Mira Road Mumbai Maharashtra Desktop support technician Jobs – 151 Open Jobs Today

Help Desk Executive
T7E —Mulund, Mumbai, Maharashtra
- Microsoft Excel
- English
- Computer skills
9h
Systems Administrator/Operations Engineer
Powercraft Electronics —Mumbai, Maharashtra
- Computer Science
- Bachelor's degree
- JavaScript
Technical/Customer Support Executive
GreyBits Technologies —Mumbai, Maharashtra
- ₹10,000 - ₹15,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- Software troubleshooting
Quick apply
Senior Technical Support Engineer-5
NTT DATA —Mumbai, Maharashtra
- Full-time
- Azure
- Oracle
- Windows
Senior Technical Support Engineer-5
NTT Ltd —Mumbai, Maharashtra
- Full-time
- Azure
- Oracle
- Windows
Field Technical Support
HP —Mumbai, Maharashtra
- Full-time
Senior Client Partner - Technical Support Helpdesk
AccessHealthcare —Mumbai, Maharashtra
- Email
- Software troubleshooting
- Customer service
- English
- Commuter assistance
Helpdesk
You Broadband —Mumbai, Maharashtra
- Microsoft Outlook
- Customer service
- Windows
AIX System Administrator
Cympac Software Solutions —Mumbai, Maharashtra
- Email
- Master's degree
- Bachelor's degree
- Diploma
PLM Systems Administrator
Colgate-Palmolive —Mumbai, Maharashtra
- Microsoft Excel
- Master's degree
- Databases
IT support
ICIT Computer Institute —Mumbai, Maharashtra
Recovery & Helpdesk
National Securities Depository —Mumbai, Maharashtra
- Bachelor's degree
- Accounting
Technical Support Spec
NCR Atleos —Mumbai, Maharashtra
- Full-time
- Software troubleshooting
- English
- Windows
Quick apply
1d
Technical Support Specialist
Victaulic —Mumbai, Maharashtra
- Full-time
- AutoCAD
- Microsoft Excel
- CAD
Technical Support Engineer – Hardware
HR Placers —Mulund, Mumbai, Maharashtra
- ₹20,000 - ₹25,000 a month
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick apply
5h
L3 IT Hardware & Networking Engineer Field Support
HR Placers —Mulund, Mumbai, Maharashtra
- ₹40,000 - ₹50,000 a month
- Full-time
- Computer Science
- Windows
- Travel
Quick apply
4h
System Administrator
Conference Technologies, Inc. —Mumbai, Maharashtra
- Microsoft Access
- Software troubleshooting
- Customer service
6h
Associate Director, Technical Support
Advanz Pharma —Andheri, Mumbai, Maharashtra
- Master's degree
- Bachelor's degree
- Agile
1h
System Administrator - IT Tools| Mumbai
CSB Bank —Mumbai, Maharashtra
- Full-time
- Bachelor's degree
2h

More jobs to discover

Find similar jobs that you might be interested in.

Systems Administrator/Operations Engineer
Powercraft Electronics —Mumbai, Maharashtra
Bachelor's degree in CS and/or equivalent industry experience. Powercraft is seeking an experienced. Conduct detailed analysis of problem domains and customer…
Associate, Finance Technology Data Analyst
Ares Management —Mumbai, Maharashtra
Work with Fund Accounting, Data Governance, and Data Product Management to define business problems, intended outcomes, priorities, users, business rules, data…
2d

I want to receive the latest job alerts for desktop support technician in mira road mumbai maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desktop support technician jobs near mira road mumbai maharashtra

