Kalyani Nagar Pune Maharashtra Technical support representative Jobs – 152 Open Jobs Today

AM - Customer Care
Kohler India Corporation —Pune, Maharashtra
- Weekend availability
- Management
- Customer service
- Microsoft Office
Large Language Model Architect
Accenture —Pune, Maharashtra
- Full-time
- Computer science
- Doctoral degree
- Computer Science
6d
Data Architect
Accenture —Pune, Maharashtra
- Full-time
- Computer science
- Doctoral degree
- Computer Science
6d
Senior Product Marketing Manager
QAD, Inc. —Pune, Maharashtra
- Full-time
- Oracle
- Product management
- AI
Quick apply
Sales Manager | Telematics
Teltonika —Pune, Maharashtra
- ₹7,50,000 - ₹8,50,000 a year
- Full-time
- CRM software
- Sales
Quick apply
2h

Related jobs to explore

Based on your search for technical support representative

Customer Service Representative (CSR) - Pune Locations
Unicorn Infosolutions Pvt. Ltd (Apple Authorised Service Provider) —Viman Nagar, Pune, Maharashtra
By helping Unicorn maintain strong relationships with customers, you are instrumental to our success. Sometimes you take care of customers with advice or a…
₹13,000 - ₹17,000 a month
Quick apply
FBS Customer Care Representative
Capgemini —Pune, Maharashtra
With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from…
Quick apply
14d

I want to receive the latest job alerts for technical support representative in kalyani nagar pune maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support representative jobs near kalyani nagar pune maharashtra

Sales Manager jobs in Pune, Maharashtra

Data Architect jobs in Pune, Maharashtra

Customer Service Work From Home jobs in Indore, Madhya Pradesh

Customer Care Specialist jobs in Hadapsar, Pune, Maharashtra

Customer Care Specialist jobs in Kolkata University, Kolkata, West Bengal

Customer Service, Work From Home jobs in Lucknow, Uttar Pradesh

Customer Support Executive jobs in Jaipur, Rajasthan

Customer Care Executive jobs in Jaipur, Rajasthan

Customer Care Specialist jobs in Kailash Nagar, Delhi, Delhi

Customer Care Specialist jobs in Vikhroli, Mumbai, Maharashtra

Product Design jobs in Kochi, Kerala

Sales Manager jobs in Aurangabad, Maharashtra

Sap Abap Product Based Companies jobs in Bengaluru, Karnataka

Senior Citizens jobs in Delhi, Delhi

Sales Manager jobs in Rudarpur, Uttarakhand

Sales Manager jobs in Alleppey, Kerala

Automobile Sales jobs in Pune, Maharashtra

Sales Manager jobs in Bhilai, Chhattisgarh

Credit Manager jobs in Pune, Maharashtra

Operations Manager jobs in Jaipur, Rajasthan

AM - Customer Care

Kohler India Corporation -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Management
Customer service
Microsoft Office
Bachelor's degree
Conflict management
Manufacturing
Communication skills
Time management

Full job description

About Us

At Kohler, our mission is to help people live gracious, healthy, and sustainable lives. We believe that empowering our associates is essential to making this vision a reality. That’s why we invest in personal and professional growth, encourage collaboration across teams and functions, and offer a comprehensive wellness package that supports the well-being of every team member.

Kohler is an equal opportunity employer. Along with competitive compensation and benefits, we offer something more enduring—a legacy built on bold innovation, creative excellence, and a deep commitment to our people and communities. Learn more about our culture and career opportunities at www.kohler.co.in/careers.

Our approach to hiring reflects our commitment to Global Inclusion. We recruit, hire, and promote qualified individuals in all roles without regard to race, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, or disability. If you are an individual with a disability and require reasonable accommodation during the recruitment process, please let your recruiter know so we can support you appropriately.

AM - Customer Care

Job Description

About the position:

We (Kohler India Technical Center) are a captive global center providing technical and nontechnical support for all the businesses and product lines for Kohler Co. globally (including Kitchen and Bath, Engines, Generators, Hospitality).

As a Customer Service Assistant Manager at Kohler, you will be responsible for managing the daily operations of our customer service department. You will oversee a team of customer service representatives, ensuring that they provide excellent service to our clients. In this role, you will be responsible for setting goals and metrics, monitoring performance, and implementing strategies to improve customer experience. You will also work closely with other departments to ensure smooth operations and effective communication.

Role and Responsibility:

Be a Brand Ambassador for our customers by building relationships and creating loyalty. Provide world-class first level inbound phone/chat/email support for customers by troubleshooting, investigating, and resolving customers' inquiries about Kohler products with the goal of resolving each issue on the first contact. You will be expected to provide empathetic, courteous, quality customer service in an accurate and timely manner in accordance with Kohler protocols while maintaining a positive, problem-solving approach.

Manage and oversee the daily operations of the customer service department.
Hire, train, and supervise a team of customer service representatives.
Set performance goals and metrics for the team and monitor progress.
Develop and implement strategies to improve customer experience.
Maintain and improve customer service level standards and procedures.
Monitor customer satisfaction and provide regular reports to senior management.
Collaborate with other departments, such as sales, marketing, and operations, to ensure smooth operations and effective communication.
Develop and maintain relationships with key customers.
Provide coaching and feedback to team members to improve their performance and development.
Identify opportunities for process improvements and efficiencies.
Ensure compliance with company policies and procedures, as well as applicable regulations and laws.

Qualifications:

Bachelor’s degree mandatory
7+ years of experience in customer service or related field, with at least 4 years in a management role.
Strong leadership and people management skills.
Excellent communication and interpersonal skills.
Ability to analyze data, identify trends, and develop strategies.
Strong organizational and time-management skills.
Proficiency in Microsoft Office and customer service software.
Experience working in the manufacturing industry is preferred.
Ability to travel occasionally for customer visits.

This job description is not intended to be all-inclusive. Employees may be required to perform other related duties as assigned by the supervisor.

Working Conditions:

This is a full-time role based in our customer service Pune office.
The includes evenings and weekends working to meet customer demands, as we operate 24/7 with rotational shifts and weekly offs.
Willingness and ability to work in rotating shifts, including early mornings, late evenings, overnight, weekends, and overtime as needed

Mandatory Skills

Customer Service, customer complaints, Complaint Management, Team management, SLA-Management, Operations Management, Conflict management, Change Management, Process Improvements, Voice

Location

Pune, Maharashtra, India

Experience

6 to 7 years

Apply Now

Refine Your Search

technical support representative jobs in kalyani nagar pune maharashtra

AM - Customer Care

Large Language Model Architect

Data Architect

Senior Product Marketing Manager

Sales Manager | Telematics

Related jobs to explore

I want to receive the latest job alerts for technical support representative in kalyani nagar pune maharashtra

Explore jobs in more locations

About Us

AM - Customer Care

Jobseeker tools

Employer Tools

Browse

Stay Connected