Urban Estate Gurugram Haryana Social media specialist Jobs – 146 Open Jobs Today

Customer L2 Support Specialist
CerebrumX Labs Pvt. Ltd. —Gurugram, Haryana
- Up to ₹40,000 a month
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Health insurance
- Work from home
Quick apply
9h
Specialist - S&M - Digital Marketing 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Hybrid work
- English
- Master's degree
- Bachelor's degree
Quick apply
Specialist - S&M - Digital Marketing 4A
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- Salesforce
- English
- Master's degree
Quick apply
7d
Process Associate- Customer Care
Genpact India Pvt. Ltd. —Gurugram, Haryana
- Full-time
- English
- Bachelor's degree
- Business Administration
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Senior Creative Director - Copy
Dentsu —Gurugram, Haryana
- Full-time
- Mentoring
- Communication skills
8h

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Specialist - S&M - Digital Marketing 4B
Genpact India Pvt. Ltd. —Gurugram, Haryana
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Customer L2 Support Specialist

CerebrumX Labs Pvt. Ltd.
Gurugram, Haryana

Quick apply

Job details

Full-time
Up to ₹40,000 a month
9 hours ago

Benefits

Health insurance
Work from home
Flexible schedule

Qualifications

Customer service
English
Microsoft Office
APIs
Customer support
Communication skills

Full job description

Position- Customer L2 Support Specialist

Experience: 2 years

Joining: Immediately /within 30 days

Work Location: Gurugram, Haryana (Hybrid)/ WFH

Job Type: Full-Time

Shift Time: Flexible with US time overlap

Job Summary:

We are seeking a dedicated and motivated Customer L2 Support Specialist to join our team. The ideal candidate will provide exceptional email and phone support to our US-based customers, ensuring their issues are resolved efficiently and effectively. This role requires excellent communication skills, strong email writing capabilities, and a good command of the English language.

Responsibilities:

- Provide Level 2 support for customers via email and phone, resolving issues related to our products/services.

- Work in overlapping shifts with US time to ensure prompt customer response and support.

- Handle and resolve customer complaints and inquiries in a professional and timely manner.

- Escalate complex issues to higher support levels when necessary, while maintaining ownership until resolution.

- Maintain accurate and detailed records of customer interactions and issue resolutions.

- Assist in creating and updating support documentation to help improve the customer experience.

- Collaborate with internal teams to relay customer feedback and help drive product/service improvements.

Requirements:

- Excellent verbal and written communication skills in English is must.

- Strong email writing skills with the ability to convey information clearly and professionally.

- Customer-focused attitude with the ability to handle inquiries and issues calmly and efficiently.

- Willingness to work in overlapping shifts with US time zones.

- Basic understanding of customer service principles and practices.

- Ability to work independently and as part of a team.

- Previous experience in customer support or a related field is mandatory.

Company Details:

CerebrumX is the Connected Car Data Ecosystem company with the objective to democratize the Connected Car Data Ecosystem. It’s proprietary Advanced Deep Learning Platform (ADLP), provides easy to Use Development Interface though open APIs to allow Consumers build their customized business use cases. ADLP is a Trusted and Neutral source of Connected Car Data Augmented with Social, Location, Weather and Mobility data to drive better business decisions in changing ecosystem. ADLP allows to create Enriched Data Market Place of use cases catering to different verticals including Car OEMs, FINTECH, Insurance, City Planners, Media Companies, Car Dealerships, etc. ADLP provides a plug-in to manage and maintain Data Privacy, Anonymization and Consent Management at the source Data to ensure that any personal information is treated based on the user consent. All data in platform is tagged to ensure multi-level access for consumers based on the data provider consent.

Company Website: http://www.cerebrumx.ai

Pay: Up to ₹40,000.00 per month

Benefits:

Flexible schedule
Health insurance
Work from home

Work Location: Hybrid remote in Gurugram, Haryana

Quick apply

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social media specialist jobs in urban estate gurugram haryana

Customer L2 Support Specialist

Specialist - S&M - Digital Marketing 4B

Specialist - S&M - Digital Marketing 4A

Process Associate- Customer Care

Senior Creative Director - Copy

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