Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
The primary purpose of this role is to architect, build, and operationalize end-to-end IT automation to improve reliability and speed across internal operations. Unlike traditional engineering roles, this position designs cross-system workflows that connect existing platforms like ServiceNow, Okta, Slack, and Google Workspace. The role prioritizes an “out-of-the-box first” approach while building custom integrations and REST APIs when native functionality cannot meet scale or security requirements. Although agentic AI solutions are a component of the portfolio, the role is accountable for delivering measurable outcomes through automation and workflow engineering overall. Finally, this position determines the architecture, platform approach, and security guardrails for production-grade automation interacting with enterprise systems and corporate data.
This position is an individual contributor role reporting to the Director, IT Operations.
Define when an automated workflow is permitted to take action (e.g., reset a token, provision access, update an asset record) without human intervention and what approvals/checks are required
Choose when to use native platform capabilities (ServiceNow workflows/catalog, Okta lifecycle features, Slack workflows/apps, webhooks) versus building custom services/integrations (REST APIs) to meet requirements
Select appropriate automation and integration patterns (scripts, webhooks, eventing, iPaaS/connectors) and, where applicable, agentic AI frameworks (e.g., LangChain/CrewAI) for specific use cases
Establisgh least-privilege access, audit logging, and "zero-trust" parameters for automated actions and AI-assisted workflows
Design and deliver production-grade automation and workflow buildouts that reduce manual IT effort and improve user experience (e.g., access requests, onboarding/offboarding steps, software provisioning, incident/request routing)
Implement using the most appropriate approach for the use case, including platform-native workflows and scripted automation (Python/PowerShell) where needed
Build and maintain robust integrations between core enterprise systems (ServiceNow, Okta, Slack, Zoom, Google Workspace, etc.) using native connectors, webhooks, and platform features where available, and custom APIs/services when required. Ensure integrations are reliable, observable, and secure
Design and deploy AI-enabled components where it adds measurable value, (e.g., agentic assistants for ticket triage, guided resolution, and knowledge lookup)
Build grounding and retrieval patterns (RAG when appropriate) to improve accuracy and reduce operational risk
Embed "Security by Design" principles into all automation and integrations
Configure guardrails, approvals, audit logs, and least-privilege access controls to ensure automated actions operate securely within the corporate environment (Zero Trust model)
Provide onsite support when required for AV (zoom rooms, events)
Act as escalation point for local IT technicians
Hybrid:
Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
5+ years of technical engineering experience (Software, Systems, or DevOps)
2+ years specializing in automation and workflow engineering (e.g., IT workflows, scripting, integrations, iPaaS/connectors) and/or backend development (Python preferred)
Proven track record of integrating enterprise SaaS platforms (ServiceNow, Okta, etc.) via OOTB capabilities (connectors/webhooks) and custom REST APIs as needed
Demonstrated experience building workflow buildouts and automations in enterprise platforms (e.g., ServiceNow workflows/catalog/process automation, Okta lifecycle automation, Slack/ChatOps automation)
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at
[email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at
[email protected] for assistance.