Hardware Engineer jobs in Mulund, Mumbai, Maharashtra

Technical Support jobs in Andheri, Mumbai, Maharashtra

IT Support jobs in Mumbai, Maharashtra

Technical Support jobs in Mumbai, Maharashtra

Senior Technical Support Engineer jobs in Mumbai, Maharashtra

Cloud Support Engineer jobs in Bengaluru, Karnataka

It Support jobs in Thiruvananthapuram, Kerala

Technical Support Specialist jobs in Nagpur, Maharashtra

Technical Support Specialist jobs in Coimbatore, Tamil Nadu

Hardware Engineer jobs in Uttarakhand

Hardware Engineer jobs in Mumbai, Maharashtra

Mechanical Design Engineer jobs in Hyderabad, Telangana

Hardware Engineer jobs in Tangra, Kolkata, West Bengal

Hardware Engineer jobs in Bengaluru, Karnataka

Junior Data Engineer jobs in Chennai, Tamil Nadu

Software Engineer jobs in Bengaluru, Karnataka

Helpdesk Executive jobs in Kolkata, West Bengal

Executive, Accounts jobs in Medinipur, West Bengal

Helpdesk Executive jobs in Ghatkopar, Mumbai, Maharashtra

Helpdesk Executive jobs in Gurugram, Haryana

Help Desk Executive

T7E
Mulund, Mumbai, Maharashtra

Apply Now

Job details

9 hours ago

Qualifications

Microsoft Excel
Mobile applications
English
Gujarati
Computer skills
Customer support
Hindi
Communication skills
Help desk

Full job description

# Job Description – Help Desk Executive

The role involves monitoring multiple WhatsApp groups, understanding user queries through calls, creating and tracking support tickets, coordinating with internal teams, and ensuring every issue is followed through to resolution.

Key Responsibilities
Monitor customer and field WhatsApp groups throughout the day and identify queries/issues.
Contact users over the phone to understand their concerns and collect all required information.
Create clear and accurate support tickets with complete issue details.
Acknowledge and confirm the reported issue with the concerned user.
Coordinate with Technology, Quality, Rewards, Finance, HR, and other internal teams for resolution.
Regularly follow up on open tickets and ensure timely closure.
Communicate the resolution clearly to the user and ensure proper closure of the issue.
Maintain accurate records of tickets, follow-ups, pending issues, and resolutions.
Prepare and share weekly reports/summary of common queries, pending issues, and resolutions.
Escalate critical or recurring issues to the appropriate team.
Candidate Profile
6 months to 1 year of experience in Customer Support, Telecalling, Back Office, Help Desk, or Service Desk roles.
Fluent in Gujarati and Hindi – speaking is mandatory.
Good written English skills with the ability to clearly document customer issues.
Good verbal communication and active listening skills.
Comfortable speaking with mechanics, retailers, field staff, and other non-technical users.
Patient and capable of understanding issues even when the initial explanation is unclear.
Strong follow-up skills with the ability to manage multiple open issues simultaneously.
Good organisational and coordination skills.
Basic computer knowledge with working knowledge of MS Excel/Google Sheets and Email.
Preferred / Added Advantage
Experience with any ticketing or help-desk tool.
Experience supporting mobile applications or digital platforms.
Experience in the automotive aftermarket industry.
Experience handling customer/field support through WhatsApp groups.
Key Skills

Customer Support | Help Desk | Telecalling | Ticket Management | Issue Resolution | Follow-up | WhatsApp Support | Excel | Google Sheets | Email Communication | Gujarati | Hindi | English

What We Offer
Opportunity to work with a growing automotive aftermarket organisation.
Exposure to customer support, technology platforms, and cross-functional coordination.
Opportunity to develop skills in help-desk and support operations.

Apply Now

Refine Your Search

desktop support technician jobs in mira road mumbai maharashtra

Help Desk Executive

Systems Administrator/Operations Engineer

Technical/Customer Support Executive

Senior Technical Support Engineer-5

Senior Technical Support Engineer-5

Field Technical Support

Senior Client Partner - Technical Support Helpdesk

Helpdesk

AIX System Administrator

PLM Systems Administrator

IT support

Recovery & Helpdesk

Technical Support Spec

Technical Support Specialist

Technical Support Engineer – Hardware

L3 IT Hardware & Networking Engineer Field Support

System Administrator

Associate Director, Technical Support

System Administrator - IT Tools| Mumbai

More jobs to discover

I want to receive the latest job alerts for desktop support technician in mira road mumbai maharashtra

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected