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Senior Technical Writer
Priority Technology Holdings, LLC —Chandigarh
- ₹10,00,000 - ₹15,00,000 a year
- Full-time
- Computer Science
- English
- Bachelor's degree
- Health insurance
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22h

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Senior Technical Writer

Priority Technology Holdings, LLC
Chandigarh

Quick apply

Job details

Full-time
₹10,00,000 - ₹15,00,000 a year
22 hours ago

Benefits

Internet reimbursement
Health insurance

Qualifications

Computer Science
Git
English
Bachelor's degree
Confluence
Version control systems
Organisational skills
Technical writing
APIs
English
Proofreading
Account management
Billing
Editing
HTML
Analytics

Full job description

About the Role:
We're looking for a Technical Writer to create and maintain clear, accurate documentation across our platforms, integrations, and internal processes. You'll work closely with engineering, product, and technical account management teams to translate complex technical concepts into accessible documentation for both internal and external audiences.
What You'll Do:

Write, edit, and maintain platform documentation, including user guides, API references, and release notes
Document third-party and internal integrations, including setup guides, configuration steps, and troubleshooting resources
Develop and maintain Standard Operating Procedures (SOPs) for technical account management workflows
Collaborate with engineers, product managers, and account managers to gather technical information and ensure documentation accuracy
Organize and structure documentation for easy navigation and searchability (e.g., knowledge bases, wikis, help centers)
Review and update existing documentation to reflect product changes, new features, and deprecated functionality
Establish and maintain style guides and documentation standards to ensure consistency across all materials
Gather feedback from internal teams and customers to identify documentation gaps and improve usability
Support onboarding materials for new customers and internal team members

RequirementsMust have:

5–10 years of experience in technical writing, preferably in a SaaS, software, or technology environment
Demonstrated experience documenting software platforms and third-party/API integrations
Experience creating SOPs, playbooks, or process documentation, ideally for account management or customer-facing teams
Strong writing, editing, and proofreading skills with excellent attention to detail; fluency in English required
Ability to translate complex technical concepts into clear, user-friendly content
Familiarity with documentation tools (e.g., Confluence, Notion, GitBook, MadCap Flare, or similar)
Basic understanding of APIs, webhooks, and system integrations
Comfort working cross-functionally with engineering, product, and customer-facing teams — including collaboration across time zones with global teams
Strong organizational skills and the ability to manage multiple documentation projects simultaneously
Bachelor's degree in English, Communications, Computer Science, Engineering, or a related field (or equivalent practical experience)

Night Shift : 6:30 PM to 3:30 PM ISTNice to have:

Familiarity with Property Technology (PropTech), RUBS (Ratio Utility Billing System), or utility billing processes
Experience with version control systems (e.g., Git) for documentation workflows
Familiarity with Markdown, HTML, or static site generators
Prior experience supporting a Technical Account Management (TAM) or Customer Success team
Experience with documentation analytics or feedback tools to measure content effectiveness

Benefits

5 Days Working
One Complimentary Meal per Day
Internet Reimbursement
Gym Reimbursement
Group Medical Insurance
Mental Health support benefits
Relocation Assistance (if Applicable)

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

Ability to commute/relocate:

Chandigarh: Reliably commute or planning to relocate before starting work (Preferred)

Shift availability:

Night Shift (Preferred)

Work Location: In person

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