Rj Java Jobs – 151 Open Jobs Today

Customer Support L1 (Night Shift)
SmartDocs —Jaipur, Rajasthan
- Night shift
- Computer Science
- English
- Java
Quick apply
IT Recruiter
Marktine Technology Solutions —Jaipur, Rajasthan
- Full-time
- Salesforce
- Java
- Recruiting
Software Developer Manager - PegaY2018-SDM1
Pegasus —Rajasthan
- ERP systems
- Java
- Communication skills
HR Recruiter
Marktine Technology Solutions —Jaipur, Rajasthan
- ₹2,80,000 a year
- Full-time
- Salesforce
- Java
- Recruiting
Web Deisgner
The Datacube Softech —Jaipur, Rajasthan
- Java
- Master's degree
- Bachelor's degree
Technical Lead
www.biz4group.com —Jaipur, Rajasthan
- Computer Science
- System design
- Java
Quick apply
UI/UX Creative Designer (Web Designer + Graphic Designer)
JPLoft —Jaipur, Rajasthan
- Java
- JavaScript
- HTML
TGT Computer Teacher
Yugantar International School —Mansarovar, Jaipur, Rajasthan
- ₹10,000 - ₹13,000 a month
- Full-time
- Computer Science
- Java
- C++
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Full Stack Developer Intern
Novixpert Private limited —Jaipur, Rajasthan
The intern will work with our engineering team to design and develop scalable front-end and back-end systems that integrate with APIs and machine learning…
₹3,00,000 - ₹3,50,000 a year
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AI Developer – Full Stack
Shri Genesis —Vaishali Nagar, Jaipur, Rajasthan
The candidate will be responsible for building and maintaining web applications, supporting product development, and integrating AI-powered features into our…
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Customer Support L1 (Night Shift)

SmartDocs
Jaipur, Rajasthan

Quick apply

Job details

Qualifications

Jira
Spring Boot
Computer Science
English
Technical support
Java
Microservices
OOP
Bachelor's degree
REST
APIs
Customer support
Communication skills
Spring framework

Full job description

Customer Support L1 (Night Shift)

Position Overview:

We are seeking a highly motivated and customer-focused Customer Support L1 professional to join our team. The ideal candidate will be the first point of contact for clients, providing technical and non-technical support, troubleshooting issues, and ensuring an exceptional client experience. This role requires excellent communication skills, a strong problem-solving mindset, and a client first mindset.

Shift Timing:

This is a night shift position: 5:30 PM – 2:30 AM IST. Candidates must be open to working in this schedule.

Responsibilities:

Act as the first line of support for client queries and concerns over calls & email.
Provide prompt and professional assistance to resolve issues effectively.
Gather relevant information to diagnose and troubleshoot basic technical issues.
Escalate complex or unresolved issues to Level 2 support or relevant technical teams while ensuring clear communication and proper documentation.
Follow up with clients to ensure issues are fully resolved and satisfaction is achieved.
Maintain accurate records of client interactions, troubleshooting steps, and resolutions in the ticketing system.
Update knowledge bases and FAQ documents with new solutions and common issues.
Work closely with cross-functional teams (e.g., development, QA, operations) to identify and resolve recurring issues.
Communicate client feedback and feature requests to appropriate stakeholders.
Continuously identify opportunities to improve support processes and the client experience.
Stay updated on new product features, updates, and changes.

Skills & Qualifications:

Excellent communication skills in English (written and spoken).
Strong problem-solving and active listening skills with customer empathy.
Basic understanding of software/product functionality.
Good understanding of Core Java concepts and object-oriented programming principles.
Basic knowledge of Spring Boot architecture, REST APIs, and microservices concepts.
Hands-on experience with modern CRM/ticketing tools (e.g., Zendesk, Freshdesk, HubSpot, Jira).
Ability to prioritize tasks effectively in a fast-paced environment.
Patience and professionalism when managing challenging situations.
Team player with a willingness to collaborate with cross-functional teams.

Experience & Education:

0–2 years of experience in customer support or similar role in a software firm.
Bachelor’s degree in any discipline; background in Computer Science, IT, or related fields preferred.

This role offers an excellent opportunity to grow within a dynamic and client-centric environment. If you are passionate about delivering exceptional customer service and have a knack for problem-solving, we would love to hear from you!

Quick apply

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Customer Support L1 (Night Shift)

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Software Developer Manager - PegaY2018-SDM1

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