JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Title
Analyst – HR Shared Services
Business unit
HR Service Delivery
Reporting to
Team Leader – HR Shared Services
Key stakeholders
All APAC/AMR/EMEA Country HR’s
Direct reports
Nil
Duties & responsibilities
What this job involves –
- Resolve Tier 1 queries and transactions related to Cornerstone-Learning & Development module
- Creating/Modifying Events and Sessions
- Updating Rosters post evaluating & analysing the source data
- Managing login issues in Cornerstone
- Managing Cornerstone reports request from employees and stakeholders
- Managing Trainer/Admin access for users post evaluating the request and approval metrics
- Managing publishing/modification of online courses, contents of different type like video, question bank etc.
- Creating groups and learning assignment/proxy enrolment
- Demonstrate proficiency in Learning & Development module and standard operating procedures
- Communicate and guide employees using available resources to resolve the query/issue
- Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
- Assist with data correction or escalate to HR Specialist, specifically for issues that cannot be resolved through self-service
- Managing semi-functional/technical issues in Cornerstone including but not limited to training, report generation/curriculum
- Escalate complex queries to appropriate owner (inside or outside of L&D partner)
- Ability to challenge the status quo and to continually improve the customer and stakeholders’ experience
- Leading client calls and meetings and capturing the minutes
Performance objectives
- Very Good teamwork interaction and orientation
- Very Good customer service skills using efficient processes
- Results oriented with the ability to manage competing priorities and multiple stakeholders
- Good relationship management skills
- Proactive in achieving results and seeking improvements
- Attention to detail and an ability to work towards tight deadlines
Key skills
- Demonstrated understanding of Learning & Development practices and processes
- Understanding of design, development, implementation, and evaluation of instructional materials, including e-learning content and procedure manuals.
- Experience of working with US/UK teams preferable
- Flexible with night shift or late evening shift
- Good interpersonal communication, written, verbal, and presentation skills
- Knowledge of PeopleSoft/Workday HR environment would be added advantage
- Demonstrated hands-on experience in MS Office Suite (Word, Excel, PowerPoint, Outlook)
Employee specification
- Bachelor’s degree in Human Resources or other related field
- 1-3 years of overall experience in L&D and minimum 1-2 years with Cornerstone system - Learning & Development in client services role preferred
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
