Coimbatore Tamil Nadu Delivery operations manager Jobs – 134 Open Jobs Today

Service Manager
ASWATHA TVS —Sungam, Coimbatore, Tamil Nadu
- ₹18,000 - ₹30,000 a month
- Full-time
- Microsoft Excel
- Management
- Sales
- Health insurance
Quick apply
1d
Sales Co-ordinator
Orange Sorting Machines (India) Pvt Ltd —Coimbatore, Tamil Nadu
- ₹13,000 - ₹20,000 a month
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8h
Lead I - Software Engineering
UST —Coimbatore, Tamil Nadu
- Computer Science
- DevOps
- Engineering
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Inside Sales Manager – Blank Apparel / Textile / Uniforms
GoWin Training —Coimbatore, Tamil Nadu
- Email
- Management
- Sales
- Leadership
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Accounts Assistant
Toolcom shaping innovation Pvt ltd —Kovilpalayam, Coimbatore, Tamil Nadu
- ₹16,000 - ₹28,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Paid time off
Quick apply
Field Sales Executive - Coimbatore
Rentokil Initial —Coimbatore, Tamil Nadu
- Full-time
- Google Suite
- Sales
- Customer service
Quick apply
Customer Service Team Member
Keventers —Coimbatore, Tamil Nadu
- ₹13,499 - ₹13,500 a month
- Full-time
- Serving
- Customer service
- 12th Pass
- Paid time off
Quick apply

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Sales Co-ordinator
Orange Sorting Machines (India) Pvt Ltd —Coimbatore, Tamil Nadu
Maintain customer records and update sales information in ERP/SAP. Coordinate with the sales team for order processing and customer support.
₹13,000 - ₹20,000 a month
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Service Manager

ASWATHA TVS
Sungam, Coimbatore, Tamil Nadu

Quick apply

Job details

Full-time
₹18,000 - ₹30,000 a month
1 day ago

Benefits

Health insurance

Qualifications

Mechanical engineering
Automotive repair
Microsoft Excel
Management
Sales
Customer service
Mechanical Engineering
Microsoft Office
Bachelor's degree
Diploma in Mechanical Engineering
Diploma
Financial acumen
Communication skills
Dealership experience
Time management

Full job description

The Service Manager is responsible for leading the dealership's service operations to ensure exceptional customer satisfaction, efficient workshop management, achievement of service revenue targets, and adherence to manufacturer standards. The role involves managing service advisors, technicians, workshop operations, spare parts coordination, and customer relationship management while maintaining high productivity and profitability.

Key ResponsibilitiesWorkshop Operations

Manage the day-to-day operations of the service workshop.
Ensure timely delivery of vehicles as per committed timelines.
Monitor workshop loading, productivity, and technician efficiency.
Maintain high standards of workmanship and quality control.
Ensure proper implementation of manufacturer service processes.

Customer Service

Deliver an outstanding customer experience throughout the service journey.
Resolve customer complaints and escalations promptly.
Monitor customer feedback and improve CSI (Customer Satisfaction Index).
Ensure transparent communication regarding repairs, estimates, and delivery schedules.

Team Management

Lead, motivate, and supervise Service Advisors, Technicians, Wash Staff, and Workshop Support Staff.
Conduct regular team meetings and performance reviews.
Identify training needs and coordinate technical and soft-skill development.
Foster a positive, disciplined, and performance-oriented work environment.

Business Performance

Achieve monthly service revenue and profitability targets.
Increase labour sales, periodic maintenance, value-added services, and accessories sales.
Monitor workshop KPIs and implement improvement plans.
Control operational costs without compromising service quality.

Quality & Compliance

Ensure compliance with manufacturer guidelines and dealership SOPs.
Maintain workshop cleanliness, safety, and 5S standards.
Ensure proper documentation, job card accuracy, and warranty procedures.
Support internal and external audits.

Spare Parts Coordination

Coordinate with the Parts Department to ensure timely availability of genuine spare parts.
Monitor parts consumption and reduce vehicle waiting time.
Support inventory planning for fast-moving service parts.

Reporting & MIS

Prepare daily, weekly, and monthly MIS reports.
Track workshop productivity, technician efficiency, repeat repairs, and customer satisfaction.
Analyse performance trends and recommend corrective actions.

Key Performance Indicators (KPIs)

Customer Satisfaction Index (CSI)
Service Revenue Achievement
Labour Revenue
Workshop Productivity
Technician Efficiency
Vehicle Turnaround Time (TAT)
First-Time Fix Rate (FTFR)
Repeat Repair Percentage
Warranty Claim Accuracy
Customer Complaint Resolution Time
Service Retention Rate

Required Qualifications

Bachelor's Degree or Diploma in Mechanical Engineering, Automobile Engineering, or a related field.
Additional certifications in automobile service management are an advantage.

Experience

5–10 years of experience in the automobile service industry.
Minimum 2–3 years in a supervisory or managerial role within a two-wheeler dealership.
Experience with dealership management systems (DMS) and manufacturer service processes.

Required Skills

Strong leadership and people management skills.
Excellent customer handling and conflict resolution abilities.
Sound technical knowledge of two-wheelers.
Workshop planning and resource management.
Financial and business acumen.
Excellent communication and interpersonal skills.
Proficiency in MS Excel, MS Office, and DMS software.
Analytical and problem-solving skills.
Time management and organizational skills.

Working Conditions

Full-time position.
Based at the dealership service workshop.
May require extended working hours during peak service periods or special service camps.

Preferred Attributes

Customer-focused mindset.
Strong decision-making ability.
High level of integrity and accountability.
Ability to work under pressure.
Results-oriented with continuous improvement focus.
Passion for delivering exceptional after-sales service.

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

Health insurance

Work Location: In person

Quick apply

Refine Your Search

delivery operations manager jobs in coimbatore tamil nadu

Service Manager

Sales Co-ordinator

Lead I - Software Engineering

Inside Sales Manager – Blank Apparel / Textile / Uniforms

Accounts Assistant

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Customer Service Team Member

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