Date Posted:2026-07-29Country: IndiaLocation: 1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India.Job Title: Director, Audit & Internal controlsRole SummaryThe Lead – Shared Services SOX Testing & Controls is responsible for leading a centralized SOX testing and controls assurance team based in India. This role drives end-to-end ICFR test execution, control gap assessments, and external audit support, while continuously enhancing the maturity of the shared services control environment.The role plays a critical part in advancing the organization’s “managed service” SOX model, increasing reliance from external audit, and ensuring consistent, high-quality testing across global entities and outsourced partners.Provide assurance to the Finance Leadership that outsource processes, with Genpact, are well designed and monitored for effectiveness and remain SOX compliant.On a typical day you will:1. SOX Testing & Assurance DeliveryLead execution of SOX testing (design and operating effectiveness) across global entities, including both centralized and business-managed controlsOversee testing across key finance cycles (R2R, P2P, O2C/C2C), including automated and manual controlsEnsure consistent application of standardized testing methodologies, documentation, and quality review processesDeliver timely and high-quality outputs aligned with external audit (PwC) reliance requirements2. Gap Assessments & Control Framework DevelopmentPerform control design assessments and gap analysis across entities, processes, and system implementationsProvide recommendations to strengthen control effectiveness and prevent recurrence of issuesReview and validate control frameworks (including adapted/outsourced models such as Genpact) to ensure appropriate design, ownership, and coverageSupport transformation initiatives, including new system implementations and process redesigns3. External Audit & Use of Others (UOO) SupportAct as a key liaison between internal teams and external auditorsCoordinate end-to-end audit support, including:Sample selection executionEvidence collection and validationDocumentation packaging and submissionEnsure readiness for Use of Others (UOO) by maintaining high-quality testing standards and addressing review comments proactivelyDrive efficiency by reducing external audit effort through well-prepared deliverables4. Continuous Controls Monitoring (CCM) & Program EvolutionManage and enhance the Continuous Controls Monitoring (CCM) program, ensuring scalability across entities and leveraging centralization of processes with GenpactSupport expansion of SOX coverage in line with the multi-year strategy to increase centralized testing and audit relianceLeverage data-driven techniques and automation to improve testing coverage and efficiency5. Governance, Reporting & Stakeholder EngagementProvide regular updates to senior finance leadership on:Testing progress and resultsControl deficiencies and themesRemediation status and risksTeam metrics/KPI’sParticipate in governance forums (Controllers, Finance Leadership) as a trusted internal controls advisorPartner with:Local finance teamsProcess ownersOutsourced providersInternal Audit and Compliance6. Issue Management & RemediationOversee identification, tracking, and resolution of control deficiencies and segregation of duties (SoD) conflictsEnsure root cause analysis and sustainable remediation plans are establishedMonitor timely closure of actions and prevent repeat issues7. Team Leadership & Capability BuildingLead and develop a high-performing team (currently ~15 resources)Drive capability building in:SOX testing methodologiesDocumentation qualityTechnical controls (e.g., automated controls, interfaces, system-based testing)Establish a culture of quality, accountability, and continuous improvement8. Outsourced Services Control Governance (Genpact)Establish governance process and internal control framework over Genpact & GBS; supporting SVP, Global Business Services and Senior Managing DirectorAssess control designs for processes managed by Genpact and challenge weakness.Drive continuous improvement and efficient controls design (more automated vs. manual)Evaluate and monitor process migrations and system implementationsEnsure outsourced controls remain audit readyWhat you will need to be successful:15+ years of experience in SOX, ICFR, Internal Controls, or AuditStrong expertise in:SOX testingControl frameworks and process designExternal audit coordination (preferably with Big 4)Experience working with shared services or outsourced models preferredStrong understanding of ERP systems (e.g., JDE) and automated controlsProven ability to manage global stakeholders, teams and complex programsStrategic thinking with strong execution disciplineDeep understanding of controls, with a continuous improvement mindsetAbility to balance technical rigor with practical business solutionsStrong stakeholder management and communication skillsHigh attention to detail and commitment to control quality and audit readinessQuality and timeliness of SOX testing deliverablesLevel of external audit reliance (PwC/UOO)Reduction in audit queries and reworkEffective identification and remediation of control gapsTeam capability growth and scalability of the modelLeveraging new digital tools and ways of SOX testing to better adapt to emerging risks.If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
