Goregaon East Mumbai Maharashtra Desktop support technician Jobs – 152 Open Jobs Today

Help Desk Executive
T7E —Mulund, Mumbai, Maharashtra
- Microsoft Excel
- English
- Computer skills
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Technical Support IV Agentic
Newfold Digital —Mumbai, Maharashtra
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Apprenticeship – Technical Support
Kyndryl —Mumbai, Maharashtra
- Full-time
- Microsoft Outlook
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Technical Support Engineer (Cisco Engineer)
Jampot Technologies —Mumbai, Maharashtra
- Rotational shift
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- B.Sc
- Bachelor's degree
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Crypto Mize —Dive, Maharashtra
- Full-time
- Bachelor's degree
- Linux
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Software Tester + Technical Support (Intern)
Furtados School of Music (FSM) —Bandra, Mumbai, Maharashtra
- Computer Science
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Walk-In Interview - Junior Business Operations (IT Application Support) Graduate
Rentokil Initial —Mumbai, Maharashtra
- Full-time
- Walk-in
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- Computer Science
- B.Sc
Quick apply
Senior Linux System Administrator (HPC)- Riyadh, KSA
DeepSource Technologies —Mumbai, Maharashtra
- Full-time
- Scripting
- Computer networking
- Linux
Quick apply
Technical Support Engineer L2
Route Mobile —Mumbai, Maharashtra
- Full-time
- Oracle
- Computer Science
- Databases
Senior System Administrator
Shri Vile Parle Kelavani Mandal —Mumbai, Maharashtra
- Azure
- B.Sc
- Windows
System Administrator
Smartstream Limited —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- English
Quick apply
IT Helpdesk
Insightindia —Mumbai, Maharashtra
- B.Sc
- Bachelor's degree
- Communication skills
IT Systems Administrator
Auchtel Products Ltd. —Mumbai, Maharashtra
- Email
- Software troubleshooting
- B.Sc
- Windows
Technical Support Analyst
IRIS Business Services —Vashi, Navi Mumbai, Maharashtra
- Full-time
- Computer Science
- Engineering
- Data analysis skills
Sr. Technical Support Engineer
Aspen Technology —Mumbai, Maharashtra
- Master's degree
- Analysis skills
- Bachelor's degree
Technical Support – Software Services
Mapleton Technologies —Mumbai, Maharashtra
- Travel
- Diploma
- Communication skills
Sr. System Administrator
Games2win —Mumbai, Maharashtra
- B.Sc
- Windows
- Master's degree
Senior System Administrator
Narsee Monjee Institute of Management Studies (NMIMS) —Mumbai, Maharashtra
- Azure
- B.Sc
- Windows
Field Technical support Associate
HP —Mumbai, Maharashtra
- Full-time
- 12th Pass
- Diploma
System Administrator
Dixit Infotech —Powai, Mumbai, Maharashtra
- Microsoft Outlook
- Windows
- Communication skills

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Help Desk Executive

T7E
Mulund, Mumbai, Maharashtra

Apply Now

Job details

3 hours ago

Qualifications

Microsoft Excel
Mobile applications
English
Gujarati
Computer skills
Customer support
Hindi
Communication skills
Help desk

Full job description

# Job Description – Help Desk Executive

The role involves monitoring multiple WhatsApp groups, understanding user queries through calls, creating and tracking support tickets, coordinating with internal teams, and ensuring every issue is followed through to resolution.

Key Responsibilities
Monitor customer and field WhatsApp groups throughout the day and identify queries/issues.
Contact users over the phone to understand their concerns and collect all required information.
Create clear and accurate support tickets with complete issue details.
Acknowledge and confirm the reported issue with the concerned user.
Coordinate with Technology, Quality, Rewards, Finance, HR, and other internal teams for resolution.
Regularly follow up on open tickets and ensure timely closure.
Communicate the resolution clearly to the user and ensure proper closure of the issue.
Maintain accurate records of tickets, follow-ups, pending issues, and resolutions.
Prepare and share weekly reports/summary of common queries, pending issues, and resolutions.
Escalate critical or recurring issues to the appropriate team.
Candidate Profile
6 months to 1 year of experience in Customer Support, Telecalling, Back Office, Help Desk, or Service Desk roles.
Fluent in Gujarati and Hindi – speaking is mandatory.
Good written English skills with the ability to clearly document customer issues.
Good verbal communication and active listening skills.
Comfortable speaking with mechanics, retailers, field staff, and other non-technical users.
Patient and capable of understanding issues even when the initial explanation is unclear.
Strong follow-up skills with the ability to manage multiple open issues simultaneously.
Good organisational and coordination skills.
Basic computer knowledge with working knowledge of MS Excel/Google Sheets and Email.
Preferred / Added Advantage
Experience with any ticketing or help-desk tool.
Experience supporting mobile applications or digital platforms.
Experience in the automotive aftermarket industry.
Experience handling customer/field support through WhatsApp groups.
Key Skills

Customer Support | Help Desk | Telecalling | Ticket Management | Issue Resolution | Follow-up | WhatsApp Support | Excel | Google Sheets | Email Communication | Gujarati | Hindi | English

What We Offer
Opportunity to work with a growing automotive aftermarket organisation.
Exposure to customer support, technology platforms, and cross-functional coordination.
Opportunity to develop skills in help-desk and support operations.

Apply Now

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