JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position Overview
As the first point of contact for visitors and callers, the Front Office Executive plays a pivotal role in creating a positive and professional impression of the organization. This role involves managing front-office operations, providing administrative support, and ensuring smooth communication within the office environment.
Key Responsibilities
- Visitor Management: Greet and welcome visitors, ensuring they feel valued and directing them to the appropriate person or department.
- Call Handling: Answer, screen, and forward incoming phone calls promptly and professionally.
- Scheduling & Coordination: Manage calendars, schedule appointments, and coordinate meetings for staff members.
- Mail & Deliveries: Receive, sort, and distribute incoming mail and packages; prepare outgoing mail as needed.
- Administrative Support: Assist with clerical duties such as filing, photocopying, data entry, and document preparation.
- Office Supplies Management: Monitor and maintain inventory of office supplies; reorder as necessary.
- Security & Safety: Ensure the reception area is secure by following safety procedures and controlling access via the reception desk.
- Record Keeping: Maintain accurate records of visitors, deliveries, and other relevant logs.
- Support to HR & Operations: Assist with onboarding new employees and coordinating internal events or meetings.
Required Skills & Qualifications
- Educational Background: High school diploma or equivalent; additional certification in Office Management is a plus.
- Experience: Proven work experience as a Receptionist, Front Office Representative, or similar role.
- Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, Outlook); familiarity with office equipment such as fax machines and printers.
- Communication Skills: Excellent verbal and written communication skills; ability to interact professionally with diverse individuals.
- Organizational Abilities: Strong organizational skills with the ability to multitask and prioritize effectively.
- Customer Service Orientation: Demonstrated customer service skills with a friendly and approachable demeanor.
- Professional Appearance: Consistent, professional dress and manner.
Desirable Attributes
- Adaptability to changing office environments and tasks.
- Ability to handle confidential information with discretion.
- Proactive approach to problem-solving and task management
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
