Ka Senior technical support engineer Jobs – 166 Open Jobs Today

Senior Staff Technical Support Engineer
Vistance Networks —Bengaluru, Karnataka
- Weekend availability
- Salesforce
- Laboratory experience
- Presentation skills
1h
Product Specialist
Enterpret —Bengaluru, Karnataka
- Hybrid work
- APIs
- AI
- Communication skills
7d
Swarm Lead (Informatica MDM, PIM, P360 experience mandatory)
Salesforce —Bengaluru, Karnataka
- Full-time
- Azure
- Software troubleshooting
- Salesforce
9d
Senior Security Engineer-3
NTT DATA —Bengaluru, Karnataka
- Full-time
- Computer Science
- Project management
- Bachelor's degree
Sr. Technical Support Engineer - Data Security
Forcepoint Software Consulting India Private Limited —Bengaluru, Karnataka
- Email
- Computer Science
- Software troubleshooting
- Research
Quick apply
Service Desk Engineer
CGI —Bengaluru, Karnataka
- Full-time
- Microsoft Access
- Computer Science
- Software troubleshooting
Quick apply
3h
Network Engineer - Software TAC
Hewlett Packard Enterprise —Bengaluru, Karnataka
- Weekend availability
- Customer service
- B.Sc
- Analysis skills
2h
Sr. Engineer - Application Support N 4B
Genpact India Pvt. Ltd. —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- English
Quick apply
2h

More jobs to discover

Find similar jobs that you might be interested in.

Specialist, Product Owner
Northern Trust Corp. —Bengaluru, Karnataka
The Business Analysis function plays a key role during the onset of a project or program by helping define scope and create requirements by working closely with…
Specialist Product data management_German Language Expert
Bosch Group —Bengaluru, Karnataka
Cooperation in an international team of product data experts. RBAI has consistently added an average of one product every year resulting in a wide range of…
Quick apply
11d

I want to receive the latest job alerts for senior technical support engineer in ka

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support engineer jobs near ka

Senior Technical Support Engineer jobs in Bengaluru, Karnataka

Shift Leader jobs in Bengaluru, Karnataka

Service Desk Engineer jobs in Bengaluru, Karnataka

Product Specialist jobs in Bengaluru, Karnataka

Network Engineer jobs in Bengaluru, Karnataka

Senior Technical Support Engineer jobs in Noida, Uttar Pradesh

Estimation Engineer jobs in Pune, Maharashtra

Senior Technical Support Engineer jobs in Chennai, Tamil Nadu

Non Technical jobs in Bengaluru, Karnataka

Senior Technical Support Engineer jobs in Ahmedabad, Gujarat

Technical Support, Service Desk,tech Mahindra jobs in Hyderabad, Telangana

It Support Work From Home jobs in Remote

Zomato, Chat Support jobs in Delhi, Delhi

Senior Application Support Specialist jobs in Mumbai, Maharashtra

Senior Application Support Specialist jobs in Kerala

Customer Support, Mnc jobs in Hyderabad, Telangana

Senior Technical Support Engineer jobs in Remote

Electrical Engineer jobs in Kolkata, West Bengal

Non Technical In It jobs in Tamil Nadu

Senior Technical Support Engineer jobs in Panaji, GOA

Senior Staff Technical Support Engineer

Vistance Networks
Bengaluru, Karnataka

Apply Now

Job details

1 hour ago

Qualifications

Jira
QoS
TCP
CSS
CCNP
Salesforce
Encryption
Laboratory experience
CCIE
Technical support
Bash (Unix shell)
Firewall
Presentation skills
Bachelor's degree
Perl
Scripting
Computer networking
DNS
Linux
TCP/IP
Diploma
Communication skills
Python

Full job description

Req ID: 81476

Location:

Bangalore, Karnataka, India

The Team:

Ruckus Networks Customer Support and Services (CSS) is a globally distributed team functioning with a unified operations model. We are excited to be modernizing our business with a clear focus on the Customer’s Experience.

