Park Circus Kolkata West Bengal Team leader customer service Jobs – 160 Open Jobs Today

Operations Manager II
Concentrix —Kolkata, West Bengal
- Full-time
- Continuous improvement
- Accounting
- Data entry
Priority Sales Manager - Vadodara
Videojet —Kolkata, West Bengal
- Full-time
- Sales
- Analysis skills
- Communication skills
Strategic Account Manager - Critical Care (Vizag)
Fresenius Medical Care —Kolkata, West Bengal
- Full-time
- Nursing
- ICU experience
- Bachelor's degree
Technical Engineer East
bp —Kolkata, West Bengal
- Full-time
- Hybrid work
- Up to 50% travel
- Customer service
- Salesforce
1h
Area Manager - CAD
Hero Moto Corp —Kolkata, West Bengal
- Master's degree
- Travel
- MBA
11h
Sr. Data Architect - Data Engineering 3
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Azure
- Computer Science
- English
Quick apply
Associate - TC MSOFT - GDC
PwC —Kolkata, West Bengal
- Full-time
- Azure
- Travel
Clinical Application Specialist, APT (Hyderabad Location)
Radiometer —Kolkata, West Bengal
- Full-time
- Remote
- Doctoral degree
- Sales
- Master's degree
- Paid time off
- Work from home
Manager - D&A - GDC
PwC —Kolkata, West Bengal
- Full-time
- Travel
Assistant Manager - Projects
Sonepar —Kolkata, West Bengal
- English
- Master's degree
- Programmable logic controllers
GN - I&E -SAP Platform Cross Functional SME_CL7
Accenture —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- Master's degree
- Analysis skills
Head of Tech (Engineering & AI)
Portcast —Kolkata, West Bengal
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- System design
Quick apply
Manager - SAP BODS - GDC
PwC —Kolkata, West Bengal
- Full-time
- Travel
- Agile
Pre-Sales Solution Architect – Networks
UST —Kolkata, West Bengal
- Azure
- Computer Science
- B.Sc
Quick apply
SAP JVA Consultant
Capgemini Sogeti —Kolkata, West Bengal
- Mentoring
- Communication skills
- Health insurance
D&A - GDC
PwC —Kolkata, West Bengal
- Full-time
- DevOps
- SQL
- Presentation skills
Networking Technical Services Systems Integration Specialist
NTT Ltd —Kolkata, West Bengal
- Full-time
- Project management
- Bachelor's degree
- Computer networking
Networking Technical Services Systems Integration Specialist
NTT DATA —Kolkata, West Bengal
- Full-time
- Project management
- Bachelor's degree
- Computer networking
Financial Crime Compliance Manager
AML RightSource India Private Limited —Kolkata, West Bengal
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
Quick apply
Design Strategy Lead
Sundew —Kolkata, West Bengal
- Full-time
- Microsoft Powerpoint
- English

I want to receive the latest job alerts for team leader customer service in park circus kolkata west bengal

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

team leader customer service jobs near park circus kolkata west bengal

Nurse Manager jobs in Kolkata, West Bengal

Senior Operations Manager jobs in Kolkata, West Bengal

Area Manager jobs in Kolkata, West Bengal

Sales Manager jobs in Kolkata, West Bengal

Lead Designer jobs in Kolkata, West Bengal

Project Assistant jobs in Kolkata, West Bengal

Application Specialist jobs in Kolkata, West Bengal

Engineer jobs in Kolkata, West Bengal

SAP Consultant jobs in Kolkata, West Bengal

Systems, Edp, Mis jobs in Coimbatore, Tamil Nadu

Systems Integration Specialist jobs in Noida, Uttar Pradesh

English Language Specialist jobs in Delhi, Delhi

Systems Integration Specialist jobs in Maharashtra

Systems Integration Specialist jobs in Mumbai, Maharashtra

Embedded Systems Fresher jobs in Bengaluru, Karnataka

Compliance Manager jobs in Pune, Maharashtra

Compliance Manager jobs in Rajasthan

Quality Manager In Hospital, Nabh jobs in Pune, Maharashtra

Hr Manager jobs in Nelamangala, Bengaluru, Karnataka

Compliance Manager jobs in Mumbai, Maharashtra

Operations Manager II

Concentrix -
Kolkata, West Bengal

Apply Now

Job details

Full-time

Qualifications

Continuous improvement
Accounting
Data entry
Management reporting
Leadership
Communication skills

Full job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
Establish & Manage Relationships / Engagement with the Clients.
Organize resources, set goals, execute Executives and client strategies and responsible for reporting.
Responsible for following agreed governance model, escalation & communication plan.
Ensure that team members achieve agreed standards in relation to their job assignments.
Ensure training of new staff on the corporate policy and rules
Ensure that the buddy system is implemented ensuring consistent performance delivery, without disruption.
Monitor and document work schedule of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth.
Taking weekly and monthly calls with clients to understand the expectations from the teams and provide updates.
Ensure that all audit related issues are brought to a close
Identify and drive continuous improvements and initiatives in the process.
Coach & mentor Team lead enabling them to manage effectively.
Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management
Ensure that all internal customer queries are followed up in a timely manner.
Collaborate with internal teams.
Be the Key contact for all problems and queries with specific business assigned.
Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention.
Ensures program has proficient training, staff development, and effective employee relation/recognition programs Selecting, training, developing, and managing performance of direct reports and their associates, including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.
Host Business reviews on a regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events.
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement

Key skills & knowledge:

Ability to handle ad-hoc client requests.

Ability to prepare and present reviews to the clients.
Ability to work with teams and identify possible innovation opportunities that can be implemented to augment the existing process/systems /tools and make a suggested pitch to the client.
Keep the highest level of sense check on mental wellbeing of the staff and work with the concerned teams to improve wellness strategies, both with client as well as with internal teams
Expertise to lead and guide any new incubation projects being driven by the client as well as internally.
Green belt certification - highly desirable
Action Oriented, Integrity and Trust, Perseverance
Problem Solving, Drive for results and leadership skills.
Managing & measuring work
Ability to handle pressure.
Very good finance and accounting skills
Problem solving, analytical and data entry mastery.
Excellent verbal and written communication skills
Strong external and management reporting skills
Product SME
4+ years exp in the Travel / Aviation field – preferred

Educational qualification: Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Apply Now

Refine Your Search

team leader customer service jobs in park circus kolkata west bengal

Operations Manager II

Priority Sales Manager - Vadodara

Strategic Account Manager - Critical Care (Vizag)

Technical Engineer East

Area Manager - CAD

Sr. Data Architect - Data Engineering 3

Associate - TC MSOFT - GDC

Clinical Application Specialist, APT (Hyderabad Location)

Manager - D&A - GDC

Assistant Manager - Projects

GN - I&E -SAP Platform Cross Functional SME_CL7

Head of Tech (Engineering & AI)

Manager - SAP BODS - GDC

Pre-Sales Solution Architect – Networks

SAP JVA Consultant

D&A - GDC

Networking Technical Services Systems Integration Specialist

Networking Technical Services Systems Integration Specialist

Financial Crime Compliance Manager

Design Strategy Lead

I want to receive the latest job alerts for team leader customer service in park circus kolkata west bengal

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected