This is a remote position.
Key responsibilities
Design and develop CRM technical solutions end-to-end across forms, reports, interfaces, conversions, and enhancements.
Build and optimize SAP Scripts, Smart Forms, and Adobe Forms including print programs, styles, and output determination (NACE/BRF+ where applicable).
Develop reports (Classical and ALV/OO ALV using CL_SALV*), interactive lists, and dashboards with performance-optimized SQL.
Implement and maintain interfaces using ALE/IDoc, BAPI/RFC, and web services; handle IDoc extensions, partner profiles, and error monitoring/reprocessing.
Execute data migration and mass updates using LSMW and BDC (session/call) with robust validation and error handling.
Deliver enhancements via User Exits, BAdIs, Enhancement Spots, and implicit/explicit enhancements adhering to the Enhancement Framework.
Apply Object-Oriented ABAP patterns for reusable global classes, exception handling, and frameworks.
Design, configure, and develop SAP Business Workflows: events, tasks, agent determination, deadlines, and substitutions; integrate with CRM objects.
Build and maintain OData services in SAP Gateway (service modeling, MPC/DPC implementations, deep entities, batch, $expand, filtering, paging, error handling); expose services for SAPUI5/Fiori and external consumers.
Perform technical analysis, debugging, and performance tuning using ST22, SAT, ST05, SQL Monitor, and ATC/SCI; ensure code quality and adherence to standards.
Participate in solution design, estimation, technical specifications, unit testing (ABAP Unit), and support SIT/UAT and cutover/go-live.
Collaborate in Agile/Scrum ceremonies, provide production support, and create technical documentation and handover materials.
Required skills and experience
6–12 years of hands-on SAP ABAP development with significant exposure to SAP CRM.
Forms: SAPscript, Smart Forms, Adobe Interactive Forms; print program logic and output determination.
Reports: Classical and ALV (including OO ALV), interactive reporting, and performance optimization.
Interfaces: ALE/IDoc configuration and extensions, BAPI/RFC development, integration error analysis and reprocessing.
Conversions: LSMW, BDC, data mapping, staging, and reconciliation.
Enhancements: User Exits, BAdIs, Enhancement Spots, Enhancement Framework best practices.
Object-Oriented ABAP: class design, exception classes, design patterns.
Workflows: development and configuration for CRM objects (events, rules, agent determination, PPF integration where relevant).
OData: SAP OData/Gateway framework, service creation and implementation in Eclipse/ABAP Development Tools and SAP Web IDE; security and role-based access; Gateway monitoring (/IWFND/ERROR_LOG, /IWBEP/ERROR_LOG).
Development lifecycle: CTS transports, versioning, code review, and documentation.
Strong debugging and problem-solving skills; ability to translate functional requirements into robust technical solutions.
Excellent communication and stakeholder management.
Nice-to-have (preferred)
SAP CRM-specific expertise: One Order framework (CRM_ORDER_MAINTAIN, CRMD_* tables), PPF actions, Middleware/BDOCs (SMW01), and integration with ECC/S/4HANA.
Trade Promotion Management (TPM): promotions, funds, claims, pricing integration, and related enhancements.
Knowledge of SAP WebUI/BOL/GENIL frameworks.
Exposure to REST/SOAP services, PI/PO/CPI integration, and API security.
BRFplus for decision logic; Output Management in S/4 where applicable.
Performance optimization in high-volume CRM scenarios; parallel processing and buffering strategies.
Experience with Solution Manager/ChaRM, ATC governance, and DevOps practices (e.g., Git-enabled CTS/gCTS).
SAP certification in ABAP, CRM, or Gateway.
