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Fiche de poste :
We are seeking an experienced Site Reliability Engineering (SRE) Manager to lead our Production Engineering team responsible for the 24x7 availability, reliability, and operational excellence of our Visibility platforms. This role combines technical leadership, people management, operational governance, and strategic execution to ensure highly available, secure, and scalable production systems.
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Lead and manage the SRE team responsible for production support across multiple business-critical platforms.
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Establish and continuously improve a 24x7 support model, including on-call rotations and escalation management.
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Drive operational excellence through incident management, post-incident reviews, and continuous improvement initiatives.
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Manage team capacity planning, hiring, mentoring, and performance management.
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Own production reliability, availability, scalability, and performance.
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Improve SLA/SLO compliance and reduce operational risks.
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Ensure disaster recovery, resiliency, and failover readiness.
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Drive production readiness reviews for all new releases.
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Enforce Separation of Duties (SoD), release governance, and change management processes.
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Ensure compliance with enterprise security and operational policies.
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Drive automation across monitoring, deployments, incident response, and operational workflows.
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Champion observability through logging, metrics, tracing, and dashboards.
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Collaborate closely with development teams to eliminate recurring production issues.
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14 + years of software engineering or production engineering experience.
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5+ years managing engineering or SRE teams.
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Strong experience with distributed systems and cloud platforms (Azure and/or GCP).
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Expertise in production operations, incident management, and root cause analysis.
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Experience with observability platforms (Grafana, Splunk, Prometheus, etc.).
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Strong understanding of DevOps, CI/CD, and release governance.
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Excellent stakeholder management and leadership skills.
As part of the Site Reliability Engineering (SRE) organization, every team member plays a critical role in maintaining the reliability and availability of our production systems.
This role supports a 24x7 production environment supporting business-critical applications.
All engineers are expected to participate in an on-call support rotation, including evenings, weekends, and public holidays as scheduled.
During on-call periods, you will be expected to respond to production incidents within defined response time objectives, troubleshoot issues, and work collaboratively to restore service as quickly as possible.
Candidates should be comfortable diagnosing complex production issues across applications, cloud infrastructure, databases, messaging systems, and integrations.
Participation in post-incident reviews, root cause analysis (RCA), and implementation of permanent corrective actions is an essential part of the role.
Team members are expected to continuously improve operational processes through automation, monitoring enhancements, and proactive reliability improvements to reduce recurring incidents.
Flexibility to collaborate with globally distributed teams, including occasional overlap with US business hours, is expected to support production operations and major releases.
A strong sense of ownership, accountability, and customer focus is essential, as ensuring platform stability and business continuity is a shared responsibility across the entire team.
Type de contrat:
en CDI
Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.
