Ghaziabad Uttar Pradesh Desktop support Jobs – 122 Open Jobs Today

SeniorAdministrator - CitrixVirtualDesktopsEssentials
HCLTech —Gautam Budh Nagar, Uttar Pradesh
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Local Circles India —Noida, Uttar Pradesh
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Tech S and T-Application Architect - Full Stack -ARCHITECTURE-Senior-GDSF04
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Automation and Tooling Engineer
VML/WPP Enterprise Solutions —Noida, Uttar Pradesh
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14d
Specialist - F&A - MDM 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
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Quick apply
8d
Specialist - F&A - MDM 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
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SeniorAdministrator - CitrixVirtualDesktopsEssentials

HCLTech -
Gautam Budh Nagar, Uttar Pradesh

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Job details

Qualifications

ITIL Certification
Incident management
Root cause analysis
Citrix
Communication skills

Full job description

Gautam Buddha Nagar, Uttar Pradesh
Job Summary
The Sr Administrator in Support & Operations will play a crucial role in delivering advanced technical support for Citrix Virtual Desktops Essentials. This position is integral to ensuring customer satisfaction through efficient troubleshooting, root cause analysis, and proactive incident resolution. The successful candidate will leverage their expertise to maintain high standards of service quality and operational excellence.
Key Responsibilities
1. Provide Advanced Technical Support For Citrix Virtual Desktops Essentials By Conducting Thorough Root Cause Analysis And Implementing Effective Solutions To Resolve Complex Incidents And Security Issues.
2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies During All Support Operations.
3. Collaborate With Support Teams To Resolve Complex Tickets Within Agreed Slas, Ensuring Seamless Operations And Enhancing The Overall Security Posture Of The Organization.
4. Engage In Value-Adding Activities, Including Updating And Managing The Knowledge Base, Training New Hires, And Coaching Analysts To Enhance Team Capabilities.
5. Drive Customer Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, And Effectively Mitigating Security Threats To Ensure A Positive Customer Experience.
Skill Requirements
1. Proficient In Citrix Virtual Desktops Essentials With Solid Troubleshooting Skills.
2. Strong Understanding Of Incident Management And Root Cause Analysis Principles.
3. Familiarity With Security Protocols And Best Practices In Virtual Desktop Environments.
4. Excellent Communication And Collaboration Skills, Enabling Effective Teamwork And Customer Interaction.
5. Ability To Work Independently And Manage Multiple Tasks To Meet Service Level Agreements.

Other Requirements
1. Optional But Valuable: Citrix Certified Associate Virtualization (Cca-V)
2. Optional But Valuable: Itil Foundation Certificatio
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desktop support jobs in ghaziabad uttar pradesh

SeniorAdministrator - CitrixVirtualDesktopsEssentials

UiPath Developer Senior Software Engineer

Senior.Net Developer

Visual Designer

Tech S and T-Application Architect - Full Stack -ARCHITECTURE-Senior-GDSF04

Automation and Tooling Engineer

Specialist - F&A - MDM 4B

Specialist - F&A - MDM 4A

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