Up Senior network security engineer Jobs – 97 Open Jobs Today

Senior Engineer - Monitoring Tools, Event Monitoring
HCLTech —Lucknow, Uttar Pradesh
- Weekend availability
- Bachelor's degree
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Senior Software Engineer
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- Azure
- DevOps
- Analysis skills
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Senior Engineer - Monitoring Tools, Event Monitoring

HCLTech -
Lucknow, Uttar Pradesh

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Job details

4 days ago

Qualifications

ITIL Certification
Bachelor's degree
ServiceNow

Full job description

Lucknow, Uttar Pradesh
Job Summary

The Command Center Monitoring L1 Analyst is responsible for providing round-the-clock monitoring and first-level operational support for IT infrastructure, applications, and services. The role focuses on real-time monitoring of alerts, events, and service queues, performing initial triage and basic troubleshooting using defined SOPs and runbooks, and raising or escalating incidents through the ITSM tool as per established processes. The analyst ensures timely alert acknowledgement, accurate ticket documentation, effective communication during incidents, and adherence to SLA requirements while supporting 24x7 Command Center operations.

Key Responsibilities

Continuous monitoring of infrastructure, applications, networks, and security alerts using monitoring tools and dashboards.\r\n• Monitor alerts, events, service queues, and system health indicators and take appropriate first-level actions.\r\n• Perform basic troubleshooting using standard operating procedures (SOPs), runbooks, and knowledge base articles.\r\n• Identify, log, and raise incidents, service requests, and problem tickets in ServiceNow or designated ITSM tool.\r\n• Perform event correlation and alert triage to reduce noise and avoid duplicate or false alerts.\r\n• Escalate incidents to L2/L3 teams as per defined escalation matrix and SLA guidelines.\r\n• Ensure timely acknowledgement, tracking, and resolution coordination of alerts and tickets.\r\n• Communicate status updates to stakeholders and maintain accurate ticket documentation.\r\n• Monitor batch jobs, backups, scheduled tasks, and system availability.\r\n• Adhere to operational SLAs, OLAs, and compliance requirements.\r\n• Support 24x7 Command Center operations through rotational shifts.\r\n• Perform shift handovers with clear documentation of ongoing issues and actions.\r\n• Participate in incident bridges and follow instructions from incident managers.\r\n• Maintain and update monitoring documentation, SOPs, and escalation details.\r\n• Perform other operational duties as assigned.\r\n

Skill Requirements

Qualification –\r\nB-Tech or any equivalent bachelor’s degree\r\nShift Coverage –\r\n24x7 Support Model – Rotational shifts including night shifts, weekends, and holidays as per business requirement.\r\n

Other Requirements

ITIL Certified - Good to have

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