Maharashtra Global incident commander, manager avp Jobs – 130 Open Jobs Today

Senior Executive-Business Process & Service Excellence -Quality Excellence
EXL Service —Pune, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Senior SAS Developer - Finance Data Warehouse, AVP
Deutsche Bank —Pune, Maharashtra
- Full-time
- Oracle
- DevOps
- English
- Health insurance
DCEO Principal Engineer, Infrastructure Operations
ADSIPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- Master's degree
- AWS
- Electrical experience
10d
Automation QA Test Engineer
Deutsche Bank —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- DevOps
- Health insurance
Software Platform Engineer II
MetLife —Pune, Maharashtra
- Full-time
- Azure
- Computer Science
- DevOps
1d
Sr. Sales Executive
Effervescent —Mumbai, Maharashtra
- Microsoft Excel
- Master's degree
- Analysis skills
Manager - Digital - Marketing - Mumbai - Lower Parel - MM *
TATA Capital —Mumbai, Maharashtra
- Full-time
- Marketing
- Analysis skills
- Bachelor's degree

Other jobs to consider

Find your next job by exploring related positions.

Director, Global Service Delivery - APAC based
Siemens —Pune, Maharashtra
Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full…
MAJOR INCIDENT MANAGER L2
Wipro Limited —Mumbai, Maharashtra
ÃÂ¢ÃÂÃÂ¢ Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.
7d

I want to receive the latest job alerts for global incident commander, manager avp in maharashtra

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

global incident commander, manager avp jobs near maharashtra

Senior Software Engineer jobs in Pune, Maharashtra

Digital Marketing Manager jobs in Mumbai, Maharashtra

Automation Engineer jobs in Pune, Maharashtra

Senior Graphic Designer jobs in Delhi, Delhi

Software Developer,walk In Interview jobs in Delhi, Delhi

Senior Software Engineer jobs in Mumbai, Maharashtra

Senior Accountant jobs in Jaipur, Rajasthan

Senior Software Engineer jobs in Nashik, Maharashtra

Senior Software Engineer jobs in Delhi

Senior Software Engineer jobs in Noida, Uttar Pradesh

Assistant Vice President jobs in Mumbai, Maharashtra

Lab Assistant jobs in Saket, Delhi

Assistant Vice President jobs in Jaipur, Rajasthan

Dental Assistant jobs in Bengaluru, Karnataka

Govt Aided College, Assistant Professor jobs in Chennai, Tamil Nadu

Research Assistant jobs in Chennai, Tamil Nadu

Fresher Software Developer jobs in Pune, Maharashtra

Software Developer jobs in Mumbai, Maharashtra

Principal Software Engineer jobs in Hyderabad, Telangana

Principal Software Engineer jobs in Yamunanagar, Haryana

Senior Executive-Business Process & Service Excellence -Quality Excellence

EXL Service -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Microsoft Office
Bachelor's degree
Communication skills

Full job description

Job Description: Essential Functions: Conduct Transaction Monitoring as per guidelines defined in the QSD • Provide feedback to associates based on monitoring results • Prepare transaction monitoring reports and ensure timely and accurate reporting • Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level • Update Prompt with performance data to ensure timely and accurate reporting of SLAs • Participate in calibration exercises on a regular basis to ensure consistency in measurement. • Work closely with Trainer / SME and Operations team to conduct team huddles • Perform transaction processing as per defined policies and procedures • Co-ordinate all process improvement initiatives with process Black Belt.

Responsibilities: Essential Functions: Conduct Transaction Monitoring as per guidelines defined in the QSD • Provide feedback to associates based on monitoring results • Prepare transaction monitoring reports and ensure timely and accurate reporting • Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level • Update Prompt with performance data to ensure timely and accurate reporting of SLAs • Participate in calibration exercises on a regular basis to ensure consistency in measurement. • Work closely with Trainer / SME and Operations team to conduct team huddles • Perform transaction processing as per defined policies and procedures • Co-ordinate all process improvement initiatives with process Black Belt. Primary Internal Interactions: • Trainers / SME • PE Asst Managers, Lead Asst Managers, Sr. Manager, AVP, VP • Ops AM, Lead AMs, Managers Primary External Interactions: • Client, for the process quality interactions and calibrations Skills required: Technical Skills: • Basic knowledge of MS Office – MS Excel, Power Point, Word Doc, Outlook • Basic knowledge of calls recording system and its usage (NICE, Witness, etc) preferred Process Specific Skills: • Understanding of QSD (Transaction Monitoring Methodology) • Calibration on the audit parameters • Quality Scores • Minimum process specific skills defined for the associates in the process. Soft Skills: • Ability to resolve conflicts constructively Functional: • Demonstrates ability to perform tasks in a timely and accurate manner Leadership: • Fosters a spirit of collaboration and teamwork General: • Quantitative and qualitative ability • Conformance to policies / compliances with auditing skills and eye for details • Ability to coach and give feedback on an ongoing basis. • Good written and verbal communication Skills.

Qualifications: Graduate

Apply Now

Refine Your Search

global incident commander, manager avp jobs in maharashtra

Senior Executive-Business Process & Service Excellence -Quality Excellence

Senior SAS Developer - Finance Data Warehouse, AVP

DCEO Principal Engineer, Infrastructure Operations

Automation QA Test Engineer

Software Platform Engineer II

Sr. Sales Executive

Manager - Digital - Marketing - Mumbai - Lower Parel - MM *

Other jobs to consider

I want to receive the latest job alerts for global incident commander, manager avp in maharashtra

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected