At Semsons Tech, our Service Engineers are the people customers rely on when a machine needs to move from a crate to a production floor — and when a production line needs to get running again.
We work with jewellery manufacturers across India and international markets, providing advanced machinery and technology used throughout the jewellery manufacturing process.
As a Service Engineer, you will work hands-on with a wide range of industrial and jewellery manufacturing equipment, including:
- Diamond wax setting machines
- Laser marking and laser welding systems
- XRF gold and precious-metal analysers
- Jewellery 3D printers
- Casting and melting equipment
- Moulding and wax injection equipment
- Other electro-mechanical and automated production systems
This is a field-oriented engineering role. You will install machines, commission equipment, diagnose problems, train operators, perform preventive maintenance and work directly with customers at their manufacturing facilities.
You will learn the mechanical, electrical, electronics, controls and software aspects of different machine systems while developing strong real-world troubleshooting and customer-facing skills.
What You Will Do
1. Machine Installation & Commissioning
Visit customer factories for machine installation and commissioning.
Receive, inspect and prepare equipment for installation.
Assemble and install mechanical and electrical components.
Perform machine alignment, calibration and configuration.
Conduct machine trials and first-run production testing.
Train operators and customer teams on machine operation, safety and basic troubleshooting.
Ensure machines are handed over to customers in a production-ready condition.
2. Troubleshooting & Breakdown Support
Diagnose mechanical, electrical, electronic and control-system faults.
Identify the root cause of machine failures rather than only addressing symptoms.
Troubleshoot sensors, motors, drives, controllers, wiring, power systems and other machine components.
Support customers remotely through phone and WhatsApp before deciding whether an on-site visit is required.
Attend breakdown calls at customer locations and restore machines to working condition as efficiently as possible.
Carry out repairs and component replacements when required.
Escalate complex technical issues to the appropriate technical or engineering team.
3. Preventive Maintenance
Conduct scheduled preventive maintenance visits.
Inspect machines for wear, alignment, electrical issues and other potential failures.
Perform routine servicing and calibration.
Maintain service reports and machine history.
Recommend replacement of components before they result in production downtime.
Help customers maintain machine performance and reliability over the long term.
4. Customer Training & Technical Support
Train machine operators and customer technical teams.
Explain machine operation and troubleshooting in a clear and practical manner.
Provide first-line technical support remotely.
Communicate professionally with factory owners, production managers, operators and maintenance teams.
Understand the customer's production problem and translate it into a technical solution.
5. Technical Reporting & Feedback
Maintain accurate service and installation records.
Document machine faults, repairs, parts replaced and actions taken.
Identify recurring technical problems.
Share field feedback with the technical and engineering teams.
Report potential design, reliability or usability improvements.
Contribute to improving machine serviceability and customer experience.
What We're Looking For
Educational Qualification
You should have a:
Diploma in Mechanical Engineering
Diploma in Electrical Engineering
Diploma in Electronics Engineering
Diploma in Mechatronics Engineering
OR
B.E. / B.Tech in Mechanical Engineering
B.E. / B.Tech in Electrical Engineering
B.E. / B.Tech in Electronics Engineering
B.E. / B.Tech in Mechatronics Engineering
Experience
0–2 years of relevant experience.
Candidates with 1–2 years of hands-on experience with industrial machinery, automation or electro-mechanical equipment are preferred.
Freshers with strong technical fundamentals and hands-on aptitude are welcome to apply.
Experience in industrial equipment servicing, machine installation, automation, CNC, robotics, electrical systems or similar equipment will be an advantage.
Technical Skills
You should be comfortable working with or willing to learn:
Mechanical assemblies and machine components
Electrical wiring and electrical panels
Sensors and switches
Motors and drives
Servo systems
Control systems
Basic PLC concepts
Industrial automation
Pneumatic systems
Machine calibration
Electrical circuit diagrams
Mechanical assembly drawings
Technical manuals and machine documentation
Basic computer and software troubleshooting
You don't need to know every system when you join.
What matters most is your ability to understand how things work, diagnose problems logically and learn quickly.
The Kind of Engineer We're Looking For
This role is not limited to sitting in an office and solving problems from a screen.
You may find yourself:
Monday:
Installing a machine at a jewellery factory.
Tuesday:
Troubleshooting a servo or sensor issue.
Wednesday:
Training operators on a new machine.
Thursday:
Travelling to another city for a service call.
Friday:
Working with the technical team to understand why a recurring fault occurred.
If you enjoy machines, electronics, engineering, troubleshooting and being on the ground, this role could be a great fit.
Travel Is Part of the Job
This is a field service engineering position.
You should be comfortable travelling to customer manufacturing facilities across Mumbai and other cities across India for:
Machine installations
Commissioning
Preventive maintenance
Breakdown service
Customer training
Technical inspections
Machine demonstrations
Troubleshooting and support
Willingness to travel extensively across India is an essential requirement for this role.
Depending on customer requirements, travel may involve short-term and multi-day visits.
Communication Skills Matter
As a Service Engineer, you won't always be speaking with another engineer.
You may need to explain a technical problem and its solution to:
A factory owner
Production manager
Machine operator
Maintenance technician
Jewellery manufacturer
Customer management team
You should therefore be able to:
Communicate clearly
Listen carefully to customer problems
Ask the right technical questions
Explain solutions in simple language
Remain calm during machine breakdowns
Maintain a professional attitude at customer sites
Good engineering + good communication = great field service.
Pay: ₹9,082.88 - ₹28,387.55 per month
Ability to commute/relocate:
- Mumbai, Maharashtra (Mumbai, Mumbai District): Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Willingness to travel:
Work Location: In person
