Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Product Integration
Job Description Summary
Global Product Integration – Integrator – Level 7
Overview
Senior Analyst, Global Product Integration (GPI)
The Global Product Integration (GPI) team is a global organization within Global Customer Delivery & Care (GCD&C).
Focused on new technologies, products, and services, GPI partners with product owners, engineering teams, and stakeholders across Mastercard to enable the successful deployment of solutions to customers with speed, quality, and predictability. GPI assesses new products and enhancements to ensure GCD&C is prepared to support and scale customer onboarding, testing, launch, and transition to business-as-usual operations.
Global Product Integrators develop streamlined, scalable processes and delivery assets used by teams worldwide, helping create a consistent and positive implementation experience for both customers and employees.
Are you…
- Passionate about shaping the future of technology, products, and delivery processes?
- Excited by the opportunity to gain global exposure to new products, services, and initiatives?
- Motivated by improving processes and influencing how new capabilities are brought to market?
- Knowledgeable about Mastercard’s core products and services and how they are delivered to customers?
Role & Responsibilities
The successful candidate will be responsible for influencing the development of product on boarding processes and tools and documenting customer implementation and testing processes for new or significantly enhanced MasterCard products and services within the Network Products portfolio.
- Partner with global product and engineering teams to understand and influence product and enhancement requirements.
- Collaborate with global product and engineering teams to identify, document, and maintain customer testing requirements and supporting tools.
- Support Product Readiness activities in partnership with product and engineering teams, following Studio guidelines.
- Develop and maintain global product delivery guides that enable consistent implementations at scale with speed, quality, and predictability.
- Partner with regional delivery teams to provide the knowledge, tools, processes, support, and documentation needed to execute customer projects effectively.
- Collaborate with regional delivery teams to identify and implement continuous improvement opportunities.
- Deliver implementation and testing training sessions for GCD&C teams, ensuring resources have the information and tools needed to support customer projects.
- Establish reporting approaches for assigned products and monitor delivery KPIs.
All About You
- Ability to understand, simplify, and communicate complex business and technical concepts to diverse audiences.
- Ability to analyze existing and new solutions and identify opportunities to improve efficiency and effectiveness.
- Strong analytical and problem-solving skills, including the ability to define, measure, analyze, improve, and control processes.
- Proven ability to build strong working relationships with customers, internal and external business partners, and stakeholders across all levels of the organization.
- Adaptable, proactive, and comfortable working in fast-paced environments with evolving priorities and tight deadlines.
- Strong attention to detail and commitment to quality.
- Familiarity with payment transaction processing, including ISO messaging standards.
- Familiarity with APIs and API-based solutions.
- Familiarity with Mastercard testing tools.
- Experience supporting customer delivery, testing processes, or quality analysis and assurance activities.
- Strong verbal and written communication skills, with the ability to effectively facilitate training and knowledge-sharing sessions.
- Self-motivated, with the ability to work independently and collaboratively across global teams while maintaining flexibility to support different time zones.
- Additional language skills are a plus, as the role partners closely with regional teams around the world.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
