About Moove
Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.
Our global growth has been fueled by our partnership with Uber and backed by leading investors and lenders, including Uber, Mubadala, BlackRock, and many others. Today, Moove operates the world's largest manned & autonomous ride-hail fleet, with 38k+ vehicles across 29 cities, 13 countries and 6 continents enabled by 2.1k+ employees – Moove continues to expand through strategic partnerships with industry leaders like Uber. We’re transforming mobility to be safer, more efficient and accessible to all, while creating economic opportunities and supporting skills development in the mobility sector.
About the Role
As a Sales & Onboarding Supervisor at Moove, your role is pivotal in driving the success of our customer acquisition and engagement processes. You will lead a team of sales and onboarding specialists, guiding and motivating them to achieve sales targets and ensure smooth customer transitions onto our platform. Your responsibilities include overseeing the end-to-end onboarding experience, optimising sales strategies, training new team members, and collaborating with cross-functional departments to enhance customer satisfaction. Your leadership will play a critical role in shaping our customer growth journey and contributing to the overall success of Moove
What You’ll be Doing
- Deliver best in class , in-person support to our drivers the customer acquisition and onboarding stages of their lifecycle
- Walk drivers through onboarding process and all of the tools to be successful
- Promote the Moove brand, mission and values to our driver customers
- Help brand the Moove name and get drivers excited
- Stay on top of Moove policies and procedures
- Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards.
- Accurately describe Moove’s product features and benefits to drivers.
- Ensure all onboarded drivers are transferred to the Moove Fleet account.
- Resolve driver related issues before onboarding them to the platform
- Work with the City Fleet Manager in building harmonious relations between drivers.
- Build driver funnel dashboard for new driver acquisition across various channels
- Manage driver referral and incentive schemes.
- Manage driver agency relationships to ensure they meet company KPIs.
- Select best in class partners to work with for technical testing and training as required and for driver acquisition
- Manage the driver funnel keeping churn to a minimum and conversion high
What You will need for this position
- A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.
- A minimum of 4 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
- Excellent communication skills.
- Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
- Must be customer service-centric.
- Must possess basic administration skills.
- Ability to work independently, with little or no supervision.
- Ability to work in a fast-paced environment.
Key Metrics
- Sign up of X number of drivers daily with security deposit
- 75% conversion from lead generation to conversion with security deposit
- First trip to first month trip target to be mapped to performance matrix
- Executive to Driver Partner knowledge transfer about Moove products to be monitored and evaluated basis DP first few weeks of performance
- New channels for driver sourcing
- Building a strong driver funnel to refill leakage / churn
- Driver Incentive structure - tier basis
- Team player to motivate and driver Moove success
Who You'll Be Working with:
Directly reporting to our City Fleet Manager, and closely working with our Operations Team.
About the team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.
Moove is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
Pre-hiring Notice: Moove relies on the accuracy of information contained in employment applications, as well as the accuracy of other data presented throughout the hiring process and during employment. Any misrepresentations, falsifications, or material omissions in any information or data provided by an applicant may result in the applicant being excluded from further consideration for employment or if an individual has already been hired, termination of employment.
EEO Statement: Moove is an equal opportunity employer and does not discriminate on the basis of gender, race, sexual orientation, marital status, religion, political affiliation or any other protected characteristic.
Moove: Moove is a mobility asset finance company and Uber's preferred fleet partner across Sub-Saharan Africa. Our Vision is to democratize financial services to make our customers more productive and successful. Our Core values are Compassion, Excellence, Innovation, Teamwork, Trust and Ownership.
