Uttar Pradesh Virtual customer service Jobs – 124 Open Jobs Today

Domain Architect - Cisco Contact Center
HCLTech —Noida, Uttar Pradesh
- DevOps
- APIs
- AI
4h

Check out these similar jobs

Based on your search for virtual customer service jobs.

Domain Architect - Cisco Contact Center
HCLTech —Noida, Uttar Pradesh
Embed security and compliance by design — TLS/SRTP, RBAC, data protection/GDPR alignment, and compliance-based call recording.
4h

I want to receive the latest job alerts for virtual customer service in uttar pradesh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

virtual customer service jobs near uttar pradesh

Software Testing jobs in Technopark, Thiruvananthapuram, Kerala

Small Scale Software Companies jobs in Pune, Maharashtra

Fresher Software Engineer jobs in Pune, Maharashtra

Software Architect jobs in Kerala

Software Architect jobs in Hadapsar, Pune, Maharashtra

Software Architect jobs in Pune, Maharashtra

Software Architect jobs in Bengaluru, Karnataka

Domain Architect - Cisco Contact Center

HCLTech -
Noida, Uttar Pradesh

Apply Now

Job details

4 hours ago

Qualifications

CI/CD
Cloud architecture
DevOps
RBAC
IVR
Terraform
Continuous integration
APIs
ServiceNow
AI
Analytics

Full job description

Noida, Uttar Pradesh
Job Summary

Genesys Cloud CX Solution Architect

Key Responsibilities

Own the end-to-end solution architecture and design for the Enterprise Contact Center on Genesys Cloud CX, covering the core platform, agent experience, and service delivery model. • Design and govern edge server connectivity and the PSTN connectivity concept, ensuring resilient voice paths and clean interworking with the enterprise telephony SBC layer (Ribbon / AudioCodes). • Architect omnichannel communication — voice, email, chat, and messaging — including routing strategies, IVR/IVA flows, queues, and priority handling. • Lead system integrations between Genesys and surrounding platforms: CRM (e.g., Dynamics 365), ServiceNow (ITSM/CMDB), and enterprise APIs for real-time and back-office data exchange. • Define and, where in scope, implement optional AI and machine-learning capabilities (virtual agents/bots, predictive routing, speech and text analytics) to improve customer experience and deflection. • Establish DevOps practices in Genesys Cloud CX (CI/CD pipelines, CX-as-Code / Terraform, version control) to enable safe, repeatable configuration changes. • Embed security and compliance by design — TLS/SRTP, RBAC, data protection/GDPR alignment, and compliance-based call recording. • Define monitoring, reporting, and analytics — SLA/KPI dashboards and ServiceNow-integrated alerting for proactive fault detection and service reporting. • Drive transition and knowledge transfer from the incumbent, including runbooks, HLD/LLD documentation, and operational SOPs. • Lead demand, capacity, and disaster-recovery planning for the contact center estate, and champion continuous service improvement (CSI). • Act as the senior technical escalation point (L3/L4) for major incidents and problem management, working with Genesys and carriers to restore service.

Skill Requirements
Other Requirements
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

Apply Now

Refine Your Search

virtual customer service jobs in uttar pradesh

Domain Architect - Cisco Contact Center

Check out these similar jobs

I want to receive the latest job alerts for virtual customer service in uttar pradesh

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected