Credit Controller | Turning Numbers into Business Confidence
ABOUT THE ROLE
The Credit Controller is responsible for ensuring the timely and accurate validation and submission of customer invoices, effective management of accounts receivable, collection of outstanding debts, and accurate allocation of customer payments. The successful candidate will work closely with clients, sales teams, and internal stakeholders to optimize cash flow, reduce overdue debt, and maintain strong customer relationships.
Key Responsibilities
Invoice Validation & Processing
- Review and validate invoices to ensure accuracy, completeness, and compliance with client contractual requirements.
- Verify supporting documentation, timesheets, purchase orders, and billing approvals before invoice submission.
- Resolve invoice discrepancies and billing queries in collaboration with operational and sales teams.
- Ensure invoices are raised and processed within agreed service level timelines.
Invoice Submission Management
- Submit invoices through customer portals, e-billing platforms, and email channels in accordance with customer requirements.
- Monitor invoice acceptance and address any rejections or submission issues promptly.
- Maintain accurate records of invoice submissions and customer acknowledgements.
- Ensure compliance with client-specific invoicing processes and documentation requirements.
Debt Management & Collections
- Proactively manage accounts receivable portfolio to minimize overdue balances.
- Conduct regular collection activities through telephone, email, and customer meetings.
- Follow up on overdue invoices and negotiate payment commitments with customers.
- Escalate high-risk or aged debt issues to management when necessary.
- Maintain detailed collection notes and customer communication records.
- Develop and maintain strong relationships with customers to facilitate timely payment.
Cash Allocation & Reconciliation
- Accurately allocate incoming customer payments against outstanding invoices.
- Investigate and resolve unapplied cash, short payments, overpayments, and deductions.
- Perform regular account reconciliations to ensure ledger accuracy.
- Work closely with treasury and finance teams to resolve payment-related discrepancies.
Reporting & Analysis
- Monitor aged debt reports and prioritize collection activities accordingly.
- Prepare regular reports on collections, overdue balances, disputes, and cash flow performance.
- Identify trends, risks, and opportunities for process improvements.
- Support month-end closing activities related to accounts receivable.
Stakeholder Management
- Collaborate with Sales, Operations, Billing, and Finance teams to resolve client invoicing and payment issues.
- Provide excellent customer service while maintaining firm credit control practices.
- Support management with audit requests and compliance requirements.
Key Performance Indicators (KPIs)
- Debtor Days (DSO) performance.
- Percentage of overdue debt.
- Collection targets achieved.
- Invoice accuracy and submission timeliness.
- Cash allocation accuracy.
- Reduction of unapplied cash and disputed invoices.
- Customer query resolution turnaround time.
What Are We Looking?
Essential
- Proven experience in Credit Control, Accounts Receivable, or Collections.
- Strong understanding of invoice validation, billing processes, and debt collection practices.
- Experience managing high-volume customer accounts.
- Excellent communication and negotiation skills.
- Strong attention to detail and analytical abilities.
- Proficiency in Microsoft Excel and ERP systems.
- Ability to work effectively under pressure and meet deadlines.
Desirable
- Experience within recruitment, staffing, professional services, or workforce solutions industries.
- Knowledge of international collections and multi-currency environments.
- Experience with customer invoicing portals and electronic billing systems.
Competencies
- Customer Focus
- Accountability
- Attention to Detail
- Problem Solving
- Relationship Building
- Resilience and Tenacity
- Time Management
- Commercial Awareness
- Continuous Improvement Mindset
What Success Looks Like
A successful Credit Controller will ensure invoices are accurately validated and submitted on time, maintain strong collection performance, reduce aged debt exposure, accurately allocate cash receipts, and contribute positively to NES Fircrofts working capital and cash flow objectives while maintaining strong customer relationships.
About NES Fircroft
NES Fircroft is a leading global workforce solutions provider, delivering staffing and recruitment services across the energy, engineering, life sciences, infrastructure, and technology sectors. With a strong international presence, we are committed to ensuring excellent financial governance while supporting sustainable business growth.
"Empower our future with your talent. Join our sustainable energy mission!"
