Skill required: NA - Business Transformation
Designation: Business Transformation Senior Manager
Qualifications:Any Graduation
Years of Experience:16 to 25 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. In this role, you will be expected to develop transformation vision, assess vision feasibility and capability gaps, plan journey management. Also, translate economic trends into industry competitive advantage, transform a business to enable profitable & sustainable growth.
What are we looking for? • 12+yrs of experience in Process Transformation, Process Automation, Operational Excellence, Quality • 15+yrs of overall experience (Business Process Management /Outsourcing Experience preferable) • Six Sigma Master Black Belt/Black Belt with Quality improvement and Lean Deployment background • Ability to breakdown End to End process to identify automation/improvement opportunities and create automation/transformation roadmap • Should have delivered large scale end-end Process Transformation projects for global clients • Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions • Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and Excel • Trust and Safety or Content moderation worked in Tech related in company subject matter expert • Experience completing and clearly explaining end-to-end projects • Handle Large team across different region • Excellent Communication skills, result-oriented, self-driven person with a high energy level, analytical and structured with extensive experience in managing a high-performance team and delivering large scale Transformation project • Familiarity with GenAI and Agentic solutions is a plus • Adaptable and flexible • Ability to perform under pressure • Problem-solving skills • Detail orientation • Ability to establish strong client relationship • Good Presentation skill
Roles and Responsibilities: • The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation • Drive Business Excellence (BE) value proposition and secure BE involvement in most complex onshore delivery deals • Clear thought process to lead, guide and develop team to provide services to cluster of clients • Strategic thinker leading the team • Lead Business Excellence span across Operating Group / Delivery Region • Own and deliver the Geo Automation in concert with respective delivery teams • Maintain team flexibility and skills to be able to support recovery work as needed • Maintain team recoverability • Transform the organization from focus on conventional detection and containment to focused on best-in-class prevention • Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence • Implement systems and processes that deliver improvement toward 100% conformance to customer requirements • Engaging with Client process team and work on project that improve client processes and drive client value • Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability/defects in critical business processes • Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities/projects to drive results • In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Any Graduation