Job Title: Senior Staff Technical Support Engineer

Team: Technical Customer Experience Centre (TAC) at Ruckus

Role Purpose:

The Senior Staff Technical Support Engineer (TSE) takes ownership of customer reported network issues in order to provide assistance to quickly restore service and provide problem resolution. Staff TSEs are also responsible for reproducing customer reported issues in a lab environment and working with engineering on new and existing defects.

Key Responsibilities:

As a Senior Staff TSE, primary responsibility is to provide technical assistance to Ruckus Premium (BullDog) accounts

Interact with our customers to promptly troubleshoot and isolate to root cause and provide a resolution to customer issues

Replicate customer problems in the Support lab

Work closely with Engineering to resolve escalations and bugs

Provide on-going regular updates to sales, internal management and the customer on the progress of assigned cases

As part of this role, you may be requested to work a ‘staggered work week’, i.e. Sunday through Thursday or Tuesday through Saturday

Must be available for inclusion in rotating on-call roster

Must have flexibility in work hours to work on customer issues

Document customer and engineering interactions and technical action plans.

Provide necessary updates to management and field teams for high profile technical escalations.

Assist in development of knowledge articles, troubleshooting guides and internal training

Provide ongoing coaching and mentoring within the team

Attend regular customer and internal conference calls for high profile cases and escalations

Strict adherence to Service Level Agreement KPIs

Required Experience:

8+ years of experience working in the networking space

5+ years of experience working in a TAC

Excellent written and oral communication ability, including formal presentation skills to customers, partners, Ruckus accounts and support teams

Excellent understanding and applied knowledge of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS

Solid understanding and troubleshooting skills with wireless technologies 802.11x, WLAN authentication, encryption, EAP, PSK, Radius, AAA, DNS

Expertise of wireless deployments – AP’s, Controllers, Client associations, etc

Excellent understanding of RF transmission and antenna behavior

Technical expertise in troubleshooting and resolving complex Layer 2/3 and/or wireless issues in multi-vendor environments

Experience providing support to direct customers, resellers, and field personnel in resolving company product related issues

Ability to provide technical guidance to other members in the team

Experience working in a support lab environment for problem replication

Experience documenting the sequence of events related to resolving customer technical issues

Proficient with analyzing data traces from protocol analyzers such as Wireshark

Experience with traffic generators such as Spirent and IXIA

Bachelor or diploma in a computer related field or equivalent work experience

Experience considered favorably:

Experience with Wireless survey tools like Ekahau

Working Knowledge of Salesforce and JIRA.

Multiple language skills

Experience with scripting: Bash, Python, Perl, etc

Experience working with Linux

Experience working in (or with) a vendor

Relevant industry accreditations/certifications: CWNA, CWAP, CCIE, CCNP, JNCP, etc

Communication/work style:

Excellent communication/interpersonal skills to clearly and simply articulate ideas, frame problems and offer solutions

Strong interpersonal skills with a focus on customer satisfaction

A belief in ownership

Ability to drive for results and meet tight deadlines while maintaining a high level of accuracy and attention to details

Must maintain a professional attitude, demeanor and be highly motivated and self-directed

Encourages and accepts feedback

Work Schedule: Monday through Friday or ‘staggered work week’, i.e. Sunday through Thursday or Tuesday through Saturday and weekend or overnight hours as required.

Travel: Limited amount of travel <10% or as required

Why Join Us?

Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.

RUCKUS Networks delivers purpose-driven enterprise networks that enable superior business outcomes in demanding environments. Our solutions combine AI-powered automation, proactive network assurance, and context-aware security, providing exceptional performance with simplified management.

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at Vistance Networks.

Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.

Apply Now

Refine Your Search

senior technical support engineer jobs in ka

Senior Staff Technical Support Engineer

Product Specialist

Swarm Lead (Informatica MDM, PIM, P360 experience mandatory)

Senior Security Engineer-3

Sr. Technical Support Engineer - Data Security

Service Desk Engineer

Network Engineer - Software TAC

Sr. Engineer - Application Support N 4B

More jobs to discover

I want to receive the latest job alerts for senior technical support engineer in ka

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected