Baner Pune Maharashtra Desktop support technician Jobs – 125 Open Jobs Today

Team Lead - Enterprise Helpdesk (Pune)
Stratacent —Pune, Maharashtra
- Full-time
- Azure
- Management
- Computer Science
- Commuter assistance
- Health insurance
Quick apply
Technical Support Engineer - Netsuite (L3)
Blueflame Labs —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- Customer service
Quick apply
Sr Technical Support Consultant
Harris Computer Systems —Pune, Maharashtra
- Full-time
- Research
- Finance
- Master's degree
Senior Linux / Unix Systems Administrator (L2/L3)
Emergys —Pune, Maharashtra
- Microsoft Access
- Software troubleshooting
- Customer service
Sr Technical Support Consultant
Altera Digital Health Inc. —Pune, Maharashtra
- Full-time
- Research
- Finance
- Master's degree
Supplier Systems and Pursuits Administrator
Stantec —Pune, Maharashtra
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
Staff Specialist Technical Support Analyst
Emergys —Pune, Maharashtra
- Azure
- AWS
- Analysis skills
Pega System Administrator
Link Group —Pune, Maharashtra
- Azure
- Analysis skills
- APIs
Jr. Admin and non-IT Project support
Visulon —Pune, Maharashtra
- Email
- CRM software
- Sales
- Marketing
Senior Engineer- Mechanical
Eaton —Hadapsar, Pune, Maharashtra
- AutoCAD
- Engineering
- English
3d

More jobs to discover

Find similar jobs that you might be interested in.

Technical Support Engineer - Netsuite (L3)
Blueflame Labs —Pune, Maharashtra
Prepare technical documentation, knowledge articles, and best practice guidelines. Ensure SLA adherence, customer satisfaction, and continuous service…
Quick apply

I want to receive the latest job alerts for desktop support technician in baner pune maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near baner pune maharashtra

Technical Support Analyst jobs in Pune, Maharashtra

Systems Administrator jobs in Pune, Maharashtra

Senior Technical Support jobs in Pune, Maharashtra

IT Support jobs in Pune, Maharashtra

Technical Support Engineer jobs in Pune, Maharashtra

Lead Generation jobs in Ahmedabad, Gujarat

Lead Enterprise Architect jobs in Chennai, Tamil Nadu

Architect Government jobs in Delhi

Interior Designer, Fresher, Architect jobs in Aurangabad, Maharashtra

Architect, Interior Designer, Work From Home jobs in Coimbatore, Tamil Nadu

Technical Support Analyst jobs in Kochi, Kerala

Technical Support Analyst jobs in Bengaluru, Karnataka

Internship, Business Analyst jobs in Kolkata, West Bengal

Operations Analyst jobs in Chennai, Tamil Nadu

Diploma Technical jobs in Orissa

Technical Support jobs in Nagpur, Maharashtra

Senior Mechanical Engineer jobs in Midc, Aurangabad, Maharashtra

Senior Mechanical Engineer jobs in Bengaluru, Karnataka

Senior Mechanical Engineer jobs in Kolkata, West Bengal

Senior Mechanical Engineer jobs in Delhi, Delhi

Team Lead - Enterprise Helpdesk (Pune)

Stratacent
Pune, Maharashtra

Quick apply

Job details

Full-time

Benefits

Commuter assistance
Health insurance

Qualifications

BCS
Knowledge management
Telephony
ITIL Certification
Azure
Management
Computer Science
Incident management
SAS
IT service management
AWS
Analysis skills
Presentation skills
Bachelor's degree
ITIL
IT support
ServiceNow
Computer Applications
Leadership
Communication skills
Information Technology

Full job description

Job Title: Team Lead-Enterprise Helpdesk (Pune)
Location: Viman Nagar, Pune
Shift: 24*7 (Rotational Shift)

Job Description
Stratacent is looking for an experienced Team Lead - Enterprise Helpdesk to lead a team of Technical Service Desk Analysts and ensure smooth day-to-day operations. The role involves managing service desk performance, driving SLA and CSAT adherence, handling escalations, and collaborating with internal and client stakeholders. The ideal candidate should have strong people management skills, ITSM knowledge, and a passion for continuous service improvement.

Responsibilities

Monitor call and ticket volumes to ensure the SLA's are met
Good understanding of CPI's, KPI's and CSAT tracking, measurement, analysis and drive improvements
Keep track of staffing and scheduling to ensure adequate staff is available to manage the volume
Report daily performance to internal and client stakeholders
Be part of internal and external reviews
Perform analysis of the tickets to improve the first-time fix and reduce hops, aging and backlog of tickets
Work closely with Quality, Training, Knowledge Management, Incident Management and Service Transition team to run smooth operations
Handle and respond to escalations with proper RCA and artefacts
Maintain connect with internal and client stakeholders if any issues need attention for resolution or work stoppage

Required Skills

Bachelor's degree in Computer Science, Information Technology, Computer Applications, or a related field.
Proven experience in Service Desk/IT Support team leadership with strong stakeholder management skills.
Strong understanding of ITSM processes, ITIL principles, and service delivery metrics (SLA, KPI, CSAT).
Hands-on experience with ServiceNow, Excel reporting, telephony reporting, and operational dashboards.
Strong analytical, problem-solving, communication, and presentation skills; ITIL 4 Certification preferred.

Employee Benefits:
Group Medical Insurance
Cab facility
Meals/snacks
Continuous Learning Program
Creche facility

Company Profile
Stratacent is an IT Consulting and Services firm, headquartered in Jersey City, NJ, with two global delivery centres in New York City area and New Delhi area plus offices in London, Canada and Pune, India.We are a leading IT services provider focusing in Financial Services, Insurance, Healthcare and Life Sciences. We help our customers in their digital transformation journey and provides services/ solutions around Cloud Infrastructure, Data and Analytics, Automation, Application Development and ITSM.We have partnerships with SAS, Automation Anywhere, Snowflake, Azure, AWS and GCP.
URL - http://stratacent.com

Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.

Quick apply

Refine Your Search

desktop support technician jobs in baner pune maharashtra

Team Lead - Enterprise Helpdesk (Pune)

Technical Support Engineer - Netsuite (L3)

Sr Technical Support Consultant

Senior Linux / Unix Systems Administrator (L2/L3)

Sr Technical Support Consultant

Supplier Systems and Pursuits Administrator

Staff Specialist Technical Support Analyst

Pega System Administrator

Jr. Admin and non-IT Project support

Senior Engineer- Mechanical

More jobs to discover

I want to receive the latest job alerts for desktop support technician in baner pune maharashtra

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected