Wb Project analyst Jobs – 122 Open Jobs Today

Quality Analyst – Inbound E-commerce Support (WFO, Siliguri)
Fusion CX —Shiliguri, West Bengal
- Microsoft Office
- Analysis skills
- Communication skills
Financial Crime Compliance Manager
AML RightSource India Private Limited —Kolkata, West Bengal
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
Quick apply
Sr. Specialist - F&A - I2C 4C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
C#, ASP.NET Developer
Relate Infotech —Kolkata, West Bengal
- ₹5,00,000 - ₹8,50,000 a year
- Email
- B.Sc
- Master's degree
- SQL
Senior SDET
Cognizant —Kolkata, West Bengal
- Full-time
- Hybrid work
- SQL
- APIs
- Agile
10d
Quality Analyst – Outbound Collections – Kolkata, India
Fusion CX —Kolkata, West Bengal
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Front Line Manager - F&A - I2C 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Oracle
- English
Quick apply
3d
Infor CRM Technical Consultant
Somnetics —Kolkata, West Bengal
- Urgently hiring
Front Line Manager - F&A - I2C 4B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Management
- English
Quick apply
11d
Hybrid Android App Developer
MG Tathya Solutions —Kolkata, West Bengal
- Java
- Databases
- JavaScript
Senior Financial Crime Compliance Manager
AML RightSource India Private Limited —Kolkata, West Bengal
- Full-time
- Master's degree
- Project management
- Bachelor's degree
Quick apply
Online Marketing Executive
Win Webtech —Kolkata, West Bengal
- Business development
- Bachelor's degree
Specialist - F&A - AP 4B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Oracle
- English
- Microsoft Office
Quick apply
9d
Management Trainee, Order to Cash
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
Management Trainee - Order to Cash (Adjustments)
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Management Trainee - Order to Cash (Credit)
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Assistant Manager - Order to Cash (Credit)
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Front Line Manager - F&A - I2C 4C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- English
- Microsoft Office
Quick apply
3d

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Quality Analyst – Inbound E-commerce Support (WFO, Siliguri)

Fusion CX -
Shiliguri, West Bengal

Apply Now

Job details

Qualifications

Microsoft Office
Analysis skills
Quality assurance
Customer support
Communication skills

Full job description

If you are searching for call center QA jobs in Siliguri and want a role that focuses on monitoring, coaching, and performance governance, this opportunity is designed for you. Fusion CX is hiring a Quality Analyst to audit inbound customer support operations, strengthen compliance standards, and drive continuous improvement. This position is ideal for professionals exploring a Siliguri job vacancy for quality analyst (QA) roles with structured exposure to quality frameworks and calibration processes.

Job Description:

About the Role

As a Quality Analyst, you will evaluate customer interactions, ensure adherence to defined quality benchmarks, and provide actionable feedback to improve performance. The role requires strong analytical ability, coaching capability, and a detailed understanding of compliance standards across assigned programs.

Key Responsibilities

Audit new and existing staff on e-commerce process knowledge, systems, and regulatory standards.
Listen to and score call recordings to validate accuracy and compliance.
Provide structured coaching and improvement feedback to team members.
Maintain a functional understanding of assigned programs and quality requirements.
Document audit findings on defined QA scorecards with factual written explanations.
Prepare weekly and monthly monitoring summary reports.
Ensure each assigned agent is audited as per the defined monitoring frequency.
Participate in weekly calibration sessions to maintain scoring consistency.
Deliver quality review sessions and structured feedback discussions.
Act as a subject matter expert and support supervisors when required.
Collaborate with internal quality and operations teams to strengthen service standards.
Adapt to evolving operational requirements and compliance updates.

Job Requirements:

Education

Graduation from a recognized institution.

Experience & Skills

Previous experience as a Quality Analyst is mandatory.
Minimum 12 months of continuous experience on a customer support project.
Strong understanding of call monitoring, quality scorecards, and calibration practices.
Excellent interpersonal and coaching skills.
Ability to remain composed and professional during peak volumes.
Strong multitasking ability with adherence to deadlines.
Basic proficiency in Microsoft Office applications.

Language & Communication Requirements

Strong verbal and written communication skills required.
Ability to deliver structured, constructive performance feedback.

Other Requirements

Must be able to attend on-location training to accept this position.
This is an onsite and Work-from-office role.

Work Mode & Location

Work Mode: WFO
Location: Siliguri, India

Why Join Fusion CX?

At Fusion CX, quality teams play a strategic role in strengthening service excellence and operational compliance. You will gain structured exposure to calibration methodologies, performance analytics, and continuous improvement frameworks — making this a strong opportunity among call center QA Siliguri job vacancies for professionals building long-term careers in quality assurance leadership within customer support operations. Apply now and join us as a Quality Analyst in Siliguri, India, at Fusion CX.

Apply Now

Refine Your Search

project analyst jobs in wb

Quality Analyst – Inbound E-commerce Support (WFO, Siliguri)

Financial Crime Compliance Manager

Sr. Specialist - F&A - I2C 4C

C#, ASP.NET Developer

Senior SDET

Quality Analyst – Outbound Collections – Kolkata, India

Front Line Manager - F&A - I2C 4A

Infor CRM Technical Consultant

Front Line Manager - F&A - I2C 4B

Hybrid Android App Developer

Senior Financial Crime Compliance Manager

Online Marketing Executive

Specialist - F&A - AP 4B

Management Trainee, Order to Cash

Management Trainee - Order to Cash (Adjustments)

Management Trainee - Order to Cash (Credit)

Assistant Manager - Order to Cash (Credit)

Front Line Manager - F&A - I2C 4C

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Job Description:

Job Requirements:

Work Mode & Location

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