Pune Maharashtra Leader b2b Jobs – 110 Open Jobs Today

Delivery Operations Associate Manager-Messaging
Accenture —Pune, Maharashtra
- Full-time
- Management
- English
- Analysis skills
Senior Executive- Sales Support Pune
DHL —Pune, Maharashtra
- Email
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Assistant Sales Manager
Hach —Pune, Maharashtra
- Full-time
- Remote
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- Bachelor's degree
- Travel
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7d
Marketing Specialist
Gamma Technologies —Pune, Maharashtra
- Hybrid work
- Salesforce
- Writing skills
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Business Development Intern
LetzstepIn Pvt Ltd —Pune, Maharashtra
- ₹3,000 - ₹9,999 a month
- Full-time
- Hybrid work
- Microsoft Office
- Master's degree
- Business development
Quick apply
Lead - Source Plus
Source.One —Pune, Maharashtra
- Full-time
- CRM software
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SAP Integration Lead
Visteon Corporation —Pune, Maharashtra
- Full-time
- Analysis skills
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AI Product Sales Specialist
YUJ Designs —Pune, Maharashtra
- Sales
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Technical Expert / Specialist / Architect
Bosch Group —Pune, Maharashtra
- Full-time
- Salesforce
- Master's degree
- Bachelor's degree
Quick apply
Senior Visual Design Lead
Jade Global —Pune, Maharashtra
- Full-time
- AI
Content Writer
eWay Corp —Pune, Maharashtra
- Full-time
- Marketing
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- English
Digital Marketing Specialist
Metron Labs —Pune, Maharashtra
- Full-time
- Writing skills
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Software Engineer, Platform - Pune, India
Speechify —Pune, Maharashtra
- Remote
- Azure
- Doctoral degree
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9d
Senior Product Designer / Lead Product Designer
Anchanto —Pune, Maharashtra
- JavaScript
- Mentoring
- AI
Quick apply
Specialist - Oracle PIM
BirlaSoft —Hinjawadi, Pune, Maharashtra
- Oracle
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- APIs
10d
Software Product Architect (IMMEDIATE JOINER)
Improzo —Pune, Maharashtra
- ₹25,00,000 - ₹40,00,000 a year
- Full-time
- Azure
- Computer Science
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Sr UX Designer - Pune
Photon —Pune, Maharashtra
- Full-time
- Financial services
- Paid holidays
- Health insurance
Lead - Oracle PIM
BirlaSoft —Hinjawadi, Pune, Maharashtra
- Oracle
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- APIs
10d
Technical Lead – .NET, Azure & React
ZYWAVE INC. —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- DevOps
Quick apply
Senior Software Engineer Test
Mastercard —Pune, Maharashtra
- Full-time
- DevOps
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- APIs
- Health insurance

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Delivery Operations Associate Manager-Messaging

Accenture -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Succession planning
Management
English
Information security
Analysis skills
Continuous improvement
Communication skills

Full job description

Skill required: Omnichannel - Customer Service
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? The Customer Service Associate Manager role supports a large, global client in the energy sector, delivered through Accenture’s BPMS / Customer Operations function. The role operates within a complex, multi-channel customer service environment, supporting both B2B and B2C service lines. The Associate Manager is accountable for end-to-end operational delivery across multiple teams, with responsibility for service performance, people leadership, capacity alignment, risk management, and continuous improvement, in line with client contractual requirements and Accenture delivery standards. Client identity and data are managed in strict accordance with Accenture confidentiality and information security policies.
What are we looking for? Strong experience managing multi-team Customer Operations delivery in a BPMS environment Advanced understanding of SLA, KPI, QA, productivity, and cost-to-serve drivers Proven capability in leading Team Leaders and senior operational roles Experience managing complex escalations, service risks, and delivery dependencies Strong analytical skills with the ability to convert data into actionable performance insights Demonstrated experience in continuous improvement and service stabilization Effective stakeholder-management and communication skills Structured, resilient leadership style with strong delivery orientation Working knowledge of CRM platforms, case management systems, and performance dashboards Fluent proficiency in English (spoken and written) for leadership communication, escalation handling, and reporting Additional language requirements may apply depending on client scope and supported markets Role operates within client-defined service windows Flexibility required for: Extended coverage during peak periods or incidents Leadership support across time zones Business continuity and client-driven operational needs Ability to operate effectively within a shift-based, client-aligned delivery model is essential.
Roles and Responsibilities: As a Customer Service Associate Manager, you will provide operational leadership and delivery governance across a portfolio of Customer Service Teams, typically through direct management of Senior Team Leaders and/or Team Leaders. You will be responsible for: Owning end-to-end delivery outcomes across multiple teams, including SLA, KPI, quality, productivity, and customer satisfaction performance Leading and developing Team Leaders, ensuring effective people management, coaching, and succession planning Ensuring stable and compliant service delivery, proactively managing operational risks and dependencies Overseeing capacity planning, staffing alignment, and workload optimization in collaboration with Workforce Management Managing end-to-end escalation governance, including high-impact customer, operational, or client escalations Driving performance management discipline, including review of trends, root-cause analysis, and corrective action plans Partnering with Quality, Training, SMEs, and Support Functions to improve capability, quality, and resolution effectiveness Leading continuous improvement initiatives, including defect reduction, process standardization, and productivity uplift Supporting financial and commercial discipline, including cost awareness, utilization efficiency, and delivery within contracted scope Preparing and presenting delivery performance updates, insights, and risks to Operations and Delivery leadership Supporting transition, stabilization, and change initiatives, including scope expansion, process changes, and system enhancements Driving employee engagement, retention, and capability development within the delivery organization This role carries direct people-management responsibility and acts as a key delivery leadership layer, bridging operational execution and management governance.

Any Graduation

Apply Now

Refine Your Search

leader b2b jobs in pune maharashtra

Delivery Operations Associate Manager-Messaging

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