Deccan Pune Maharashtra Care specialist Jobs – 140 Open Jobs Today

Sr Customer Care Specialist
Aspen Technology —Pune, Maharashtra
- Microsoft Word
- Microsoft Excel
- Customer service
Oracle DBA, Loan IQ, Shell Scripting / Senior Consultant Specialist
HSBC Global Services Limited —Pune, Maharashtra
- Full-time
- Oracle
- Software troubleshooting
- SQL
8h
Associate Deal Desk Specialist
Convera —Pune, Maharashtra
- Data entry
- Communication skills
- Time management
Quick apply
Senior AI Engineer
Teradata —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
Quick apply
Senior Staff AI Engineer
Teradata —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Java
- Databases
Quick apply
Staff Cloud AI Engineer
Teradata —Pune, Maharashtra
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
Quick apply
Principal AI Engineer
Teradata —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- Java
- Databases
Quick apply

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Sr Customer Care Specialist

Aspen Technology -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Salesforce
Microsoft Office
Bachelor's degree
Organisational skills
Customer support
Communication skills

Full job description

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

Your Impact

Determining the eligibility of academic institutions against the University Program requirements.
Reviewing contractual terms and conditions and working with Legal.
Managing Salesforce opportunities and processing University Program renewals.
Handling incoming requests (phone, e-mail and web) from customers and employees pertaining to customer orders, shipments, product installations, licenses, invoices and general customer service inquiries
Conducting in depth review of license key configurations to understand customer requests for license key creation and delivery
Configuring and creating license files including providing emergency license files to troubleshoot plant down situations
Determining the correct license locking mechanism for each type of license file, retrieving license file locking mechanisms, and retrieving license system names
Determining currently used versions and upgrade paths available for customers
Providing access and delivering media upgrades and licensing to all internal and external customers
Processing all non-revenue license requests for internal and external customers
Providing triage for emergency/cybersecurity calls, includes collecting information about product, version and business impact
Conducting in depth customer entitlement review by analyzing Service License Agreements, Software Maintenance agreements and researching entitlement data in the corporate entitlement databases
Determining customer’s current credit status (outstanding invoices, credit hold and billing details) and working with Collections as needed to address customer requests
Determining tax jurisdiction for physical shipments of locking hardware and media
Conducting reviews of all Voice of the Customer Surveys and liaising with other departments to address customer feedback
Maintaining web support entitlement by validating, authorizing, and revoking end-user access
Generating reports for customer intelligence data from AspenTech field staff

What You'll Need

2-4 years of customer support experience in a fast-paced high-tech environment
College Degree preferred
Excellent customer service and interpersonal skills
Exceptional written and verbal communication skills
Strong attention to details and organizational skills
Demonstrated ability to handle multiple priorities
Ability to work under tight deadlines
Ability to work well with limited supervision
Experience with using Salesforce or other CRM preferred
Experience with using MS Office tools such as Word and Excel preferred

Apply Now

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care specialist jobs in deccan pune maharashtra

Sr Customer Care Specialist

Oracle DBA, Loan IQ, Shell Scripting / Senior Consultant Specialist

Associate Deal Desk Specialist

Senior AI Engineer

Senior Staff AI Engineer

Staff Cloud AI Engineer

Principal AI Engineer

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