Pimple Soudagar Pune Maharashtra Customer support representative Jobs – 146 Open Jobs Today

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Sales Executive

Invokhr
Pune, Maharashtra

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Job details

Qualifications

CRM software
Sales
Upselling
Field sales
English
Local language
Sales
Business development
Presentation skills
Bachelor's degree
Communication skills

Full job description

Role Overview

The Sales Executive will be responsible for driving new customer acquisition in Pune, Mumbai, and Thane, generating leads through on-ground and relationship-based channels, and ensuring strong customer satisfaction and renewals.

This is a field-intensive, relationship-driven role requiring empathy, discipline, and strong follow-through. The role involves regular interaction with families, senior citizens, doctors, society office bearers, and referral partners.

The ideal candidate is target-oriented, structured, and comfortable working in a premium service environment.

Key Responsibilities

1. New Customer Acquisition & Deal Closures

Generate and close new B2C and B2B sales for company (families, residential societies, corporates, referral partners, etc.).

Conduct in-person and virtual consultations with families, society representatives, and corporate stakeholders.

Clearly explain Care services, pricing, and value proposition.

Maintain structured follow-ups and convert leads within defined timelines.

Meet and exceed monthly revenue targets assigned by the General Manager.

Maintain accurate and updated CRM records (lead status, deal value, next steps, meeting notes, etc.).

2. Lead Generation & On-Ground Activation

Proactively generate qualified leads through:

o Residential societies

o Senior citizen associations and forums

o NRI family networks

o Doctor and hospital referrals

o Clubs, community organisations, and local events

Support and execute on-ground awareness drives, kiosks, etc.

Conduct door-to-door sales/cold calling/similar where appropriate.

Build and maintain referral relationships within assigned territories.

Maintain a minimum self-generated lead quota every month.

Ensure a consistently healthy and growing personal sales pipeline.

3. Relationship Management & Renewals

Maintain regular engagement with assigned customers.

Initiate renewal conversations well in advance of expiry dates.

Ensure customers remain satisfied and proactively address concerns.

Support upselling into higher-value plans or specialised care offerings where appropriate.

Work towards reducing churn through proactive relationship building.

4. Customer Experience & Coordination

Work closely with the Operations Team to ensure:

o Smooth onboarding of new clients

o Proper documentation and information collection

o Timely fulfilment of care services

Escalate sensitive issues or service gaps to the General Manager.

Ensure thats premium positioning and service standards are maintained in all client interactions.

5. Reporting & Discipline

Maintain high CRM hygiene and accurate reporting.

Participate in weekly sales review meetings.

Track personal performance metrics and pipeline health.

Follow structured sales processes defined by the Company.

Key Metrics of Success

Monthly/Annual Revenue Target Achievement

Self-Generated Leads

Lead-to-Conversion Ratio

Renewal Rate of Assigned Customers

Churn Reduction

CRM Accuracy & Reporting Discipline

Customer Satisfaction Feedback

Required Experience

23 years of experience in Sales or Business Development.

Background in elder care, healthcare, insurance, medical services, or related sectors preferred.

Experience in field sales and relationship-based selling preferred.

Familiarity with CRM systems and structured sales processes is a plus.

Required Skills & Traits

Strong communication and presentation skills.

Empathy and emotional intelligence (critical in elder care).

Organized and disciplined with follow-ups.

Target-driven yet ethical in approach.

Comfortable with field work and on-ground activations.

Fluency in English and local languages.

Ability to handle sensitive family situations with maturity.

High integrity and professionalism.

Bachelors degree required

Quick apply

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customer support representative jobs in pimple soudagar pune maharashtra

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