JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job description: Front Office ExecutiveRole summary: The Front Office Executive is the first point of contact for visitors and employees, responsible for delivering a professional reception experience, managing front-desk operations, and supporting day-to-day administrative coordination.
Key responsibilitiesReception and visitor management
Greet and assist visitors, clients, and vendors in a courteous and professional manner
Manage visitor entry protocols (sign-in/out, badges, meeting room directions, host notifications)
Handle incoming calls, screen and route calls, and take accurate messages
Front desk operations
Maintain the reception area’s appearance (clean, organized, visitor-ready)
Monitor and replenish front office supplies (stationery, pantry/consumables as applicable)
Coordinate courier handling, mail distribution, and incoming/outgoing shipments
Meeting and workplace support
Support meeting room coordination (bookings, basic setup, guest support, refreshments if applicable)
Coordinate with housekeeping, security, and facilities teams for service requests impacting front office
Track and follow up on front-office related issues and ensure timely closures
Administrative support
Maintain logs/registers (visitors, couriers, calls, keys/access items if applicable)
Support basic documentation, reports, and MIS updates as required by the site/team
Assist with event-day coordination or peak visitor management when required
Customer service and compliance
Ensure adherence to site policies, safety guidelines, and confidentiality expectations
Escalate incidents/concerns appropriately (security, medical, facilities, leadership)
QualificationsEducation
Graduate in any discipline (preferred); diploma/graduate with relevant experience acceptable
Experience
1–3 years of front office/reception/customer service experience (corporate office or hospitality preferred)
Experience managing visitors, calls, and basic administrative coordination
Skills and competenciesStrong communication skills (verbal and written)
Professional appearance and customer-first mindset
Good interpersonal skills and ability to remain calm under pressure
Basic computer proficiency (email, MS Office; familiarity with visitor/booking tools is a plus)
Attention to detail, punctuality, and reliability
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
