Uttar Pradesh Virtual customer service Jobs – 123 Open Jobs Today

Domain Architect - Cisco Contact Center
HCLTech —Noida, Uttar Pradesh
- DevOps
- APIs
- AI
4h
Technical Lead-Cloud & Infra Engg
BirlaSoft —Noida, Uttar Pradesh
4h
HVDC HMI Engineer
Quest Global —Noida, Uttar Pradesh
- Full-time
- Microsoft Access
- Microsoft Outlook
- English
Quick apply
Solution / Enterprise Architect
Coforge Ltd. —Greater Noida, Uttar Pradesh
- Azure
- Oracle
- Software troubleshooting
Lead Full Stack Software Engineer I
MetLife —Noida, Uttar Pradesh
- Full-time
Software Engineer-JAVA Fullstack
Alight —Noida, Uttar Pradesh
- Oracle
- Software troubleshooting
- Java
- Health insurance
Associate - Customer Care - Voice 5A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply

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Technical Lead-Cloud & Infra Engg
BirlaSoft —Noida, Uttar Pradesh
Able to troubleshoot complex storage problems and provide cost effective, operationally supportable solutions that meet complex customer requirements and SLAs.
4h

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Domain Architect - Cisco Contact Center

HCLTech -
Noida, Uttar Pradesh

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Job details

4 hours ago

Qualifications

CI/CD
Cloud architecture
DevOps
RBAC
IVR
Terraform
Continuous integration
APIs
ServiceNow
AI
Analytics

Full job description

Noida, Uttar Pradesh
Job Summary

Genesys Cloud CX Solution Architect

Key Responsibilities

Own the end-to-end solution architecture and design for the Enterprise Contact Center on Genesys Cloud CX, covering the core platform, agent experience, and service delivery model. • Design and govern edge server connectivity and the PSTN connectivity concept, ensuring resilient voice paths and clean interworking with the enterprise telephony SBC layer (Ribbon / AudioCodes). • Architect omnichannel communication — voice, email, chat, and messaging — including routing strategies, IVR/IVA flows, queues, and priority handling. • Lead system integrations between Genesys and surrounding platforms: CRM (e.g., Dynamics 365), ServiceNow (ITSM/CMDB), and enterprise APIs for real-time and back-office data exchange. • Define and, where in scope, implement optional AI and machine-learning capabilities (virtual agents/bots, predictive routing, speech and text analytics) to improve customer experience and deflection. • Establish DevOps practices in Genesys Cloud CX (CI/CD pipelines, CX-as-Code / Terraform, version control) to enable safe, repeatable configuration changes. • Embed security and compliance by design — TLS/SRTP, RBAC, data protection/GDPR alignment, and compliance-based call recording. • Define monitoring, reporting, and analytics — SLA/KPI dashboards and ServiceNow-integrated alerting for proactive fault detection and service reporting. • Drive transition and knowledge transfer from the incumbent, including runbooks, HLD/LLD documentation, and operational SOPs. • Lead demand, capacity, and disaster-recovery planning for the contact center estate, and champion continuous service improvement (CSI). • Act as the senior technical escalation point (L3/L4) for major incidents and problem management, working with Genesys and carriers to restore service.

Skill Requirements
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virtual customer service jobs in uttar pradesh

Domain Architect - Cisco Contact Center

Technical Lead-Cloud & Infra Engg

HVDC HMI Engineer

Solution / Enterprise Architect

Lead Full Stack Software Engineer I

Software Engineer-JAVA Fullstack

Associate - Customer Care - Voice 5A

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