AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities Team Leadership & People Management
- Manage a team of Network Development Engineers (NDEs) focused on capacity restoration tooling, automation, and network engineering solutions
- Hire, develop, coach, and promote engineers; build a high-performing team that delivers successfully and sustainably
- Strategically assign projects to grow engineer skillsets toward next-level demonstration
- Drive a culture of operational excellence, data-driven decision-making, and continuous improvement
- Establish and maintain a sustainable on-call rotation that honors SLAs without burning out engineers
Strategic Direction & Execution
- Define the vision, tenets, and strategic roadmap for the team and align with wider organizational goals
- Own a line-up of capacity restoration products.
- Represent the team autonomously to senior leadership; drive long-term strategic direction with limited guidance
- Write effective narratives (PR/FAQ, six-pager) for senior leaders; provide input to OP1/OP2 planning
- Proactively identify architectural gaps and drive resolution of deficiencies in capacity restoration systems
Technical Ownership
- Drive engineering efforts to solve complex backbone/border network capacity problems at the architectural level
- Understand system limitations, scaling factors, and reasons behind architectural decisions; question proposals and test assumptions
- Make trade-offs between short-term team needs and long-term business/architecture needs, inclusive of cost
- Drive simplification and optimization of capacity restoration processes and tooling
- Decouple dependencies between fabrics and prevent duplicative engineering efforts across teams
- Ensure development is focused on the right solutions with mindfulness of long-term architecture consequences
Operational Excellence
- Define audit mechanisms and metrics that explain team performance and variance against goals
- Manage deferred maintenance across all systems; allocate engineering time to reduce technical debt
- Hold postmortems and drive root-cause resolution; document lessons learned in COEs
- Ensure team compliance with Amazon security, data handling, and operational policies
- Collaborate cross-functionally with backbone operations, border engineering, and controller teams
Scope and Impact
- Own the development of one or more capacity restoration products spanning backbone and border network fabrics
- Network products may have external or multi-org impact; trusted with organizational goals
- Influence strategic direction of the team and may influence other team roadmaps
- Work spans organizations and geographies in support of network availability, scalability, cost, and performance
About the team The Capacity Restoration Team (CRT) is responsible for restoring backbone and border network capacity impacted by failures, maintenance events, and service disruptions across Amazon's global network infrastructure. As the Network Development Manager for CRT, you will own the development and evolution of network capacity restoration solutions, automation tooling, and operational frameworks that ensure rapid, data-driven recovery of backbone/border network capacity.
You will own the strategic direction of capacity restoration, driving innovation in how Amazon identifies, prioritizes, and resolves capacity impairments. Your team's work directly impacts network availability, scalability, and cost-efficiency across Amazon's backbone and border fabric.
Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- 4+ years of managing teams experience
- 5+ years of engineering experience
- 8+ years of technology role experience
- Bachelor's degree in Computer Science or a related field
- Experience in managing teams
- Experience in engineering
- Experience in a technology role
- Experience with network operations either as a manager or individual contributor
- Knowledge of networking
- Experience contributing to the creation and implementation of high-quality, high-volume recruiting plans
- Experience contributing to the definition and implementation of automation opportunities within an operations environment
- Experience representing your team or technical area to senior management
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit [https://amazon.jobs/content/en/how-we-hire/accommodations](https://amazon.jobs/content/en/how-we-hire/accommodations) for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
