Job Title: Dining Ambassador
Department: Food & Beverage Service
Reporting To: Chief Hospitality Officer
Summary
Join us in curating an unforgettable dining experience! We need someone dynamic to mastermind our restaurant's rhythm, seamlessly intertwining guest hospitality with savvy backend logistics. From crafting warm welcomes to orchestrating reservations and ensuring flawless billing, you'll be the heart of our operation, keeping our guests beaming. Dive into brand events, loyalty perks, and ace delivery coordination while keeping our spot gleaming and safe. If you're a problem-solving pro with an eye for detail and killer organizational skills, come be a part of our vibrant team!
Job Description
Host
Warmly greet guests upon arrival and ensure their comfort.
Be a brand ambassador and ability to talk about brand’s current events and promotions
Customers should receive a detailed overview of the customer loyalty program.
To exhibit appropriate telephone etiquette.
Assist with seating arrangements and manage reservations efficiently.
Maintain a record of reservations and walk-in customers.
Ensure availability of necessary stationery and amenities.
Dine-In Service
Make orders promptly and accurately as per Brik Oven standards.
Communicate effectively about menu items and specials.
Serve meals as per Brik Oven standards and follow up on guest experience.
Handle billing and facilitate a smooth departure for guests.
Perform regular cleaning of tables, counters, and operational areas.
Ensure proper sanitization of equipment and surfaces.
Maintain a clean and organized environment conducive to dining.
Manage petty cash and denominations effectively.
Ensure all payment systems are operational and tested before service.
Settlement to be done as per the customer payment mode.
Manage kitchen order tickets (KOT) efficiently, ensuring accuracy and service standards.
Coffee
Coffee making as per Brik Oven recipe
Adequately steam and pull a short of espresso
Grooming
Adhere to uniform guidelines and maintain a professional appearance as per Brik Oven standards.
Ensure personal hygiene and grooming standards are met as per Brik Oven.
Pre and Post-Opening Duties
Prepare the restaurant for operations before opening.
Ensure that each individual sections are prepared according to Brik Oven standards to ensure customer readiness.
Conduct thorough cleaning and setup tasks after closing.
Follow pre-established checklists for both front and back-of-house areas.
Monitor and maintain the physical infrastructure of the restaurant.
Ensure cleanliness and safety standards are upheld.
Address any maintenance issues promptly.
Adherence to the coffee station standards.
Delivery Operations
Coordinate with delivery aggregators for order processing and tracking.
Manage kitchen display systems (KDS) for efficient order preparation and delivery.
Coordinate with online food delivery platforms for seamless order processing.
Ensure proper integration and visibility on customer apps.
The duties and responsibilities outlined in this job description are not exhaustive and may be subject to change as deemed necessary by the Company. Employees are expected to perform any other related duties as assigned by their supervisor or management, which may include additional tasks outside the scope of the primary job functions.
Requirements
To read and write at a beginner level, and to speak at an intermediate level in English.
10th Standard completed; additional certification in hospitality is a plus.
Proven experience in restaurant operations or a similar role.
Ability to maintain a presentable and well-groomed appearance in accordance with hygiene standards
To possess customer service skills and be hospitable and empathetic.
Ability to work in a fast-paced environment, flexible and handle multiple tasks simultaneously.
Capability to lift a minimum of 10 kg and meet physical requirements, including prolonged standing
Strong attention to detail and problem-solving abilities.
Acknowledgment of Receipt and Understanding
I, ______________________________________, acknowledge that I have received and read the Dining Ambassador Job Description. I understand and agree to abide by the roles, responsibilities, and expectations set forth in this document.
Signature: ________________________
Date: ____________________________
