Shamshabad Hyderabad Telangana Customer care specialist Jobs – 119 Open Jobs Today

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Principal Consultant, AI Business Solutions

Microsoft -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

BCS
CI/CD
Azure
Computer Science
Call center experience
Enterprise Software
Bachelor's degree
Continuous integration
APIs
Agile
AI
Communication skills

Full job description

Overview

Microsoft Industry Solutions Delivery (ISD) is a global organization of industry and security experts, engineers, data scientists, architects, consultants, and delivery specialists. We partner with strategic customers to deliver industry-specific solutions and measurable outcomes powered by Microsoft Cloud and AI.

The AI Business Solutions team within ISD helps customers maximize value from Dynamics 365, M365 , Copilots and the Microsoft Cloud by co-engineering GenAI and agentic solutions that accelerate adoption, automate workflows, and unlock new business capabilities. We work in rapid, iterative delivery cycles to move from ambiguous problem working prototype production-ready solution

Our organization drives customer value across digital and AI transformation through repeatable and customized solutions. We build with a growth mindset and an inclusive culture, and we deliver responsible AI solutions designed for security, compliance, and operational readiness

This role goes beyond traditional consulting. FDEs operate at the intersection of engineering, architecture, and customer delivery, working in fast‑paced, iterative cycles to translate ambiguous requirements into working software, integrate with real customer environments, and own outcomes through deployment and stabilization.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond and we apply these values when delivering AI solutions that customers can trust.

Responsibilities

Embed with customer stakeholders to understand business workflows, constraints, and success metrics; translate ambiguous needs into clear requirements, solution hypotheses, and sprint deliverables for GenAI/agentic scenarios.
Design and implement agentic and GenAI solutions on Microsoft platforms (e.g., Dynamics 365, M365 Copilots, Power Platform, Azure) including integrations, APIs, and automations that accelerate adoption and deliver measurable outcomes.
Prototype rapidly, then harden to production: build POCs for agentic workflows (multi-step tasks, tool-use, orchestration), validate with users, and evolve production-ready implementations with testing, monitoring, and secure deployment patterns.
Own end-to-end delivery from architecture through implementation: define build/test specifications, create eval and quality gates for GenAI outputs, and produce operational guides/runbooks for reliability, safety, and maintainability.
Identify and mitigate business/technical risks specific to AI systems (data access, prompt injection, hallucinations, privacy, compliance, latency, cost); propose safeguards and fallback behaviors for agentic flows.
Support deployment and live stabilization: troubleshoot integrations and model behavior in real environments, iterate quickly, and ensure successful go-live with clear ownership, monitoring, and incident playbooks.
Balance platform configuration with extensibility to maximize speed and maintainability. Co-engineer with customer teams to ensure knowledge transfer, documentation, and reusable patterns. Drive delivery plans across the full lifecycle—discovery, build, eval, deployment, and operations—accounting for dependencies across data, security, and enterprise systems.
Build agentic workflows that invoke tools/APIs safely (function calling patterns), with guardrails, validation, and auditability.
Implement evaluation strategies (offline/online) to measure output quality, groundedness, safety, and business impact.
Capture repeatable assets (templates, reference architectures, accelerators) and share feedback loops with internal teams.

Other

Embody our culture and values

Qualifications

Required Qualifications (RQs)

Bachelor’s degree in computer science, Engineering, or related field AND demonstrated experience delivering production software solutions (or equivalent experience).
18+ years’ experience delivering enterprise-scale solutions on Microsoft platforms (Dynamics 365 / M365 Copilot/ Power Platform / Azure), including integration, security, and deployment in customer environments.

Preferred Qualifications (PQs)

Proven experience delivering hands‑on, production-grade solutions across the full delivery lifecycle, including requirement ambiguity, development, deployment, and post‑go‑live stabilization.
Proven delivery of Dynamics 365 CE/Power Platform solutions, M365 Copilot Solutions, plus experience building AI-infused workflows (recommendations, summarization, case routing, contact center assist, sales/service copilots) with production-grade engineering practices.
Experience building or extending solutions involving Copilots, AI‑assisted workflows, or intelligent automation is a strong plus.
Certifications and/or experience in Azure Solutions, Dynamics 365, M365 Copilot and Power Platform; exposure to Azure AI services and GenAI solution patterns is a strong plus.
Agile delivery, DevOps, CI/CD, and operational readiness (observability, incident response) strongly preferred—especially for AI systems.
Desirable experience includes Azure solution development, Contact Center solutions, Copilot Studio, and building GenAI/agentic experiences (tool-use orchestration, retrieval grounding, evaluation/quality loops, safety/guardrails).
Excellent communication: explain AI behaviors, risks, and tradeoffs to technical and non-technical stakeholders; drive alignment from ambiguity to execution.
Trusted customer-facing engineering presence: collaborate deeply, pair-build with customer teams, and transfer knowledge to ensure long-term maintainability.
Proactively identify and mitigate risks, including AI-specific failure modes (grounding gaps, unsafe outputs, data leakage) and enterprise constraints (security, privacy, compliance).
IC role: influence without authority through strong engineering judgment, structured problem-solving, and crisp stakeholder communication.
Comfort working across time zones and blended onsite/offshore models; thrives in fast-moving, customer-embedded delivery.

Success in this role includes:
- Delivers working GenAI/agentic solutions from prototype to production with measurable customer impact.
- Implements guardrails and evaluation to ensure reliability, groundedness, safety, and cost/performance targets.
- Leaves behind reusable assets, documentation, and enabled customer teams (no dependency).

#GCID

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

Apply Now

Refine Your Search

customer care specialist jobs in shamshabad hyderabad telangana

Principal Consultant, AI Business Solutions

Architect - Infra

Senior Software Engineer

27784 - Sr AI/Data Science Engineer

Principal Technical Architect

Architect, Apps & AI

Associate - Customer Care - Blended 5A

Process Associate- Customer Care

Associate - Customer Care - Sales & Support 5A

Senior AI Engineer

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