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Senior Support Engineer

HCLTech -
Chennai, Tamil Nadu

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Job details

Full-time
3 hours ago

Qualifications

Jira
BCS
ITIL Certification
Azure
Oracle
Computer Science
Software troubleshooting
SAP
Salesforce
Data analysis skills
Microsoft SQL Server
SQL
AWS
Bachelor's degree
Data management
PostgreSQL
Splunk
Azure Certification
REST
APIs
ServiceNow
Web services
Application support
SaaS
Informatica
Communication skills
Python
Master data management
Shell Scripting
Information Technology

Full job description

Chennai, Tamil Nadu
Job Summary

ob Description – Informatica IDMC MDM Application Support Engineer

Job Title: Informatica IDMC MDM Application Support Engineer
Experience: 4 to 8 Years

Job Summary

We are looking for an Informatica IDMC MDM Application Support Engineer to provide L2/L3 production support for cloud-based Master Data Management (MDM) solutions built on Informatica Intelligent Data Management Cloud (IDMC). The candidate will be responsible for application monitoring, incident resolution, data quality support, integration troubleshooting, and ensuring reliable MDM operations across enterprise environments.

Key Responsibilities
Provide L2/L3 production support for Informatica IDMC MDM applications.
Monitor and support MDM processes, data loads, match/merge operations, and data stewardship activities.
Troubleshoot application, data, and integration-related incidents within SLA timelines.
Support Informatica Cloud Data Integration (CDI), Cloud Data Quality (CDQ), and MDM SaaS services.
Perform SQL analysis, data validation, reconciliation, and root cause investigation.
Resolve data quality, duplicate record, survivorship, and hierarchy management issues.
Monitor interfaces, APIs, and integrations between MDM and source/target systems.
Support deployments, releases, enhancements, and configuration changes.
Collaborate with business users, data stewards, developers, and infrastructure teams.
Create and maintain SOPs, knowledge articles, and support documentation.
Participate in incident, problem, and change management activities.
Required Skills
Informatica Technologies
Informatica IDMC
Informatica MDM SaaS
Cloud Data Integration (CDI)
Cloud Data Quality (CDQ)
Reference 360 / Customer 360 (Preferred)
Business 360 (Preferred)
Database Skills
Oracle
SQL Server
PostgreSQL
Advanced SQL
Integration & APIs
REST APIs
Web Services
Data Integration Concepts
ETL Monitoring & Support
Support Tools
ServiceNow
Jira
Splunk
Dynatrace
Cloud Platforms
AWS or Azure Fundamentals
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology, or related field.
4+ years of experience in MDM or Application Support.
Hands-on experience with Informatica IDMC/IICS and MDM solutions.
Strong SQL troubleshooting and data analysis skills.
Experience in production support and ITIL-based environments.
Excellent problem-solving and communication skills.
Preferred Certifications
Informatica IDMC Certification
Informatica MDM SaaS Certification
Informatica CDI/CDQ Certification
AWS/Azure Fundamentals
ITIL Foundation Certification
Key Competencies
Informatica IDMC Support
MDM Application Support
Data Quality Management
Incident & Problem Management
Root Cause Analysis
Production Support
Data Governance
Stakeholder Management
Role Information

Role: Informatica IDMC MDM Application Support Engineer (L2/L3)
Location: Offshore
Support Model: Business Hours / 24x7 Rotational Support
Employment Type: Full-Time

Nice to Have
Experience with Customer 360, Product 360, Supplier 360, or Reference 360.
Exposure to Informatica CAI, API Manager, and Mass Ingestion.
Experience with Snowflake, Databricks, Salesforce, SAP, or other enterprise applications.
Python/Shell scripting for support automation.

Key Responsibilities
1. To troubleshoot and resolve tickets raised by the clients.
2. To undertake training programs for new joinees
3. To perform knowledge transition during project enhancements
4. To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc.
5. To update self on latest technologies and related areas

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senior product manager api's jobs in mogappair chennai tamil nadu

Senior Support Engineer

Senior Technical Product Manager - API's

Sr. Solutions Architect/Senior Enterprise Integration Architect - Finance Systems

Other jobs to consider

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