Roadmap to Success:
First 30 Days - Onboarding & Discovery
Set up local test and development environments. Schedule introductory meetings with peers across Engineering and Support. Review documentation on L3 escalation procedures.Deep understanding of the Identity product offering, the Java/J2EE technology stack, and the internal process for handling customer-reported issues.
Days 31-60 - Active Contribution & Debugging
Partner with other developers to reproduce and debug complex customer issues. Begin developing solutions for initial tickets. Contribute to UI components and REST-based web services.Successful transition to hands-on coding, delivering high-quality solutions for customer issues, and seamless collaboration within the Feature team.
Days 61-90 - Independence & Quality LeadershipIndependently handle complex L3 escalations and communicate directly with customers. Expand unit testing coverage using frameworks like TestNG/JUnit. Share knowledge with the team.Consistent delivery of quality code, proactive prevention of future escalations through improved test coverage, and establishing oneself as a reliable team expert.
Nestled in the heart of Pune, a bustling hub of technology and culture, the office exemplifies SailPoint's commitment to excellence. Surrounded by a vibrant atmosphere, the Pune office serves as a strategic center for the company, where cutting-edge solutions are crafted and implemented to address the ever-evolving challenges in identity security. With a team of highly skilled professionals, the office embodies SailPoint's values of Integrity, Innovation, Impact and Individuals.
Our Pune team works under a hybrid model enjoying the office 2-3 days a week (unless otherwise specified). We provide excellent office amenities, competitive salaries and strong benefits:
