Baner Pune Maharashtra Desktop support technician Jobs – 98 Open Jobs Today

Technical Support Engineer - Netsuite (L3)
Blueflame Labs —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- Customer service
Quick apply
Technical Support Executive
Sancuro Infotech —Pune, Maharashtra
- Master's degree
- Bachelor's degree
- Business Administration
Staff Specialist Technical Support Analyst
Emergys —Pune, Maharashtra
- Azure
- AWS
- Analysis skills
Jr. Admin and non-IT Project support
Visulon —Pune, Maharashtra
- Email
- CRM software
- Sales
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Technical Support Engineer
LogicNP Software —Pune, Maharashtra
- English
- C++
- Software development
Supplier Systems and Pursuits Administrator
Stantec —Pune, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
Linux Systems Administrator (Cloud)
Easebuzz Pvt Ltd —Pune, Maharashtra
- Full-time
- AWS
- APIs
- Linux
Quick apply
Senior Engineer- Mechanical
Eaton —Hadapsar, Pune, Maharashtra
- AutoCAD
- Engineering
- English
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Technical Support Engineer - Netsuite (L3)

Blueflame Labs
Pune, Maharashtra

Quick apply

Job details

Full-time

Qualifications

Jira
BCS
ITIL Certification
Azure
Computer Science
Customer service
DevOps
ERP systems
NetSuite
Git
Technical support
SOAP
Bachelor's degree
REST
Mentoring
APIs
ServiceNow
Application support
Communication skills

Full job description

Location: Baner, Pune

Employment Type: Full-Time

Shift: Open for EST to PST

About the Role

We are looking for a Senior Technical Support Engineer (L3) to serve as the highest level of functional and technical escalation for NetSuite production support. The role involves resolving complex issues, supporting integrations, optimizing system performance, implementing minor customizations, and providing technical leadership within the support team.

Key Responsibilities

Act as the primary escalation point for critical NetSuite production issues.
Resolve complex functional and technical incidents within SLA.
Perform advanced root cause analysis and recommend long-term solutions.
Configure and optimize NetSuite workflows, forms, records, and customizations.
Develop and support minor SuiteScript enhancements when required.
Troubleshoot integrations involving RESTlets, SuiteTalk, REST/SOAP APIs, Boomi, Celigo, and middleware platforms.
Optimize Saved Searches, SuiteAnalytics, dashboards, and system performance.
Review production changes prior to deployment and support release management.
Support NetSuite upgrades, production migrations, and post-release validation.
Mentor L1 and L2 engineers through technical coaching and knowledge-sharing.
Prepare technical documentation, knowledge articles, and best practice guidelines.
Collaborate directly with US-based clients and cross-functional teams during overlapping business hours.
Ensure SLA adherence, customer satisfaction, and continuous service improvement.
Follow ITIL Incident, Problem, Change, and Request Management processes.

Technical Skills

SuiteBuilder
SuiteFlow
SuiteScript 2.x (Basic to Intermediate)
SuiteAnalytics
RESTlets & SuiteTalk
REST/SOAP APIs
SDF (SuiteCloud Development Framework)
Git & Azure DevOps (Basic)
Integration troubleshooting (Boomi, Celigo, REST APIs)
Ticketing tools (Jira, ServiceNow, Azure DevOps)

Functional Knowledge

Financial Management
Order-to-Cash (O2C)
Procure-to-Pay (P2P)
Inventory Management
CRM
OneWorld
Revenue Management
Multi-Subsidiary Operations

Preferred Qualifications

Bachelor's degree in Computer Science, IT, Engineering, or related field.
4+ years of ERP/Application Support experience.
Minimum 4 years of hands-on NetSuite support experience.
NetSuite SuiteFoundation Certification (Preferred).
NetSuite ERP Consultant Certification (Good to Have).
ITIL Foundation Certification (Preferred).
Experience supporting US-based clients and global support teams.

Soft Skills

Excellent leadership and mentoring skills.
Strong client-facing communication.
Advanced analytical and troubleshooting abilities.
Ability to work independently under pressure.
Strong customer service orientation and commitment to operational excellence.

These three JDs establish a clear support career progression:

L1: User support, ticket resolution, and basic troubleshooting.
L2: Advanced functional support, configuration, integrations, and mentoring.
L3: Technical leadership, complex issue resolution, optimization, and production governance.

Quick apply

Refine Your Search

desktop support technician jobs in baner pune maharashtra

Technical Support Engineer - Netsuite (L3)

Technical Support Executive

Staff Specialist Technical Support Analyst

Jr. Admin and non-IT Project support

Technical Support Engineer

Supplier Systems and Pursuits Administrator

Linux Systems Administrator (Cloud)

Senior Engineer- Mechanical

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