Ghorpadi Pune Maharashtra Desktop support technician Jobs – 146 Open Jobs Today

Technical Support Executive
Secure Paddle Private Limited —Pune, Maharashtra
- ₹5,50,000 - ₹8,00,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Technical Support Analyst
Aeries Technology —Pune, Maharashtra
- Computer Science
- Software troubleshooting
- Customer service
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Gluck International —Pune, Maharashtra
- Windows
- Assembly
- Bachelor's degree
Systems Engr I
Honeywell —Pune, Maharashtra
- Full-time
- Management
- Engineering
- Microsoft Office
3d
Tech System Administrator
RedBeryl —Pune, Maharashtra
- Azure
- English
- Windows
System Administrator
Pride Purple Group —Pune, Maharashtra
- English
Lead Technical Support Engineer
Qualys —Pune, Maharashtra
- Full-time
- Oracle
- Computer Science
- B.Sc
4d
Technical Support Representative
swaliya softech —Pune, Maharashtra
Senior Technical Customer Support Engineer - India
ClickHouse —Pune, Maharashtra
- Remote
- Azure
- English
- SQL
System Administrator (ServiceNow Discovery)
PACCAR —Pune, Maharashtra
- Computer Science
- Software troubleshooting
- Analysis skills
6d
Linux System Administrator L2 L3
KPIT Technologies GmbH —Pune, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Confluence Support - Technical Specialist-Cloud & Infra Engg
BirlaSoft —Hinjawadi, Pune, Maharashtra
- IT
Technical Support Engineer
Concept Information Technologies —Pune, Maharashtra
- English
- Diploma
Technical Support Lead
LotusFlare —Pune, Maharashtra
- Rotational shift
- Azure
- Software troubleshooting
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Technical Support Engineer
LogicNP Software —Pune, Maharashtra
- English
- C++
- Software development
Jr. Admin and non-IT Project support
Visulon —Pune, Maharashtra
- Email
- CRM software
- Sales
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Pega System Administrator
Link Group —Pune, Maharashtra
- Azure
- Analysis skills
- APIs
ERP and System Administrator
ANAND ERP —Pune, Maharashtra
Senior System Administrator – Linux
IATOCS —Pune, Maharashtra
- Linux
Oracle HCM HR Helpdesk
BirlaSoft —Hinjawadi, Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Technical Support Executive

Secure Paddle Private Limited
Pune, Maharashtra

Quick apply

Job details

Full-time
₹5,50,000 - ₹8,00,000 a year

Benefits

Commuter assistance
Health insurance

Qualifications

BCS
Microsoft Excel
Computer Science
Technical support
Bachelor's degree
Communication skills
HTML
MySQL
SDLC

Full job description

Tech Support Engineer

Focus: Advanced Troubleshooting, Monitoring & Maintenance, Ticket Management, Data Analytics and QA .

Location: On-site

Interview Mode: Virtual & F2F

1. Role Objective

We are seeking a dedicated TechOps Engineer to join our dynamic team. The ideal candidate will possess excellent verbal & written communication skills, technical proficiency, and a passion for troubleshooting and determining the root cause.

This role moves beyond simple alert response into performance , automation of repetitive tasks, and participating in the deployment lifecycle.

2. Core ResponsibilitiesAdvanced Escalation & Resolution

Tier 2 Support: Act as the primary escalation point for the L1 / CS teams. Collaborate with cross-functional teams to resolve complex technical problems. Escalate unresolved issues to appropriate teams and follow up to ensure resolution. Managing own schedule of reported cases, which includes determining priority levels and negotiating and setting the right expectations.
Diagnostics: Analyze system logs and application traces to identify underlying patterns in recurring failures.
Shift Timings: US Business Hours (6.30 PM to 3:30 AM)
On-Call Rotation: Participate in a 24/7 on-call rotation for critical (P0/P1) production incidents.
Documentation: Create and maintain high-quality technical documentation, architectural diagrams, and SOPs for the team.

3. Technical Requirements

Jira
CRMs: Zendesk, Hubspot, etc
Expert knowledge of working with spreadsheets (Excel / Google sheets)
Understanding of database concepts & writing complex database queries using mySQL
SDLC
HTML / JScript

4. Professional Attributes

Analytical Thinking: Ability to synthesize data from multiple sources (monitoring, logs, user reports) to find a root cause.
Mentorship: Willingness to train L1 engineers and provide technical guidance.
Ownership: A proactive mindset—identifying a problem and fixing it before it triggers an alert.
Communication: Ability to explain complex technical outages to non-technical management during post-mortem meetings.

5. Experience & Education

Education: Bachelor’s degree in Computer Science, IT, or a related field.
Experience: 3–5 years of experience in Technical Support or TechOps role.

Pay: ₹550,000.00 - ₹800,000.00 per year

Benefits:

Commuter assistance
Health insurance

Work Location: In person

Quick apply

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