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ServiceNow Tech Lead

Codvo.ai
Pune, Maharashtra

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Job details

Qualifications

CI/CD
System administration
BMC Remedy
Call center experience
JavaScript
Continuous integration
REST
APIs
ServiceNow
AI

Full job description

ServiceNow Tech Lead

Senior · 7+ yrs | Remote / hybrid | Reports to: ServiceNow Architect | Openings: 1

About Us

At Codvo, we build scalable, future-ready digital platforms that drive real business impact. We foster a culture of innovation, collaboration, and ownership—where designers work closely with product and engineering teams to deliver high-quality, user-centered experiences. If you thrive in complex product environments and care deeply about design quality from concept to production, this role is for you.

Role Summary

Lead a pod of three ServiceNow developers building the NOC platform. Turn the architecture into working scoped apps, flows, and integrations — and stay hands-on in the code.

Codvo is building a ServiceNow delivery pod for a telecommunications operator that runs a 24/7/365 Network Operations Center (NOC) across North America. The operator is moving off a legacy ITSM platform onto ServiceNow.

The first goal is closed-loop ticketing: bring live network health into the ticket during a customer call, correlate alarms from several sources to the right troubleshooting guide, and trigger log collection and corrective actions in place of manual follow-up. Network KPI data lives in a lakehouse that agents pull by hand today, and a large catalog of network KPIs has no clear mapping to specific faults. You help build the platform and the integrations that close that loop.

What You Will Lead

Break the architecture into stories for closed-loop ticketing, alarm correlation, and migration work; sequence them across the increment.
Build and review scoped applications, Flow Designer flows, business rules, and IntegrationHub spokes connecting ServiceNow to the lakehouse, contact center, and NeIO agent layer.
Own Event Management configuration: event rules, alert correlation, and mapping from network KPIs and alarm sources to troubleshooting guides and incidents.
Stand up ticket-quality checks: required-data validation, intake quality scoring, and auto-augmentation with site health.
Stand up Performance Analytics dashboards for real-time NOC views: operational health, KPI trends, and SLA posture.
Set the developer workflow: branching, update-set or pipeline strategy, code review, ATF tests, and definition of done.

Responsibilities

Run the day-to-day of a three-developer pod: assign work, unblock the team, review every change, and keep delivery on the PI plan.
Stay hands-on — write the hard integrations and the reference patterns the team copies.
Work with the Architect on design and with customer data engineering leads on integration contracts.
Hold the quality bar through code review and ATF coverage; flag scope and timeline risk early.

First 90 Days

A working developer pipeline: branching, review, and ATF in place.
First closed-loop story shipped to a test instance and demoed.
Reference patterns documented for the pod to reuse.

Must Have

7+ years building software; 4+ years hands-on ServiceNow development.
Strong scripting: server-side and client-side JavaScript, Glide APIs, and scoped application development.
Flow Designer, IntegrationHub, REST integrations, and inbound/outbound event handling.
ITOM Event Management configuration, or equivalent alarm and event pipeline work.
Has led a small team and owned code review and delivery quality.

Nice to Have

Remedy-to-ServiceNow migration experience.
Contact center platform integration (NICE InContact, Genesys, or Amazon Connect).
Databricks or REST-based data lakehouse integration experience.
ServiceNow AI: AI Agents, Now Assist, NASK skills, and grounding.
Integrating ServiceNow flows with external AI services via REST and webhooks.
ServiceNow Virtual Agent and NLU configuration for self-service deflection.
ServiceNow Knowledge Management module configuration.
Telecom or NOC domain; hands-on CMDB and CSDM.
CI/CD for ServiceNow: pipelines and automated testing.

Certifications

Required:

CSA — Certified System Administrator
CAD — Certified Application Developer

Preferred:

CIS — ITOM Event Management
CIS — CSM or ITSM

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