About the Team:
The Financial Operations team at PayU is a dynamic group of finance professionals, data analysts, and process specialists who ensure the smooth functioning of our payment ecosystem. Our team culture emphasizes:
Collaboration & Innovation: We work cross-functionally with Technology, Risk, Compliance, and Business teams to solve complex financial challenges
Continuous Learning: Regular upskilling in regulatory changes, new payment methods, and emerging technologies
Data-Driven Excellence: We leverage advanced analytics and automation to enhance operational efficiency
Accountability & Ownership: Each team member takes pride in maintaining the accuracy and integrity of financial operations
Growth-Oriented Environment: Clear career progression paths with opportunities to lead larger teams and strategic initiatives
As an Associate Director, you'll be mentoring junior team members, and collaborating with senior leadership on strategic financial operations decisions.
About the Role:
Join the executive leadership of our world-class Financial Operations team at PayU Payments and shape the strategic direction of financial excellence across India's most innovative digital payment ecosystem. Our Financial Operations team represents the pinnacle of operational sophistication, driving enterprise-wide financial strategy, regulatory leadership, and operational transformation across all payment verticals. We are seeking a visionary Associate Director - Financial Operations to join our executive team in Gurgaon, where you'll lead a comprehensive organization of finance professionals, technology specialists, and compliance experts to establish industry-leading reconciliation frameworks, drive strategic automation initiatives, influence regulatory policy, and maintain PayU's position as the benchmark for financial operations excellence while ensuring seamless compliance with evolving RBI guidelines and spearheading next-generation operational innovations.
Responsibilities:
Strategic Team Leadership & Financial Operations:
- Provide executive leadership and strategic direction for a department of 18-25 senior professionals across all reconciliation verticals
- Drive enterprise-wide reconciliation strategy for transactions, reports, and funds across all payment channels and business verticals
- Establish strategic frameworks for comprehensive escrow accounts management aligned with evolving RBI guidelines on Payment Aggregators (PA), Payment Aggregator Cross Border (PA-CB), and Bharat Bill Payment System (BBPS)
- Architect sophisticated 3-way reconciliation ecosystems for UPI transactions (Switch/CBS/NPCI) with predictive analytics
- Lead strategic oversight of reconciliation operations for all card networks including RuPay, Visa, Mastercard, and emerging payment methods
- Drive comprehensive bank reconciliation strategy for all escrow accounts with risk-based monitoring frameworks
- Ensure strategic settlement optimization and fund availability management across all issuer banks and financial partners
Regulatory Compliance & Strategic Reporting:
- Lead preparation and strategic oversight of Monthly, Quarterly, and Annual reports as per RBI Master Direction for PA, PA-CB, and BBPS
- **Manage RBI Audits and Regulatory Audits** - serve as primary liaison with regulatory bodies and audit teams
- Drive strategic regulatory compliance initiatives and maintain executive-level relationships with RBI and regulatory authorities
- Lead comprehensive audit strategy and coordinate with statutory auditors across all business verticals
- Establish enterprise-wide governance frameworks for risk identification and mitigation in reconciliation processes
- Influence regulatory policy development and represent PayU in industry regulatory forums
Strategic Process Innovation & Refund Management:
- Drive end-to-end strategic transformation of refund processes and optimize harmonization TAT across all business lines
- Establish and maintain sophisticated MIS reporting frameworks for board-level and regulatory stakeholders
- Lead enterprise-wide process automation and digital transformation initiatives
- Drive strategic partnerships with technology teams for advanced system automation, AI integration, and next-generation reporting platforms
- Establish industry-leading best practices and operational excellence standards
- Define strategic KPIs, SLAs, and operational metrics for financial operations across PayU ecosystem
Senior Stakeholder Management & Business Partnership:
- Manage strategic relationships with senior bank executives, key merchants, and C-level cross-functional teams
- Lead high-level collaboration with internal and external stakeholders at board and executive levels
