Role description
Client Job Title: Technical Program Manager – Infrastructure Engineering
Who we are:
At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in over 25 countries, we build for boundless impact—touching billions of lives in the process. Visit us at UST.com.
The Opportunity:
As an Infra Engineering TPM you will be the connective tissue between SRE, Platform Developers, Architects, and the broader engineering organization. You will own planning, execution, and communication for infrastructure programs—ensuring work aligns to product priorities and is delivered on time with high quality. You’ll support the Head of Infrastructure to turn strategic priorities into actionable roadmaps and to unblock teams operating in a fast-moving start-up environment.
Responsibilities
Program leadership
- Lead end-to-end technical programs across infrastructure domains (GPU orchestration, cluster management, networking, storage, telemetry, provisioning pipelines).
- Align program scope, milestones, dependencies, success metrics, and delivery timelines.
- Drive program rituals: kickoff, sprint alignment, risk reviews, and postmortems.
- Cross-team coordination & stakeholder management
- Proactively support the Head of Infrastructure in setting priorities, sequencing work, meeting coordination, and driving execution across teams.
- Serve as the coordinator within infrastructure organization: SRE, Platform Developers, Architects.
- Proactively surface and manage dependencies, blockers, and risks across teams.
- Communicate program status, trade-offs, and timelines to the Head of Infrastructure and other stakeholders.
Delivery and process
- Manage roadmaps and release plans for multi-team infrastructure initiatives; work directly with the Head of Infrastructure to align execution with strategic goals and adjust priorities as needed.
- Implement scalable program management practices (OKRs, milestones, RACI, risk logs, SLAs).
- Ensure engineering deliverables meet performance, reliability, security, and cost targets.
Technical grounding & decision support
- Maintain a strong technical understanding of GPU infrastructure, ensure architecture and program decisions align with NVIDIA NCP (NVIDIA Cloud Platform) reference architecture and best practices where applicable — including hardware configurations, networking/topology, telemetry, and security recommendations.
- Facilitate architecture reviews and help translate architecture into executable work for platform engineers and SREs.
Reliability & operations enablement
- Coordinate SRE-driven reliability initiatives (SLOs, incident response playbooks, SOP).
- Help prioritize reliability work vs. feature work and plan operational runbooks, testing, and rollout strategies.
Metrics & continuous improvement
- Define and track key KPIs (uptime, mean time to recovery, provisioning latency).
- Use data to drive prioritization and continuous improvement cycles.
Requirements Minimum
- Bachelor’s degree in computer science, Engineering, or equivalent experience.
- 5+ years of technical program management experience at an infrastructure- or platform-oriented organization (start-up experience strongly preferred).
- Strong technical background with hands-on familiarity in at least one of: GPU compute stacks, Kubernetes, cluster orchestration, or cloud infrastructure.
- Demonstrated experience coordinating across SRE, platform engineering, and architecture teams to deliver complex multi-quarter programs.
- Proven track record of delivering projects with multiple engineering teams and external dependencies.
- Excellent written and verbal communication—able to summarize technical trade-offs and program status for executive stakeholders.
- Strong organizational skills: roadmaps, dependency mapping, risk management, and prioritization.
- Data-driven: experience defining, monitoring, and improving KPIs and SLAs.
- Comfortable with ambiguity and rapid change in a start-up environment.
- Experience with incident management, postmortems, and on-call processes.
Nice-to-haves
- Direct experience with GPU orchestration tools (Device Plugin, MIG, NCCL, CUDA drivers), Kubernetes GPU scheduling frameworks, or custom scheduler implementations.
- Experience with on-prem/cloud deployments.
- Familiarity with infrastructure-as-code, CI/CD, and observability tooling (Prometheus, Grafana, OpenTelemetry).
- Prior experience at a GPU-focused company, ML infrastructure team, or HPC environment.
What we believe:
We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion and to place people at the centre of everything we do.
Humility: We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity: Through business, we will better the lives of those less fortunate than ourselves.
Integrity: We honour our commitments and act with responsibility in all our relationships.
Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
- To support and promote the values of UST.
- Comply with all Company policies and procedures
Skills
Service Level Management, Site Reliability Engineering, Project Management, Product Management, Cloud Infrastructure, Incident Management, Platform Engineering, Prometheus, Risk Management, Stakeholder Management, OpenTelemetry
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.
