Mira Road Mumbai Maharashtra Desktop support technician Jobs – 148 Open Jobs Today

Help Desk Executive
T7E —Mulund, Mumbai, Maharashtra
- Microsoft Excel
- English
- Computer skills
4h
Technical Support Spec
NCR Atleos —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- English
- Windows
Quick apply
20h
Technical Support Specialist
Victaulic —Mumbai, Maharashtra
- Full-time
- AutoCAD
- Microsoft Excel
- CAD
System Administrator
Conference Technologies, Inc. —Mumbai, Maharashtra
- Microsoft Access
- Software troubleshooting
- Customer service
1h

More jobs to discover

Find similar jobs that you might be interested in.

Technical Content Writer
Crypto Mize —Dive, Maharashtra
02 Classification and scope of the client engagement the role supports. As a Technical Content Writer at CryptoMize you will research, write and maintain the…
6d
AI Staff Engineer- Application Development
Accrete —Mumbai, Maharashtra
Join our team at Accrete (https://www.accrete.ai (https://www.accrete.ai/)), a product-focused AI company building intelligence-driven platforms that help…
Quick apply

I want to receive the latest job alerts for desktop support technician in mira road mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near mira road mumbai maharashtra

Cloud Support Engineer jobs in Bengaluru, Karnataka

It Support jobs in Thiruvananthapuram, Kerala

Technical Support Specialist jobs in Nagpur, Maharashtra

Technical Support Specialist jobs in Coimbatore, Tamil Nadu

Helpdesk Executive jobs in Kolkata, West Bengal

Executive, Accounts jobs in Medinipur, West Bengal

Helpdesk Executive jobs in Ghatkopar, Mumbai, Maharashtra

Helpdesk Executive jobs in Gurugram, Haryana

Helpdesk Executive jobs in Mumbai, Maharashtra

Mis Executive jobs in Mumbai, Maharashtra

Hr Executive jobs in Madurai, Tamil Nadu

Hotel It Support jobs in Chennai, Tamil Nadu

Technical Support Specialist jobs in Pune, Maharashtra

Technical Support jobs in Noida, Uttar Pradesh

Technical Support Specialist jobs in Kolkata, West Bengal

Technical Support Specialist jobs in Airoli, Navi Mumbai, Maharashtra

Chat Support , Noida Sector 16 jobs in Noida, Uttar Pradesh

Technical Support Specialist jobs in Thiruvananthapuram, Kerala

Embedded Systems Intern jobs in Pune, Maharashtra

Systems Administrator jobs in Hyderabad, Telangana

Help Desk Executive

T7E
Mulund, Mumbai, Maharashtra

Apply Now

Job details

4 hours ago

Qualifications

Microsoft Excel
Mobile applications
English
Gujarati
Computer skills
Customer support
Hindi
Communication skills
Help desk

Full job description

# Job Description – Help Desk Executive

The role involves monitoring multiple WhatsApp groups, understanding user queries through calls, creating and tracking support tickets, coordinating with internal teams, and ensuring every issue is followed through to resolution.

Key Responsibilities
Monitor customer and field WhatsApp groups throughout the day and identify queries/issues.
Contact users over the phone to understand their concerns and collect all required information.
Create clear and accurate support tickets with complete issue details.
Acknowledge and confirm the reported issue with the concerned user.
Coordinate with Technology, Quality, Rewards, Finance, HR, and other internal teams for resolution.
Regularly follow up on open tickets and ensure timely closure.
Communicate the resolution clearly to the user and ensure proper closure of the issue.
Maintain accurate records of tickets, follow-ups, pending issues, and resolutions.
Prepare and share weekly reports/summary of common queries, pending issues, and resolutions.
Escalate critical or recurring issues to the appropriate team.
Candidate Profile
6 months to 1 year of experience in Customer Support, Telecalling, Back Office, Help Desk, or Service Desk roles.
Fluent in Gujarati and Hindi – speaking is mandatory.
Good written English skills with the ability to clearly document customer issues.
Good verbal communication and active listening skills.
Comfortable speaking with mechanics, retailers, field staff, and other non-technical users.
Patient and capable of understanding issues even when the initial explanation is unclear.
Strong follow-up skills with the ability to manage multiple open issues simultaneously.
Good organisational and coordination skills.
Basic computer knowledge with working knowledge of MS Excel/Google Sheets and Email.
Preferred / Added Advantage
Experience with any ticketing or help-desk tool.
Experience supporting mobile applications or digital platforms.
Experience in the automotive aftermarket industry.
Experience handling customer/field support through WhatsApp groups.
Key Skills

Customer Support | Help Desk | Telecalling | Ticket Management | Issue Resolution | Follow-up | WhatsApp Support | Excel | Google Sheets | Email Communication | Gujarati | Hindi | English

What We Offer
Opportunity to work with a growing automotive aftermarket organisation.
Exposure to customer support, technology platforms, and cross-functional coordination.
Opportunity to develop skills in help-desk and support operations.

Apply Now

Refine Your Search

desktop support technician jobs in mira road mumbai maharashtra

Help Desk Executive

Technical Support Spec

Technical Support Specialist

System Administrator

More jobs to discover

I want to receive the latest job alerts for desktop support technician in mira road mumbai maharashtra

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected