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Clinical Operations

Redial Clinic Pvt Ltd
Green Park, Delhi, Delhi

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Job details

Permanent | Full-time
₹23,000 - ₹35,000 a month
2 days ago

Benefits

Paid time off
Flexible schedule

Qualifications

CRM software
Microsoft Excel
English
Supervising experience
EMR systems
Front desk
Hindi
Care plans
Billing
Communication skills

Full job description

CLINICAL OPERATIONS EXECUTIVE

ReDial Clinic, Green Park Extension, New Delhi
Role Type Full-Time | On-Site
Working Hours Mon–Sat, 10 AM – 6 PM
Experience 2+ Years (Clinic/Healthcare Operations)

Salary 35,000 – 45,000 per month ₹

ABOUT REDIAL CLINIC

ReDial Clinic (Reversing Diabetes with Lifestyle Management) is one of India's pioneering physician-led centres focused on reversing chronic metabolic disease — not merely managing it. Founded by Dr. Gagandeep Singh, the clinic has helped over 1,000 patients achieve meaningful reversals across Type 2 Diabetes, Hypertension, Obesity, PCOS, Dyslipidaemia, and Fatty Liver through structured, evidence-based lifestyle interventions.

Behind every patient's reversal journey is a smooth, well-run clinic experience — and that experience is built by our Operations team. We're looking for a dependable Clinical Operations Executive who can keep our day-to-day running like clockwork, so doctors can focus on patients and patients feel cared for at every step.

THE ROLE

This is not a back-office admin role. You will be the operational backbone of India's leading metabolic disease reversal clinic — working closely with the Doctor, Nutritionist, Fitness Coach, and front-desk team to ensure every patient's journey through ReDial is smooth, well-coordinated, and well-documented. With 2+ years of experience,

you will be expected to work with minimal supervision, take ownership of scheduling, records, and day-to-day clinic coordination, and ensure nothing falls through the cracks. You will report directly to the Founder's/Clinic

Manager's team and have real ownership over how the clinic runs day to day.

AREAS YOU'LL OWN

◆ Patient Scheduling & Follow-Ups — managing appointment bookings, follow-up scheduling, and reminders across the patient lifecycle so no patient is missed

◆ Front Desk & Patient Experience — welcoming patients, managing wait times, and resolving day-to-day queries and concerns with warmth and patience

◆ Records & Documentation — maintaining accurate patient records, consent forms, and case files in the clinic's CRM/EMR system

◆ Cross-Functional Coordination — acting as the point of contact between doctors, nutritionists, fitness coaches, and patients to keep every care plan on track

◆ Inventory & Vendor Management — tracking medical supplies, equipment, and vendor orders to ensure the clinic never runs short

KEY RESPONSIBILITIES

◆ Manage the daily appointment calendar across doctors, nutritionists, and fitness coaches, minimising overlaps and no-shows

◆ Coordinate patient check-ins, consultations, and follow-up visits to keep the clinic running on time◆ Maintain and update patient records, consent documentation, and treatment notes accurately and confidentially

◆ Serve as the first point of contact for patient queries, complaints, and escalations, resolving them promptly or routing them to the right team member

◆ Coordinate between the clinical team (Doctor, Nutritionist, Fitness Coach) to ensure patient care plans are executed without delays

◆ Track and reorder medical supplies, diagnostic kits, and clinic consumables, liaising with vendors as needed

◆ Support billing, invoicing, and payment collection processes, and follow up on pending dues where required

◆ Ensure the clinic's SOPs around hygiene, patient privacy, and consent protocols are followed consistently

◆ Maintain daily/weekly operational reports and flag bottlenecks or recurring issues to the Founder's/Clinic Manager's team

◆ Support the marketing and content teams by coordinating patient consent and logistics for testimonials or shoots

◆ Independently manage day-to-day clinic operations and multiple ongoing tasks with minimal supervision

QUALIFICATIONS

Required

◆ 2+ years of experience in clinic operations, hospital administration, healthcare coordination, or a similar patient-facing operational role

◆ Strong organisational skills with the ability to juggle scheduling, records, and patient queries simultaneously

◆ Excellent verbal and written communication skills in English and Hindi

◆ Working knowledge of MS Excel/Google Sheets and comfort learning CRM or EMR software

◆ A calm, empathetic manner while dealing with patients, especially those managing chronic conditions

◆ Strong attention to detail, particularly around patient records, consent, and confidentiality

◆ Demonstrated ability to manage daily operational deliverables independently, with minimal day-to-day direction

Preferred — Strong Advantage

◆ Prior experience working in a clinic, hospital, diagnostic centre, or wellness brand

◆ Familiarity with EMR/CRM systems used in healthcare settings

◆ Basic understanding of diabetes, metabolic health, or chronic disease management

◆ Experience handling patient billing, insurance queries, or collections

◆ Experience supervising or training front-desk or junior operations staff

HOW TO APPLY

Send your updated CV to:

Email: [email protected]

Call / WhatsApp: +91 9667948320

Pankaj | HR & Operations Manager, ReDial Clinic

Pay: ₹23,000.00 - ₹35,000.00 per month

Benefits:

Flexible schedule
Paid time off

Work Location: In person

Quick apply

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