- Drive strategic partnerships with payment networks, financial institutions, and regulatory bodies
- Represent PayU in industry forums, regulatory committees, and strategic fintech initiatives
- Lead complex dispute resolution and escalation management with payment networks and regulatory authorities
- Provide executive mentorship and succession planning for senior team members
Requirements:
Educational Background:
- Postgraduate degree (MBA/M.Com/CA/CFA) preferably in Finance, Accounting, or related field
- Professional certifications in Finance/Risk Management/Regulatory Compliance highly preferred
- Executive education or leadership development programs preferred
Senior Professional Experience:
- 13-15+ years of comprehensive experience in financial operations, payment processing, and regulatory compliance
- Minimum 7-8 years of proven experience in senior leadership roles with P&L responsibility
- Deep strategic expertise in RBI guidelines, regulatory frameworks, and payment industry evolution
- Extensive experience in managing RBI audits, regulatory inspections, and compliance assessments
- Comprehensive hands-on experience with enterprise payment gateways, complex escrow management, and strategic dispute resolution
- Strong background in large-scale PPI business operations, advanced reconciliation frameworks, and settlement optimization
- Demonstrated experience in strategic partnerships with multiple card networks, UPI ecosystem, and emerging payment technologies
Strategic Leadership & Management:
- Proven ability to provide visionary leadership and strategic direction for large departments (15+ senior professionals)
- Experience in enterprise-level strategic planning, budget management, and resource allocation across multiple verticals
- Strong track record in organizational transformation, change management, and operational excellence initiatives
- Demonstrated success in executive-level stakeholder management and board-level reporting
- Experience in driving large-scale automation initiatives, technology partnerships, and digital transformation
Advanced Technical Skills:
- Expert-level proficiency in advanced analytics, enterprise reporting tools, and strategic financial modeling
- Deep understanding of enterprise payment processing systems, regulatory technology, and compliance platforms
- Comprehensive knowledge of banking operations, international settlement frameworks, and regulatory requirements
- Experience with AI/ML applications in financial operations, predictive analytics, and automation platforms
- Understanding of enterprise architecture, API ecosystems, and advanced reconciliation technologies
Core Leadership Competencies:
- Exceptional strategic thinking and visionary leadership capabilities
- Outstanding executive communication, presentation, and negotiation skills at board level
- Ability to drive multiple complex strategic initiatives under pressure with enterprise-wide impact
- Advanced regulatory expertise and policy development experience
- Strategic process optimization and automation leadership
- Cultural leadership aligned with PayU's values of innovation, integrity, and operational excellence
- Industry thought leadership and external representation capabilities
What we offer?
A positive, get-things-done workplace
A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)
About us:
PayU , India's leading diversified fintech platform with Prosus as an investor, operates businesses that are regulated by the Reserve Bank of India and offers advanced solutions to meet the digital financial services needs of customers (merchants, banks, and consumers).
PayU provides payment gateway solutions to online businesses through its cutting-edge and award-winning technology and has empowered 4.5 lakhs+ businesses, including India’s leading enterprises, e-commerce giants and SMBs. It enables businesses to collect digital payments across 100+ online payment methods such as Credit Cards, Debit Cards, Net Banking, EMIs, pay-later, QR, UPI, Wallets, and more. It’s a preferred partner in the affordability ecosystem, offering the maximum coverage of issuers and easy-to-implement integrations across card-based EMIs, pay-later options and new-age cardless EMIs. PayU offers e-commerce brands best-in-industry success rates while ensuring a seamless checkout experience. PayU’s through its PayTech division, Wibmo provides market leading authentication and risk TSP services to leading banks in India and 30+ countries and through its NBFC, PayU Finance, it empowers 3.5 lakh+ merchants and 6 million consumers offering innovative and flexible credit solutions. Please visit: www.payu.in for more information.
Our Commitment to Building A Diverse and Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.
