Apprentice — Technical Support
Location: Noida | Duration: 12 Months
Work Model: In Office | Shift: US TZ (progressive onboarding)
About the Program
Adobe’s Apprenticeship Program is a structured twelve-month training program designed to develop the next generation of technical support professionals. Apprentices join the India Customer Engineering team, gain hands-on experience and training pertaining to customer support for Adobe Experience Cloud products, and build the skills needed to be considered, for opportunities at various companies.
The program runs in three phases:
- Months 1–2 (Foundation): Shadowing, guided case handling, product training, and onboarding to internal tools and processes
- Months 3–6 (Supported Practice): Independently handling Tier-1 cases under mentor supervision, contributing to team knowledge base articles, and attending structured upskilling sessions
- Months 7–12 (Assessed Practice): Case ownership with mentor check-ins
Role Description
As an Apprentice — Technical Support, you will be trained to empower Adobe customers by resolving product and technical queries related to Adobe Experience Cloud. You will work alongside experienced engineers, learn to navigate complex software environments, and develop the communication and problem-solving skills that define a great support professional.
What You Will Do
- Once onboarding and enablement is completed, handle inbound customer queries, with guidance from senior engineers and under the supervision of your mentor
- Troubleshoot and resolve base level technical and product issues, under the supervision of designated senior engineers, escalating more complex cases with clear documentation
- Learn to work within SLA frameworks — with the goal of meeting SLA targets independently
- Document issues accurately in the case management system following established guidelines
- Contribute to knowledge base articles as a learning deliverable, reviewed and published with mentor sign-off
- Participate in rotational shift coverage, with a gradual introduction to evening shifts after the initial onboarding period
What You Need to Succeed
Required:
- B.Tech / MCA / M.Tech / M.Sc graduate in the 0–6 months experience range
- Foundational knowledge of web technologies: HTML, CSS, JavaScript, XML
- Basic understanding of databases and SQL queries
- Good written and verbal communication in English
- Analytical mindset and willingness to learn in a fast-paced environment
- Comfortable working in a shift environment to cater to global customer needs
Adobe Apprenticeship Program
Good to have (training will be provided during the program):
- Exposure to any one of: Java, Python, PHP, or a modern front-end framework (React, Angular)
- Familiarity with RESTful APIs or web services concepts
- Experience with any CMS, CRM, or marketing automation tool
- Prior internship or project experience in technical / product support or software development
Shift & Work Model
Work from Adobe’s Noida office. Shifts are predominantly US PST time zone. Any changes in shift schedules are communicated at least one week in advance.
Evaluation
Apprentices are assessed at Month 6 (mid-program review) and Month 11 (final review). Evaluation covers:
- Case quality and resolution rate against apprentice-calibrated targets
- Technical skill development against the program learning roadmap
- Communication quality and customer handling
- Reliability, professionalism, and team contribution
Apprentices who meet the criteria at the final review may be considered, at Adobe's sole discretion, for opportunities at Adobe, including through any appropriate form of engagement after successful completion of the apprenticeship.
Selection Process for Apprenticeship
Our selection process is designed to assess technical aptitude, analytical thinking, and communication — the core skills you will use every day in this role.
1. Online Assessment — technical assessment to evaluate core skills
2. Group Discussion — with the Talent team, assessing collaborative thinking and communication
3. Technical Interview — conversation with the business team covering technical problem-solving and communication
4. Final Interview — in person at our Noida office where feasible
About Adobe
Changing the world through digital experiences is what Adobe is all about. We give everyone — from emerging artists to global brands — everything they need to design and deliver exceptional digital experiences. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where new ideas can come from everywhere.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email
[email protected] or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .
