Bengaluru Karnataka Associate product owner Jobs – 182 Open Jobs Today

Sr. Product Manager, IN CX Improvements, Amazon Customer Service
ASSPL - Karnataka —Bengaluru, Karnataka
- Full-time
- Customer service
- Business development
- Bachelor's degree
Senior Associate II, ServiceNow Developer
Kyndryl —Bengaluru, Karnataka
- Full-time
- Computer Science
- Bachelor's degree
Associate Corporate Counsel
Amazon Finance India Private Limited - E19 —Bengaluru, Karnataka
- Full-time
- English
- Project management
- Financial services
Associate, Audit & Internal controls
Otis —Bengaluru Urban District, Karnataka
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Senior Associate, Quality Assur & Engi
BetaNXT Inc —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- SQL
Full stack Devloper
Happiehire —Bengaluru, Karnataka
- ₹30,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- AWS
- JavaScript
Quick apply
6d
Senior Associate | Engineering, AI & Data - Engineering | Data Analyst
Deloitte —Bengaluru, Karnataka
- Master's degree
- Bachelor's degree
- AI
Lead Associate, Quality Assurance & Engineering
BetaNXT Inc —Bengaluru, Karnataka
- Full-time
- Oracle
- Computer Science
- Java
Director, Enterprise Data & Analytics Architect - Lilly USA Commercial Technology
Eli Lilly —Bengaluru, Karnataka
- Full-time
- Computer Science
- Master's degree
- SQL
9d
Market Director - Revenue Management - Bengaluru
Marriott International, Inc —Bengaluru, Karnataka
- Full-time
- No experience needed
- Bachelor's degree
- Business Administration
Sr. Associate QA Engineer
McKesson —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Java
- Health insurance
- Paid time off
Business Sys. Analysis Senior Specialist
NTT Ltd —Bengaluru, Karnataka
- Azure
- Oracle
- Computer Science
- Health insurance
6d
Associate Manager / Manager - Business Finance
Ninjacart —Bengaluru, Karnataka
- Full-time
- Finance
- Master's degree
- Analysis skills
Technical Architect (Cloud & Platform Engineering)
Bosch Group —Bengaluru, Karnataka
- Full-time
- Azure
- DevOps
- Windows
Quick apply
Process Lead _ Mechanical processes
Bosch Group —Bengaluru, Karnataka
- Full-time
- Project management
- Bachelor's degree
- Agile
Quick apply
Associate Manager - Cloud & Application Engineering
Bristlecone —Bengaluru, Karnataka
- Full-time
- Agile
SW developer :Java
Bosch Group —Bengaluru, Karnataka
- Full-time
- Oracle
- Computer Science
- Software troubleshooting
Quick apply
1d
Assoc, BackEnd Eng, WRB Tech
Standard Chartered —Bengaluru, Karnataka
- Azure
- Oracle
- Computer Science
- Health insurance
- Paid sick time
2d
Staff Software Engineer - Mobile App Development
GE HEALTHCARE —Bengaluru, Karnataka
- Computer Science
- AWS
- Bachelor's degree
Lead Associate, Software Engineering
BetaNXT Inc —Bengaluru, Karnataka
- Full-time
- Remote
- Oracle
- Computer Science
- DevOps

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Sr. Product Manager, IN CX Improvements, Amazon Customer Service

ASSPL - Karnataka -
Bengaluru, Karnataka

Apply Now

Job details

Full-time

Qualifications

Programme management
Customer service
Business development
Bachelor's degree
Senior leadership
Analytics

Full job description

DESCRIPTION

Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, convenient, and helpful support when they need it. Whether customers interact with our self-serve solutions or CS Associates, we work hard to make sure they have a delightful experience with us, each and every time.
We are looking for an experienced customer-obsessed product leader to join us in the India Customer Experience Improvement org within Customer Service. You will be a part of the IN team of product managers, program managers and business analysts who dig deep into customer friction, trace it back to its source, and drive upstream and downstream product and programmatic improvements to improve CX. You and your team will own the roadmap of IN strategic initiatives while also responding to emerging issues that need immediate attention.

Key job responsibilities
The role requires someone who can use significant expertise and high judgment to distill diverse inputs from large customer segments and stakeholders to set a vision and design the right long-term solutions. You will spend your time analyzing customer friction data to identify the biggest opportunities and building compelling cases for improvements. This means diving deep into significantly complex problems where defects create friction across multiple parts of the customer journey. You will work across multiple organizations and leadership to influence and achieve consensus on priorities.

You will partner on product and technology solutions within and outside the Amazon Customer Service org to drive high impact innovation and improvements that can transform the service experience we offer to our customers.
You will create mechanisms that make defect elimination sustainable. This includes building dashboards and tools that show customer impact, designing processes that catch problems before they reach customers, and establishing metrics that keep everyone focused on goals. You will be regularly working at both tactical and strategic levels to deliver results.

This is the right role for you if:

You can handle significantly complex problems and efforts, with the ability to see both visible and not-yet-visible risks.
You excel at taking complex technical problems and explaining them clearly to drive consensus among stakeholders.
You can work strategically to determine where resources are best applied while actively working to remove bottlenecks.
You create scalable mechanisms and best practices while effectively influencing and force multiplying across organizations.
You have deep customer obsession and can translate that into measurable improvements in customer experience.

A day in the life
A day in the life

Lead customer experience workstreams by proactively identifying and eliminating sources of friction.
Create scalable mechanisms to work across cross-functional teams and drive organizational change.
Establish data-driven approaches to detect issues, surface customer pain points and drive upstream action across organizations.
Understand how AI is reshaping CX product architectures, product development and customer workflows; apply AI to enable faster learning cycles, accelerate development, make better decisions and unlock new forms of innovation
Influence strategic direction, customer adoption decisions, engineering and business approach (internally and externally if applicable), vendors, partners, and organization priorities.
Influence senior leaders to prioritize and address systemic customer experience issues through high-quality analytics and communication.
Advocate for customers in product, design, and operational decisions across organizations.
Deliver measurable outcomes aligned with organizational goals.
Write and present clear narratives to drive alignment and decision-making.

Coach and develop high-performing teams while creating leadership opportunities.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience owning technology products
Experience with product cycles of 6+ months
Experience in product or program management, product marketing, business development or technology

PREFERRED QUALIFICATIONS

Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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associate product owner jobs in bengaluru karnataka

Sr. Product Manager, IN CX Improvements, Amazon Customer Service

Senior Associate II, ServiceNow Developer

Associate Corporate Counsel

Associate, Audit & Internal controls

Senior Associate, Quality Assur & Engi

Full stack Devloper

Senior Associate | Engineering, AI & Data - Engineering | Data Analyst

Lead Associate, Quality Assurance & Engineering

Director, Enterprise Data & Analytics Architect - Lilly USA Commercial Technology

Market Director - Revenue Management - Bengaluru

Sr. Associate QA Engineer

Business Sys. Analysis Senior Specialist

Associate Manager / Manager - Business Finance

Technical Architect (Cloud & Platform Engineering)

Process Lead _ Mechanical processes

Associate Manager - Cloud & Application Engineering

SW developer :Java

Assoc, BackEnd Eng, WRB Tech

Staff Software Engineer - Mobile App Development

Lead Associate, Software Engineering

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