Role description
Business Process Analyst – Business Transformation
Preferred Location: Hyderabad / Coimbatore or Open for any LTM Locations
Exp - 4 to 7 years
JD
Process Analysis and Documentation
- Conduct thorough analyses of existing business processes and design the future-state process roadmap to eliminate bottlenecks and optimize end-to-end performance.
- Document current processes including workflow diagrams, data flowcharts and process maps to provide a clear understanding of the current state.
Data Collection and Analysis
- Gather and analyze relevant data to quantify process performance, identify trends and measure the impact of process changes.
- Use data-driven insights to recommend and prioritize process improvement initiatives.
Cross-functional Collaboration
- Lead cross-functional collaboration and manage stakeholder expectations across multiple departments acting as the primary subject matter expert for process improvements.
- Facilitate workshops, meetings and brainstorming sessions to engage teams in problem-solving and process improvement activities.
Change Management
- Own the change management lifecycle including developing and executing communication and training plans to ensure successful adoption of major process changes.
- Provide training and support to employees affected by process changes ensuring successful adoption of new practices.
Solution Development
- Develop innovative solutions and recommendations for process improvements that align with the organization's strategic goals.
- Design and propose new process workflows, standard operating procedures (SOPs) and guidelines that drive efficiency and effectiveness.
- The Business Process Analyst Business Transformation will adhere to standard governance guidelines, policies and procedures.
- This position will be exposed to multiple tools for process optimization, system enhancements and automation to be leveraged as needed.
Education Experience Required and Preferred
- 4 - 7 years of professional services experience preferably in staffing industry with at least 2 years of that experience managing end-to-end cross-functional process improvement projects independently.
- Strong communication and analytical skills.
- Lean Six Sigma experience/certification able to facilitate successful Kaizen workshops.
- Intermediate proficiency with Excel/Google Sheets and ability to leverage spreadsheet and other tools to solve problems/build solutions.
- Strong documentation/written communication with process mapping experience.
- Defining, analyzing, uncovering and crafting requirements with users.
- Strong requirement gathering and analysis skills ability to work with a structured and methodical approach combined with an inquiring mind.
- Ability to understand the business process and create process flow diagrams.
- Proven change management expertise to facilitate smooth transitions during process changes.
- Intermediate proficiency with SQL for data extraction and analysis.
Preferred
- An IT or Business Bachelor's degree.
- Working as part of an Agile team.
- Hands-on experience with Celonis Process Mining, Execution Management, Views, Analyses, Knowledge Models, PQL Studio, Data Integration.
- Testing experience.
- Peoplesoft HR and Financials.
- Macros/VBA/VBS.
- Design capabilities for dashboards to support the business in identifying issues and prioritizing where action is required.
- Google Suite.
- Working in a fast paced business environment and utilizing Software Development Life Cycle (SDLC) Methodologies.
Key Competencies (see World League Publication if applicable)
- Interest/affinity for technology.
- Willingness and ability to use existing knowledge to rapidly learn new processes.
- Proficient at quickly developing and sustaining close working relationships with users.
- Excellent written and verbal communication skills able to effectively communicate technical details to a non-technical audience i.e. users, vendors, management, colleagues as well as produce clear and concise written documentation.
- Proven ability to review, analyse and implement process improvements.
- Excellent analytical and problem solving skills.
- High ability to simultaneously perform a variety of complicated tasks and manage competing priorities across multiple projects.
- Proven ability to influence stakeholders at all levels and drive consensus on complex process decisions.
- Ability to methodically identify, analyze and resolve business and technical problems using systematic approaches with well-documented supportable methodologies and creative and independent thinking resulting in measurable ROI.
- Ability to prioritize, schedule, report, deliver and support automated solutions for multiple applications within agreed timelines and overlapping schedules.
Skills
Mandatory Skills : Business Process Design, Mapping, PS Accounts Payable, PS Billing
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
