Okhla Industrial Area Phase I Delhi Delhi Human resources specialist Jobs – 144 Open Jobs Today

SME - Symantec Email Security, Endpoint Security
HCLTech —Noida, Uttar Pradesh
- Analysis skills
- Communication skills
Specialist - HRO - Employee Lifecycle Management 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
1d
Specialist - Learning and Development 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Process Associate- Customer Care
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Weekend availability
- Customer service
- English
- Analysis skills
- Flexible schedule
Quick apply
Sr. Associate - Customer Care - Blended 5B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply

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SME - Symantec Email Security, Endpoint Security

HCLTech -
Noida, Uttar Pradesh

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Job details

Qualifications

ITIL Certification
Analysis skills
Communication skills

Full job description

Noida, Uttar Pradesh
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalated incidents while adhering to quality standards and service level agreements (SLAs). This position is pivotal for enhancing customer satisfaction through effective communication and operational excellence, making it essential in aligning technical capabilities with business needs.
Key Responsibilities
1. Ensure The Timely Resolution And Quality Compliance Of Escalated Incidents By Utilizing Symantec Endpoint Protection And Edr Tools, Aligning With Agreed Slas To Maintain High Service Standards.
2. Mentor Team Members And Administrators By Sharing Expertise In Symantec Solutions, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation To Enhance Team Performance And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Assess Human Error Compliance, While Actively Participating In Capacity Planning To Ensure Optimal Resource Allocation And Operational Efficiency.
4. Foster Positive Customer Relationships By Actively Participating In Meetings, Addressing Issues With Symantec Solutions, And Ensuring Customer Feedback Is Incorporated Into Service Delivery Enhancements.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, Using Symantec Tools To Prepare Insightful Reports That Inform Key Business Stakeholders About Performance Metrics And Improvement Areas.
Skill Requirements
1. Proficient Understanding Of Symantec Endpoint Protection And Edr Technologies.
2. Solid Analytical Skills To Perform Root Cause And Trend Analysis.
3. Strong Communication Skills For Effective Liaison With Business Stakeholders.
4. Familiarity With Service Level Agreements (Slas) And Quality Compliance Standards.

Other Requirements
1. Optional But Valuable: Symantec Certified Specialist (Scs) Certification.
2. Optional But Valuable: Itil Foundation Certification
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human resources specialist jobs in okhla industrial area phase i delhi delhi

SME - Symantec Email Security, Endpoint Security

Specialist - HRO - Employee Lifecycle Management 4B

Specialist - Learning and Development 4A

Process Associate- Customer Care

Sr. Associate - Customer Care - Blended 5B

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