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Retail Sales Officer
Titan Company —Chandigarh, Chandigarh
- Sales

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Retail Sales Officer
Titan Company —Chandigarh, Chandigarh
Sales: Retail Operations: Feedback management Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to…

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Retail Sales Officer

Titan Company -
Chandigarh, Chandigarh

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Job details

Qualifications

Sales

Full job description

Job Requirements

Job Description: Retail Sales Officer

Job DescriptionUnique Job RoleRetail Sales OfficerFunctionSalesReporting toStore Manager LFS/ Store Manager 1BusinessJewelleryGrade Date-Job DetailsTo achieve the sales targets by engaging with the customers, explaining the offerings from the brand, assists them in choosing the desired product and completing the sales transaction

Work Experience

External Interfaces

Internal Interfaces

Key customers
Regional teams
VM team
Merchandising team
Support teams
Job RequirementsEducationGraduate Relevant Experience8- 10 years Behavioural SkillsCustomer Centricity
Delivers Results
Build Effective Teams
KnowledgeSales/ retail experience

Process ContributionsProcess ContributionProcess OutcomePerformance MeasureSales: Product SalesReceive and engage with the customer to understand the customer’s requirement

Introduce the various product offering to the customers and facilitate customer buying decision

Prepare the estimate of the products selected and completing the sales transaction

Achieve category wise sales target for the allocated section

Assist the customer in a sales return or repair work

Store operating policy
Increase in customer satisfaction score
Increase in revenue

Sales: Retail Operations: Store ManagementAdhere to the standard operating procedures in the store

Adhere to cost savings practices undertaken in the store

Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment

Ensure proper and attractive display of the products at the appropriate counter

Transfer the stock to the locker at the close of the day

Maintain safety of products displayed to customers and communicate promptly to the superiors about any potential theft

Monitor the dead stock and liaison with the store manager to minimise the same

Provide support to the marketing team, VM team and IRSG teams in ensuring the compliance of the store and improve footfall

Develop and maintain relationship and network with competitors to leverage leading practices & learning to improve store level processes

Store management
Adherence to policies

Sales: Retail Operations: Feedback management Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings

Feedback mechanism
Increase in customer satisfaction score

Retail operations: Field sales operations management: Customer complaint resolutionManage customer queries and complaints as per the company guidelines

Complaint resolution policy
Customer satisfaction scores

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