Pimpri Pune Maharashtra Customer support coordinator Jobs – 114 Open Jobs Today

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Forklift Mechanic
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Engineer - Application

Plansee Group -
Pune, Maharashtra

Apply Now

Job details

Full-time
3 days ago

Qualifications

Mechanical engineering
Customer retention
Tooling
CAD
Mechanical Engineering
Technical support
Microsoft Office
Machining
Bachelor's degree
Manufacturing
BSME
CNC
CAM programming

Full job description

What makes us strong? Our employees in 50 countries worldwide – all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.

Our CERATIZIT sites in India are key production and sales locations — offering precision tools and services for the automotive, aerospace, electronics and engineering sectors, with a strong focus on innovation and sustainability.

Join a highly motivated team in India, where local expertise meets the global knowledge and values of the Plansee Group.

TASKS & RESPONSIBILITIES

➢ Provide technical support to the Sales Team for business conversion, market penetration, and customer retention.

➢ Provide hands-on expertise in manufacturing processes, conduct technical and DAP discussions with customers, and coordinate tooling-up projects.

➢ Demonstrate hands-on experience in CNC machines, NC programming, and complete project execution as per committed timelines.

➢ Demonstrate value propositions by presenting cost-saving and productivity improvement proposals to customers through the best tooling solutions over competition, seminars, and technical presentations.

➢ Lead the sales team in identifying process improvement opportunities at customer premises and provide the right tooling proposals to establish improved CPC and productivity.

➢ Identify conversion opportunities with key customers and conduct extensive tooling trials to achieve better cost savings, supporting the sales team in generating new business.

➢ Provide sound technical knowledge in work-holding devices and cutting tool troubleshooting.

➢ Act as the nodal coordinator in the complaint management system and assist the sales team with the right strategy for both real-time and offline troubleshooting cases.

➢ Coordinate with stakeholders from design, project, and production teams to finalize tooling solutions and propose new products.

➢ Build technical competence within the sales team through training programs, webinars, and seminars conducted both at customer premises and through online platforms.

PROFILE / REQUIREMENTS

➢ Bachelor's Degree in Mechanical Engineering, Production Engineering, Manufacturing Engineering, Metallurgy, or a related field.

➢ 5 to 8 years of experience in cutting tool applications, machining processes, CNC manufacturing, or production engineering.

➢ Strong knowledge of metal cutting technology, machining parameters, and tool geometry. Hands-on experience with CNC Turning Centres, Machining Centres, Multi-Axis Machines, and Tool Presetting Systems.

➢ Good understanding of carbide tooling, indexable tooling systems, solid carbide tools, inserts, and workpiece materials.

➢ Experience in troubleshooting machining issues such as poor surface finish, tool wear, chatter, burr formation, and dimensional inaccuracies.

➢ Willingness to travel extensively for customer visits, tool trials, and technical support activities. Proficiency in MS Office and familiarity with CAD/CAM software are an added advantage.

WHAT WE OFFER

➢ Opportunity to work in a diverse, energetic, and passionate organization.

➢ Close strategic collaboration with leadership and cross-functional teams.

➢ Opportunity to contribute directly to business growth and regional expansion initiatives.

➢ Professional development opportunities within an international and growth-oriented organization.

Vijaya Kumar | Recruiting Team | [email protected]

CERATIZIT India Pvt. Ltd

Apply Now

Refine Your Search

customer support coordinator jobs in pimpri pune maharashtra

Engineer - Application

Senior System Engineer – BIM/AutoCAD

Engineer, Product Application

Reliability Engineer - GRC

Supplier Development Engineer

Senior Sales Manager for Upholstery & Furniture Film India

Interior Designer

Forklift Mechanic

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