Bengaluru, Karnataka Accenture Jobs – 13299 Open Jobs Today

RRN00016822 - Application Tech Support Practitioner Copy 01
Accenture —Bengaluru, Karnataka
- Weekend availability
- Software troubleshooting
- Customer service
- Microsoft Office
Application Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Analysis skills
Risk and Compliance Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
ISSRRN0001131 - Infra Tech Support Practitioner Copy 29
Accenture —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
HR Service Delivery New Associate
Accenture —Bengaluru, Karnataka
- Full-time
- PMP
- Project management
- Bachelor's degree
Application Support Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Bachelor's degree
- Software development
Business Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- SQL
- Analysis skills
Record to Report Ops Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Master's degree
Custom Software Engineer
Accenture —Bengaluru, Karnataka
- Full-time
- Mentoring
- Software development
- Agile
RRN00015356 - Application Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Master's degree
- Communication skills
IT Service Management Representative
Accenture —Bengaluru, Karnataka
- Full-time
- Communication skills
IT Customer Service Representative Copy 02
Accenture —Bengaluru, Karnataka
- Full-time
- Computer Science
- Windows
- Computer networking
Infra Tech Support Practitioner
Accenture —Bengaluru, Karnataka
- Full-time
- Customer service
- Bachelor's degree
- Communication skills
Customer Service Senior Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Salesforce
Business Operations Analyst
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Bachelor's degree
IT Customer Service Representative
Accenture —Bengaluru, Karnataka
- Full-time
- Computer Science
- Windows
- Computer networking
Supply Chain Operations Specialist
Accenture —Bengaluru, Karnataka
- Full-time
- English
- Windows
- Analysis skills
Risk and Compliance Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
Delivery Operations Team Lead
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- English
- Bachelor's degree
Procurement Operations Associate
Accenture —Bengaluru, Karnataka
- Full-time
- Microsoft Excel
- Oracle
- Master's degree
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RRN00016822 - Application Tech Support Practitioner Copy 01

Accenture -
Bengaluru, Karnataka

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Job details

Full-time

Qualifications

Incident management
Software troubleshooting
BMC Remedy
Customer service
Technical support
Microsoft Office
Analysis skills
Remote access software
ServiceNow
Communication skills
Active Directory

Full job description

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging clients to understand their needs, addressing their concerns with precision, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system reliability.

Roles & Responsibilities:
Provide Level 1 (L1) Technical Support through the IT Service Desk.
Assist users in troubleshooting and resolving technical issues efficiently and effectively.
Log and document client interactions, issues, and resolutions in the ITSM tool.
Collaborate with team members to improve service delivery and enhance overall client experience.

Professional & Technical Skills:
Proficiency in Service Desk Management.
Solid understanding of incident management processes.
Experience with ITSM tools such as ServiceNow, BMC remedy, and other ticketing systems.
Hands-on knowledge of Microsoft 365 (O365), MS Office Suite, Active Directory, and general hardware/software troubleshooting.
Understanding of Service Level Agreements (SLAs) and ticket lifecycle.
Experience supporting remote users and using remote troubleshooting tools.
Excellent verbal communication skills with a neutral accent.
Strong written communication skills, including proper email etiquette.
Effective problem-solving and analytical skills.
Strong customer service orientation.
Ability to stay calm and composed under pressure, especially while handling irate customers and managing high call volumes.

Support Type & Working Hours:
Primary Mode of Support: Voice-based support, with additional assistance via email, chat, and remote desktop tools.
Shift Requirements: 24x7 support with 9.5-hour rotational shifts. Flexibility to work in different shifts as per roster is essential.
Work Location & Timing: Work from office, specifically during US/night shifts, including weekends and Indian public holidays as needed.
Work Schedule: Five-day work week, with weekly offs determined by the shift roster.

Additional Information:
Experience: 0–2 years in IT Service Desk or Technical Support.
Location: Position is based at our Bengaluru office.
Educational Qualification: Minimum 15 years of full-time education is mandatory.

Apply Now

Refine Your Search

accenture jobs in bengaluru, karnataka

RRN00016822 - Application Tech Support Practitioner Copy 01

Application Support Engineer

Risk and Compliance Specialist

ISSRRN0001131 - Infra Tech Support Practitioner Copy 29

HR Service Delivery New Associate

Application Support Engineer

Business Analyst

Record to Report Ops Analyst

Custom Software Engineer

RRN00015356 - Application Tech Support Practitioner

IT Service Management Representative

IT Customer Service Representative Copy 02

Infra Tech Support Practitioner

Customer Service Senior Analyst

Business Operations Analyst

IT Customer Service Representative

Supply Chain Operations Specialist

Risk and Compliance Associate

Delivery Operations Team Lead

Procurement Operations Associate

I want to receive the latest job alerts for accenture in bengaluru, karnataka

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